5FortyI
01-16-2008, 10:58 AM
Please contact Brian Saracco about this opportunity.
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Job Title: Video Conference Technician
Job Location: Bridgewater, NJ
Job Duration: 6 Months – 1 Year
Job Description:
Schedule point-to-point and multipoint VC on internal bridgesLaunch multipoint videoconferences on bridges (setting participant parameters, levels, number confirmation, troubleshooting, etc.)
Controlling and monitoring videoconference calls (e.g., connection status, volume, video layout, modifying participants' line rates for multi-rate or bonded calls, trouble shooting, etc.)Conduct roll call and monitor calls as required.
Answer videoconferencing equipment/system related questions (i.e., menu options, cable positions, etc.), room setup and usage (i.e., colors, locations or equipment, type of monitors, etc.)
Ability to troubleshoot over the phone utilizing network and control tools and follow through on escalation of trouble issues in compliance with prescribed standard operating procedures as required interface with telecommunications service providers, external conference bridging provider, etc.Create, update, and resolve trouble tickets as assigned as well as monitoring queue.Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.
Maintain usage statistics, issue and repair logs, or other collection/reporting systems. Provide training and client support to end users in the operations of audiovisual systems.Understand and adhere to Client's standards and SOPs..Ability to coordinate installation, troubleshooting, and activation of communications lines (e.g., ISDN, IP, etc.) as required.
Create and modify user documentation and standard operation procedures (SOPs) as required.Provide technical consultation, support, and act as lead contact for all videoconferencing operations and maintenance if required.Interact in person, by phone, and/or e-mail directly with client management and end-users.Recommends measures to improve performance and increase efficiency. Lead or assist, as required, with the support (hands-on if necessary) of special events, high profile senior executive meetings, in town halls.
Thank you,
Brian A. Saracco
Technical Recruiter
Judge Technical Staffing
800-765-5874 x 233
bsaracco@judge.com
-----------------------------------------------------------------------------------------------------------------------------
Job Title: Video Conference Technician
Job Location: Bridgewater, NJ
Job Duration: 6 Months – 1 Year
Job Description:
Schedule point-to-point and multipoint VC on internal bridgesLaunch multipoint videoconferences on bridges (setting participant parameters, levels, number confirmation, troubleshooting, etc.)
Controlling and monitoring videoconference calls (e.g., connection status, volume, video layout, modifying participants' line rates for multi-rate or bonded calls, trouble shooting, etc.)Conduct roll call and monitor calls as required.
Answer videoconferencing equipment/system related questions (i.e., menu options, cable positions, etc.), room setup and usage (i.e., colors, locations or equipment, type of monitors, etc.)
Ability to troubleshoot over the phone utilizing network and control tools and follow through on escalation of trouble issues in compliance with prescribed standard operating procedures as required interface with telecommunications service providers, external conference bridging provider, etc.Create, update, and resolve trouble tickets as assigned as well as monitoring queue.Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.
Maintain usage statistics, issue and repair logs, or other collection/reporting systems. Provide training and client support to end users in the operations of audiovisual systems.Understand and adhere to Client's standards and SOPs..Ability to coordinate installation, troubleshooting, and activation of communications lines (e.g., ISDN, IP, etc.) as required.
Create and modify user documentation and standard operation procedures (SOPs) as required.Provide technical consultation, support, and act as lead contact for all videoconferencing operations and maintenance if required.Interact in person, by phone, and/or e-mail directly with client management and end-users.Recommends measures to improve performance and increase efficiency. Lead or assist, as required, with the support (hands-on if necessary) of special events, high profile senior executive meetings, in town halls.
Thank you,
Brian A. Saracco
Technical Recruiter
Judge Technical Staffing
800-765-5874 x 233
bsaracco@judge.com