View Full Version : OT: Macbook failed (sad) Apple service = thumbs up


attack eagle
01-10-2008, 03:32 AM
OK so my Macbook's hard drive (at least by my diagnosis) failed very early Sunday morning, exactly 3 months and 2 days after I recieved it. Bone stock unit, no hardware tweaking by me, and no messing around with it other than a bit of tether code for my Blackberry and downloading VLC, 100 Gb still free on the drive. :(

So after driving to the nearest Authorized Repair facility location, and finding out they only do Out of warranty work, and finding that Driving to the nearest apple store would cost more in GAS than a new hardrive would cost retail (about 4 hours each way), I called Apple since it has a 1 year hardware warranty. They said I'd have to ship it out, and at about 5 pm Mountain the call was concluded...
:(

At 11 am the next day the box was already here . :eek: Sent it out at about 5 pm that afternoon.

Checked status online at 3 pm today (wednesday) and not only had it already been recieved, tested, and diagnosed, but the repairs had been completed and it was awaiting shipment.:eyecrazy

Got the Fed ex tracking number a couple of hours ago... estimated delivery time?

In about 10 hours... :buttrock


SO although I am miffed that the upgraded 120GB HD died on my laptop after only 3 months (I don't recall if it was a 7200 rpm but I think it was), the quick warranty service just blew me away... I am strongly influenced to buy mac again when it is time for the missus to get her own laptop.

Anyway jsut thoght I'd share...
and on a positive note, I had a USB 500 Gb external that I jsut figured out how to use last week, so I backed up everything in time... and I'm ordering the Leopard Upgrade Discs for $10 on friday.

spyrot1
01-10-2008, 11:07 AM
Wait there's more... your battery will die within the year (I've had to replace 5 batteries for 5 MacBooks in less then a year), do not drop your MacBook (they will break very easily... internal power connectors). Be careful when you upgrade to Leopard... not everyting will upgrade properly. The hard drives will fail (again be careful how you handle your MacBook... back it up religiously!)

MacBook's seem to get super dirty very easily, and for some reason the White MacBooks seem to work better then the black ones (no idea why that should be, but that is the general complaint I get.)

So Hard drives and batteries are the main problems that I have encountered... alos make sure you get Apple Care for 3 years, you'll need it.

just my 2 cents...

attack eagle
01-10-2008, 01:12 PM
LOL

since iwas eligible forthe upgrade, it got leopard factory installed.

TheGoldenOne
01-10-2008, 01:38 PM
my roommates macbook had some battery issues and after the fourth occurance they replaced it at no cost...

jcraig
01-10-2008, 05:34 PM
Dang, you should have waited a few months. Macworld is in 5 days and its rumored that the macbooks will get aluminum cases, at the least. also maybe a tablet w/touchscreen. that's why i've been waiting since about september. but yeah customer service is good.

Binjammin
01-10-2008, 07:32 PM
I have a very good friend that's an Apple genius, and he's told me the macbook hard drives have become a huge clustermother of a problem. Whatever the hell drive it is in the macbooks has apparently become the new deskstar (deathstar). Look for it to become another ridiculous class action deal in a few months.

attack eagle
01-11-2008, 04:33 AM
Dang, you should have waited a few months. Macworld is in 5 days and its rumored that the macbooks will get aluminum cases, at the least. also maybe a tablet w/touchscreen. that's why i've been waiting since about september. but yeah customer service is good.

nO doubt, but I waited as long as I could... kInd of needed one for schoolwork.

It is a lot more efficient to edit in class.