Uj2
03-25-2003, 09:27 PM
This is not asked with attitude but as a simple question that has been on my mind and never really been answered.
Why would a dealer refuse to fix a car they know has something wrong with it but insist on telling you that there is nothing wrong?
Heard many stories about people (myself included) who have taken a car into the dealer for this or that only to be told, "that's normal" or "nothing is wrong" when there obviously is something wrong. Are they [dealers] in denial? Do they get 'poor marks' the more repairs they do? I don't see the reasoning behind it but am sure there is one. Someone, please, shed some light if you can.
Why would a dealer refuse to fix a car they know has something wrong with it but insist on telling you that there is nothing wrong?
Heard many stories about people (myself included) who have taken a car into the dealer for this or that only to be told, "that's normal" or "nothing is wrong" when there obviously is something wrong. Are they [dealers] in denial? Do they get 'poor marks' the more repairs they do? I don't see the reasoning behind it but am sure there is one. Someone, please, shed some light if you can.