took the X5 in for a laundry list of small items to repair under warranty to make it perfect again (floor mats etc) and they gave me a 5 series loaner. Not bad, not bad at all.......

We will see if they complete my list of requested items in a timely manner. if so, i will continue to sing their prases.
that is all for now.

word. this is good for them. I got to get up to them and see the new palce and I thought it was very nice. went late and all the gates were open so I gave myself a tour of the entire place.... the garage area is very nice many many lifts for them to service lots of cars.

i was there at 6:50 this morning at there were 7 cars lined up ready to go in.
I saw a lady in a 96-97 328i waiting for service. I can only hope she has an extended warranty......if not, she will probably spend more than the car is worth (it was green)

What is their criteria for giving a loaner? I took my car to Moritz in Arlington for some warranty things and I had to beat a van ride to my office out of them and a loaner was out of the question. Not the first time I've had issues with Moritz and probably not the last. Just curious to see if you knew how Classic works giving out loaner cars vs telling you you're SOL like Moritz does. I wouldn't mind the inconvenience of going to Classic if I knew I'd get treated like a person rather than a problem...

guess you just gotta be hot to get a loaner because I rolled out in a 328 a few weeks ago... ;)

Dammit, I knew they were prejudiced against ugly chicks! I just KNEW it! Sigh. Mark, you want to take my car in for me?

Dammit, I knew they were prejudiced against ugly chicks! I just KNEW it! Sigh. Mark, you want to take my car in for me?

yeah, I bet life is just hell for you. I wanna be a hot chick!

Dammit, I knew they were prejudiced against ugly chicks! I just KNEW it! Sigh. Mark, you want to take my car in for me?

Classic in not too bad when it comes to loaners altough they have Enterprise on site, so if they run out of BMWs, you will be most likely getting an SUV from Enterprise judging by 7er you have listed. They used to have a stupid policy last year that stated that if you did NOT buy your car from them, they didnt give you a loaner. That was one of many other reasons why I serviced my 330 at BMW of Dallas for the most part.

that is so wierd. i would figure since its BMW, they automatically give you a loaner.

whenever we go to park place lexus to get the ES serviced, no questions asked if the bill is going to be over $100 (i wouldn't take it there for small items anyways) we always get a lexus loaner. last time around, it was about february 07 and we got a 07 es330 fully loaded. sucky car for fun, but comfortable...

What is their criteria for giving a loaner? I took my car to Moritz in Arlington for some warranty things and I had to beat a van ride to my office out of them and a loaner was out of the question. Not the first time I've had issues with Moritz and probably not the last. Just curious to see if you knew how Classic works giving out loaner cars vs telling you you're SOL like Moritz does. I wouldn't mind the inconvenience of going to Classic if I knew I'd get treated like a person rather than a problem...

Have you tried Autobahn?

I've never had a problem with Autobahn, and thats saying ALOT coming from me. As for Moritz, I've never had a good visit or good service (they've botched my 3-series more times than I can count).

i bought my x5 out of state. they allocate the BMW loaners to classic customers first, then others. When they run out, then you get a rental.
My service advisor was pretty cool, and BMW Brian gave me the intro, so it has been smooth sailing from my end.

As for being an ugly chick, I feel for you Steph, I really do. Life must be tough. Glad I'm teh hotnez

I'll give them a call and see what they say... I have to take my car in with a blown lighter fuse and my halos being out and Moritz again this morning refused a loaner, refused a rental and are now refusing a shuttle ride when I called to schedule. I don't care if they put me in a freaking Kia Rio as long as it gets me from point A to point B while my car is having warranty work done. Moritz now won't even do me the courtesy of having Creepy Van Driver tell me his life story while taking me to work on a 45 minute drive that should take 20 minutes.

I'll give them a call and see what they say... I have to take my car in with a blown lighter fuse and my halos being out and Moritz again this morning refused a loaner, refused a rental and are now refusing a shuttle ride when I called to schedule. I don't care if they put me in a freaking Kia Rio as long as it gets me from point A to point B while my car is having warranty work done. Moritz now won't even do me the courtesy of having Creepy Van Driver tell me his life story while taking me to work on a 45 minute drive that should take 20 minutes.

LOL

I'll give them a call and see what they say... I have to take my car in with a blown lighter fuse and my halos being out and Moritz again this morning refused a loaner, refused a rental and are now refusing a shuttle ride when I called to schedule. I don't care if they put me in a freaking Kia Rio as long as it gets me from point A to point B while my car is having warranty work done. Moritz now won't even do me the courtesy of having Creepy Van Driver tell me his life story while taking me to work on a 45 minute drive that should take 20 minutes.

give me your work number and I'll call you and tell you some creepy stories, you can roll around in your chair and pretend you're driving. It'll be a great time.

Fuck Classic and Jonahton, the service advisor.

Fuck Classic and Jonahton, the service advisor.

ohhhh boy here we go.

Fuck Classic and Jonahton, the service advisor.

I think he is the one helping me. He seems to be hooking me up. But it is still early in the game. Believe me, I have had more than one bad run in with them in the past, so if this starts to go south, I will be on them quick.

PS. I met steph today, now I know why they didn't give her a loaner......:booty

I think he is the one helping me. He seems to be hooking me up. But it is still early in the game. Believe me, I have had more than one bad run in with them in the past, so if this starts to go south, I will be on them quick.

PS. I met steph today, now I know why they didn't give her a loaner......:booty

pics or ban

PS. I met steph today, now I know why they didn't give her a loaner......:booty

yes??

pics or ban

seriously good looking and nice and funny and in need of a divorce. ;)

kidding...she really is one of the nicest people you could ever meet and super sweet.

seriously good looking and nice and funny and in need of a divorce. ;)

kidding...she really is one of the nicest people you could ever meet and super sweet.

x2

almost as nice as me.

:needpics :cyclona

I can feel so much love in this thread that it makes me want to vomit. :stickoutt

You know that classic is for sale right now. New Dealership > Classic Skillz

I can feel so much love in this thread that it makes me want to vomit. :stickoutt

I was going to harass you about the loaner this morning, but I was trying to get away from you as quick as possible. I didn't want anyone to see me talking to you.....:D:D:D:D:D

You know that classic is for sale right now. New Dealership > Classic Skillz

Seriously?? The dealership is for sale??

I won't be surprised if Scott Ginsburg advises the owners of Boardwalk AG to pick up Classic BMW.

Hell....I'm sure Park Place AG & Sewell has bids to get Classic as well.

You know that classic is for sale right now. New Dealership > Classic Skillz
Interesting, seeing how they just built that dealership.

Interesting, seeing how they just built that dealership.

Its common practice...I'm sure the owners of Classic are up to their asses in cosntruction costs that they'd rather just jump out while they can still make a profit.

Risi did the same thing when he Ferrari of Dallas to Boardwalk AG.

I was going to harass you about the loaner this morning, but I was trying to get away from you as quick as possible. I didn't want anyone to see me talking to you.....:D:D:D:D:D

Yeah, sorry to embarrass you in front of all the cool kids in the hallway. Sometimes I just can't stop drooling on myself and then my shirtsleeve gets all drippy trying to wipe it off my 3rd chin... I'm just a mess!

Jeff has a nice hiney. You should be friends with it

Yeah, sorry to embarrass you in front of all the cool kids in the hallway. Sometimes I just can't stop drooling on myself and then my shirtsleeve gets all drippy trying to wipe it off my 3rd chin... I'm just a mess!

It's OK. I'll bring you a cookie next time to keep you distracted.

Only 3 chins? Come on, lets be honest now.......

SRSLY, thanks for the hook up.

It's OK. I'll bring you a cookie next time to keep you distracted.

Only 3 chins? Come on, lets be honest now.......

SRSLY, thanks for the hook up.

Oh yeah, that's what I really need, cookie crumbs getting lodged in between the skin folds and forming a crust with the drool. Good thinking, Ace!

No problem for the Infomart hookup, keep me updated!

I told Pablo to turn teh air down extra cold in your area........

I told Pablo to turn teh air down extra cold in your area........

That's just mean.

who's wearing a padded bra?!?!?!








besides me!

You old people sure are chatty today!:stickoutt

You old people sure are chatty today!:stickoutt

Who you callin OLD?! (well, besides Jeff and Mark anyway) I'm fat, I'm ugly and I have a crappy personality but I'm NOT old!

Who you callin OLD?! (well, besides Jeff and Mark anyway) I'm fat, I'm ugly and I have a crappy personality but I'm NOT old!

You're guilty by association!

O.K. The rumors have been floating around that Classic is on the market and every one up here has gotten their panties in wad because of it. A few Saturdays ago in our weekly sales meeting, the owner specifically addressed the team and informed us that the rumors are simply not true. Maybe they just dangled the carrot to see what kind of offers would be put on the table. Who knows, but we have been told that Classic is not for sale and will not be any time soon.

Thanks for the kind words about the store. We really appreciate your business and hope to build long term relationships. Please call me directly if you guys need assistance with any thing. At least I can get you with the right person. The right person is key. Thanks again.

Is the word on the street still true about Sewell opening up a BMW dealer in Grapevine/Southlake area as soon as BMW of Dallas moves to their new location?

Personally, not only does there need to be a BMW dealer in northern Tarrant & Denton County, but one out in Rockwall.

^lol rockwall

make it even more congested. but i can see the reasoning. what we really need is a chipotle out here. you have to drive out to town east mall to go eat there. at least we finally got a wingstop over here :)

Not sure about the Sewell store. I think there are just enough BMW dealerships in the area. BMW will become just another car dealership if they start dropping stores on the ground. The exclusivity is what BMW so cool.

^i think that would only happen if they sold cheaper cars...

i would almost say exclusivity would pertain to Ferrari, Bently, Lotus, Lambo...

i obviously like BMW out of MB / BMW but its not so exclusive whenever high school kids are driving around in them

The exclusivity is what BMW so cool.

um, what? There are 4 dealers in the metroplex and anyone can buy a BMW if they make $30k or more and have good credit. It's not the Black Card sir...

^ahhh 30 thousand dolla millionaires...dallas had alot of them

um, what? There are 4 dealers in the metroplex and anyone can buy a BMW if they make $30k or more and have good credit. It's not the Black Card sir...

what? i have to make 30K to drive a bmw now? crap, i"m headed ot to donate body fluids now......

^ahhh 30 thousand dolla millionaires...dallas had alot of them

I think Plano has more.

starting to spiral downhill. Sitting here at the dealer right now waiting. The service manager is in a meeting, and they are trying to return my truck to me with 2 new dents in it, and the damn headlights weren't replaced. Is it common to have headlights that condensate when it rains?

starting to spiral downhill. Sitting here at the dealer right now waiting. The service manager is in a meeting, and they are trying to return my truck to me with 2 new dents in it, and the damn headlights weren't replaced. Is it common to have headlights that condensate when it rains?


Classic!!

starting to spiral downhill. Sitting here at the dealer right now waiting. The service manager is in a meeting, and they are trying to return my truck to me with 2 new dents in it, and the damn headlights weren't replaced. Is it common to have headlights that condensate when it rains?

nice. Why am I not surprised? Want Susans Tablemans number at BMW of Dallas?

She rocks

nice. Why am I not surprised? Want Susans Tablemans number at BMW of Dallas?

She rocks

yes.

I've been here an hour and a half, and all I have to show for it is 5 new dents. I walked it again just now and found more. This is starting to suck....bad.

pm me your work e-mail address and I'll send you both an email

Leave before you get more!

keep us updated on what happend jeff.
...after reading the first few posts on this thread i was going to recommend Classic to my girlfriend.... but not so sure anymore

O.K. The rumors have been floating around that Classic is on the market and every one up here has gotten their panties in wad because of it. A few Saturdays ago in our weekly sales meeting, the owner specifically addressed the team and informed us that the rumors are simply not true. Maybe they just dangled the carrot to see what kind of offers would be put on the table. Who knows, but we have been told that Classic is not for sale and will not be any time soon.

Thanks for the kind words about the store. We really appreciate your business and hope to build long term relationships. Please call me directly if you guys need assistance with any thing. At least I can get you with the right person. The right person is key. Thanks again.

Everyone always says that kinda thing when something has slipped...
Now it may be entirely true. However normaly wouldn't you try to cover it up if it was for sale to make sure you keep everyone at ease untill you just drop the bomb?

whats the best deal you can give me on the alpine X5

Sorry to hear about it Jeff.

Too bad....prime location, state of the art facility & service center...and nothing to show for it.

Too bad....prime location, state of the art facility & service center...and nothing to show for it.

Dude, it's just once hiccup. Just because Jeff's having a problem doesn't mean everyone will.

Dude, it's just once hiccup. Just because Jeff's having a problem doesn't mean everyone will.

People who have one bad experience will tell 5 people on average. People who have a good experience will tell one. Taking a huge investment (emotional and monetary) like a car to a place that will beat the crap out of it and put a customer out 1.5 hrs+ to get it worked out is an issue that's worth noting in my book.

Dude, it's just once hiccup. Just because Jeff's having a problem doesn't mean everyone will.

please note that they are 2 for 2 now. they screwed me over 5 years ago on my 328is. I made teh decision to try them again after speaking with Brian. Unless they resolve this quickly, I will be posting my experiance every where I can.

starting to spiral downhill. Sitting here at the dealer right now waiting. The service manager is in a meeting, and they are trying to return my truck to me with 2 new dents in it, and the damn headlights weren't replaced. Is it common to have headlights that condensate when it rains?

it happened on my 3er all the time after I installed my angel eyes by opening up the casing. maybe they replaced the front casing and didn't properly close it.. I'm going to classic for a oil change this week, $125 for a oil change! but main reason I want to go there is so I can check out the dealership wihle waiting for it and test drive a couple of ///M's there

Save your money and just go up there. They will let you test drive cars without paying for service. Hell buy brian lunch and he will probably take you in an M3 or M5.

Save your money and just go up there. They will let you test drive cars without paying for service. Hell buy brian lunch and he will probably take you in an M3 or M5.

where do you get your oil changed? I got mines changed at Goodyear with some other oil besides castrol for about 60 bucks.. I thought I would stick with BMW service since my car just hit 60k a couple of months ago

where do you get your oil changed? I got mines changed at Goodyear with some other oil besides castrol for about 60 bucks.. I thought I would stick with BMW service since my car just hit 60k a couple of months ago

Why don't you just do it yourself, that way you know its done right. Not to mention its cheaper...

^does anyone use those oil suction machines (sucks thru the dipstick?)

i mean since we can change the filter uptop, it would be nice not to even have to jack up the car

^does anyone use those oil suction machines (sucks thru the dipstick?)



gravity ftw

where do you get your oil changed? I got mines changed at Goodyear with some other oil besides castrol for about 60 bucks.. I thought I would stick with BMW service since my car just hit 60k a couple of months ago

36mm socket to losen filter cap = $9.99
Hydraulic Jack = $19.99
Filter = 12.99
Oil = (6.50*7) = $45.50 (Mobil M1)
Oil Drain Pan = $9.99
(i just baught these items a few weeks ago)
= $98.95 ...still cheaper than oil change at the dealer.

Plus ...the next time you need to do your oil change ...it will be way cheaper since all you have to buy is the oil and filter.
it only takes about 20/30 minutes.

^ I would suggest adding jack stands to that list, or just get ramps.

where do you get your oil changed? I got mines changed at Goodyear with some other oil besides castrol for about 60 bucks.. I thought I would stick with BMW service since my car just hit 60k a couple of months ago

I get mine changed in my driveway.

Takes me about 20 minutes unless I spill it everywhere.........

I get mine changed in my driveway.

Takes me about 20 minutes unless I spill it everywhere.........

What's the latest on the X5?

What's the latest on the X5?

meeting them at 2PM today to discuss their responsibilities.

The A/C controller was changed out, and now the heat doesn't work, they buffed the headlights with a buffer because the service writter wrote down "headlights cloudy" when he meant to write "headlights have condensation in them" so my headlights now have micro scratches in them and wax residue on the top of them and look milky instead of clear.

I stopped by dent pro yesterday to have them look at doing paintless dent repair on the damage and got a quote of $425. That doesn't include the 2 wheels they curbed.

meeting them at 2PM today to discuss their responsibilities.

The A/C controller was changed out, and now the heat doesn't work, they buffed the headlights with a buffer because the service writter wrote down "headlights cloudy" when he meant to write "headlights have condensation in them" so my headlights now have micro scratches in them and wax residue on the top of them and look milky instead of clear.

I stopped by dent pro yesterday to have them look at doing paintless dent repair on the damage and got a quote of $425. That doesn't include the 2 wheels they curbed.

Wow. I'm very close to being sorry that I asked... let us know how it turns out, best of luck.

while browsing the z3 forum

found it

http://www.mityvac.com/pages/products_fee.asp

~100 from scratch oil change. OR buy this for about that and not have to worry about jacking up the car. plus it will pay for itself since i have 7 cars to worry about

Damn! Sorry to hear bro...hope they fix everything for you.

Seems like Classic has had these kind of issues for a while so i would always expect the worst.

Then again my boss had his car towed by BMW of Dallas and the tow trucker forgot to tie the car in correctly. Took a turn and the car fell off. His was a individual 330ci too. They didnt bother to tell him till he called a week later wondering why its taking soo long. They told him they had a little accident and till this day they still have not fixed the car or gave him anything for it....

Then again my boss had his car towed by BMW of Dallas and the tow trucker forgot to tie the car in correctly. Took a turn and the car fell off. His was a individual 330ci too. They didnt bother to tell him till he called a week later wondering why its taking soo long. They told him they had a little accident and till this day they still have not fixed the car or gave him anything for it....WTF? That's bullshit! :mad :mad

Jeff, I am sorry to hear about your troubles, but I a planning on buying Classic along with Mark as my co-signer. I promise that once I(we, sorry WE Goose) take ownership of Classic BMW, we will be more than happy to help you with your problem, and we will even give you an Aplina B7 to drive for all your troubles.

Sincerly,

Greg

I promise that once I(we, sorry WE Goose)

I see what you did there.



Hope it all gets worked out, Jeff.

I see what you did there.



Hope it all gets worked out, Jeff.

are you hungover?

are you hungover?

Woah, how the fudge did you know?!?! Are joo some kind of mind reading messican?:shifty

Woah, how the fudge did you know?!?! Are joo some kind of mind reading messican?:shifty

how did we get j00-messican'ts in my thread?

good stuff, anyone wanna help me change my oil with the right tools? beer, lunch on me

I'll be in teh garage all weekend. You can swing by with teh supplies and we can knock it out preety quick.

I'll be in teh garage all weekend. You can swing by with teh supplies and we can knock it out preety quick.

thanks, anywhere near plano? i'm workin during the weekends tho

good stuff, anyone wanna help me change my oil with the right tools? beer, lunch on me

the right tools? whats so special?

the right tools? whats so special?

ssshhhh azn man, I'm going to get some beer out of this.

You're welcomed to my tools. I'm about 15 mins from Plano and I'll be in the garage tomorrow.

the right tools? whats so special?

dont you have to be a certified technician or something to change oil?
lol just playin, i've never really changed the oil myself so i don't want to mess anything up

Just got the X5 back from spending 1 day at BMW of Dallas. They fixed the 2 main things that I wanted fixed, that Classic said were not cover under warranty, and that I would have to pay for.

So far, screw classic. I also had to pay $175 to have the door dings fixed. Classic offered to split the $350 repair with me.....so Very nice of them since it was thier fault.:mad

In the end, here is my evaluation of Classic:
They gave me a nice loaner.

They put 5 door dings in my X5 and curbed 2 of the wheels

They were nice enough to pay for half of the damage they did

They kept the truck for a week

They didn't fix the 2 main problem that I brought the truck in for

I sat around at classic a total of about 8 hours while waiting to talk to various people about resolution to my concerns

make your own decision, but i will most likely never return, as I swore I wouldn't do after the first time they screwed me over.

review of BMW of Dallas?

review of BMW of Dallas?

7.5 out of 10

One of my concerns was:
on the highway, the heater stops blowing hot air

Susan told me I need to tutn off the "snowflake"

I hesitantly agreed to try that, but mentioned to her that my M3 and my 330 both still heat fine with the snowflake light up. I use it defrost. But I figured I give it a try, because BMW might have changed teh way it operates. On teh way back to work, it did the same thing with the A/C off, the heat adjusted to all 3 red dots on the center vent, and the digital adjustment set at 79. any engine speeds below 2k RPM and it heats fine. Above that it astarts blowing cold air. My brain is telling me that the heater diverter valve is being forced closed from the pressure of the water pump, or the heater core is air locked.

We will see what BMW of Dallas comes up with.

where/who was that Classic rep they had on the forum a while back? was he of any help?

Wow...sorry to hear what it had to come down to Jeff

Isnt there a dealer in Ft. Worth that's closer to you Jeff?

Isnt there a dealer in Ft. Worth that's closer to you Jeff?

I drive east in the morning for work, so going west, then turning back east is a pain. My next option will be moritz if BMW of Dallas doesn't pan out.

Go to Moritz and deal with Richard. I've used him for ten years. He's the best.

My car is sitting at Moritz right now for some warranty work, dropped it off last night. I'm not overly fond of anyone there, they always act like it's a huge bother to deal with customers and try to upsell me on anything they can.

what did they say about your curbed wheels?

**** those guys.

what did they say about your curbed wheels?

**** those guys.

I gave up. I'll just buy me more wheels next time i see a set for sale on ebay.

I gave up. I'll just buy me more wheels next time i see a set for sale on ebay.

May I suggest throwing one through their window?

dont you have to be a certified technician or something to change oil?
lol just playin, i've never really changed the oil myself so i don't want to mess anything up

:eek:

My car is sitting at Moritz right now for some warranty work, dropped it off last night. I'm not overly fond of anyone there, they always act like it's a huge bother to deal with customers and try to upsell me on anything they can.

Who did you deal with?

A lot of the customers are assholes, so a lot of the employees seem to get hard nosed, but a nice gal like you should get treated right. :)

Who did you deal with?

A lot of the customers are assholes, so a lot of the employees seem to get hard nosed, but a nice gal like you should get treated right. :)

it all depends on if she was drooling on herself at the time.

it all depends on if she was drooling on herself at the time.

I try to clean myself up a little before I go in to the dealership, so I wore a bib for most of the morning to keep my shirt from getting all sticky and wet at least.


My pickup experience was much better than my dropoff for sure. My advisor is Terrence and he was really cool when I went to pick it up yesterday morning, much more so than when I dropped it off. I was impressed that they actually washed it and cleaned the wheels really well instead of running a garden hose over it which is what it seemed that they'd done on previous visits. When I dropped it off I had to deal with a guy named Joe who I would just as soon punch in the face as ever talk to again while I waited for Terrence.

My experiences have been the opposite. I've never had a lick of trouble from Classic and still recommend them to friends. I use the same SA and he's always taken care of me and my stuff (even though most of it's out of his control). Maybe it's luck - who knows. Regardless, I'm sticking with them for now. Sorry about the troubles you had - that kind of stuff is frustrating as hell. :dunno:

heh, they wanted 114 i believe it was for a center support bearing for my driveshaft... bmw of dallas wanted 94, and stett wanted 76 after tax...

so I wore a bib to keep my shirt from getting all sticky and wet


teehee

[/giggle]

heh, they wanted 114 i believe it was for a center support bearing for my driveshaft... bmw of dallas wanted 94, and stett wanted 76 after tax...

No way do I buy parts at ANY dealer. But that's just me.

I try to clean myself up a little before I go in to the dealership, so I wore a bib for most of the morning to keep my shirt from getting all sticky and wet at least.


My pickup experience was much better than my dropoff for sure. My advisor is Terrence and he was really cool when I went to pick it up yesterday morning, much more so than when I dropped it off. I was impressed that they actually washed it and cleaned the wheels really well instead of running a garden hose over it which is what it seemed that they'd done on previous visits. When I dropped it off I had to deal with a guy named Joe who I would just as soon punch in the face as ever talk to again while I waited for Terrence.

Those guys are usually OK but Richard has been there since the late 80's and really knows his stuff. Feel free to tell him I sent you. I sent you my name in a PM. :)

Vote for thread title change... !!!

No way do I buy parts at ANY dealer. But that's just me.

i typically buy online, but this part i need ASAP, but then, chad is also able to get it faster than classic of bmw of dallas, so...

i typically buy online, but this part i need ASAP, but then, chad is also able to get it faster than classic of bmw of dallas, so...

Yeah, I hear ya. I've been in that unfortunate boat as well. Some stuff isn't planned. :)

I like to actually deal with a person at times, in person, rather than on the computer. Especially if I don't really know what I need.

Especially if I don't really know what I need.

You hit on the meat of the problem there. ;) For you, the dealer makes the most sense.