I read an article in euro tuner and couldn't believe what these guys could do to breathe new life into my 328.

These guys are awesome, they educated me over the past 2-3 yrs and know significantly more about my car than my local BMW Service dept. (no offense intended).

I can't wait to get my car up there again for my next battery of fun.

Tim

I read an article in euro tuner and couldn't believe what these guys could do to breathe new life into my 328.

These guys are awesome, they educated me over the past 2-3 yrs and know significantly more about my car than my local BMW Service dept. (no offense intended).

I can't wait to get my car up there again for my next battery of fun.

Tim

Thanks for the kind words Tim! What's next for your car? Chris-TMS

Hey Chris,

I think this is the order of TMS stuff:

1. LTW5 Lightweight race wheels (18x9 staggered fit) ASA's are ruined.
2. StopTech Break kit (red, drilled slotted)
3. Hartge front spoiler/rear wing.
4. Shrick Camshaft
5. Limited Slip Diff. (3.46?)
6. stronger clutch (?), and lightweight Flywheel.

I really want the diff, but need to get some new wheels. I figure I will be paying for a couple of gallons of racing fuel for the TMS team. ;)

Go TMS!

Tim

Deleted this because it was uncalled for and childish, and the issue was resolved. Thanks Doug.

Thanks guys. The good far outweighs the bad when it comes to our business and our customer's experiences. You can't keep everyone happy, but I think our reputation speaks volumes. The bad always seems to come out in the forums, not sure why but that is the way it is.

If you guys want our side of the story from the above comments please feel free to email us, we will fill you in. For now we will keep it off the forums.

If you want to read the feedback from just a few of our very happy customers, just do a search on any of the forums:
http://forums.bimmerforums.com/forum/search.php?searchid=6985152

Or check out our customer feedback page.
http://www.turnermotorsport.com/html/feedback.shtml

Thanks and have a great weekend!

Thanks guys. The good far outweighs the bad when it comes to our business and our customer's experiences. You can't keep everyone happy, but I think our reputation speaks volumes. The bad always seems to come out in the forums, not sure why but that is the way it is.

If you guys want our side of the story from the above comments please feel free to email us, we will fill you in. For now we will keep it off the forums.

If you want to read the feedback from just a few of our very happy customers, just do a search on any of the forums:
http://forums.bimmerforums.com/forum/search.php?searchid=6985152

Or check out our customer feedback page.
http://www.turnermotorsport.com/html/feedback.shtml

Thanks and have a great weekend!

The forums are here to post our experiences with businesses members have encounters with. Unlike most people here, I at least managed to pay you guys respect for what I know you are great at. I would never criticize the service facility you guys offer as I know you are the best in the industry. However as far as sales and customer service goes I think I rather go to a place where I'm not looked at like I have two heads, and charged restocking fees on parts that I deliver back to your door step in person, brand new.

Like I said, the "vendor comments" forum is here for a reason. "The bad comes out in the forums?" Honestly Doug, would arguing with you when I dropped the parts off at the shop have done anything? I would have gladly brought it up in person but you guys already seemed upset that you were getting the return and I just assumed causing a scene would have done nothing (on top of not wanting to waste time, since I still had an hour 1/2 drive home in the rain). You guys can afford to lose a customer here and there, arguining would have done nothing.

Anyway, in order to avoid :deadhorse: I will stop here. Please feel free to post your side of the story here as that is what its for. I highly doubt you will have any issues with other customers because of this, I just felt the need to utilize the forums for what they are here for. :dunno

The forums are here to post our experiences with businesses members have encounters with. Unlike most people here, I at least managed to pay you guys respect for what I know you are great at. I would never criticize the service facility you guys offer as I know you are the best in the industry. However as far as sales and customer service goes I think I rather go to a place where I'm not looked at like I have two heads, and charged restocking fees on parts that I deliver back to your door step in person, brand new.

I appreciate that, thanks. That is fair. However, warning people that they are going to be "molested" if the buy from us, I feel is a bit unfair, and given our track record, completely inaccurate.

I wish you had a better experience, really I do, but I have to be realisitic, there will always be rare situations that upset a customer. All I can say is that you are the exception to the rule. We are known for our excellent customer service. The parts division is 90% of our business and we strive to be the best and offer the best service.

Like I said, the "vendor comments" forum is here for a reason. "The bad comes out in the forums?" Honestly Doug, would arguing with you when I dropped the parts off at the shop have done anything?

Arguing? No, it wouldn't have. If we had discussed your situation, perhaps.

I would have gladly brought it up in person but you guys already seemed upset that you were getting the return and I just assumed causing a scene would have done nothing (on top of not wanting to waste time, since I still had an hour 1/2 drive home in the rain). You guys can afford to lose a customer here and there, arguining would have done nothing.

I agree, arguing rarely soves a problem. Had we discussed it however, maybe we could have avoided this situation we are in today.

Anyway, in order to avoid :deadhorse: I will stop here. Please feel free to post your side of the story here as that is what its for. I highly doubt you will have any issues with other customers because of this, I just felt the need to utilize the forums for what they are here for. :dunno

I will keep it private, like I offered before, I will be happy to PM or email anyone that is interested.

Have fun getting molested. Your definitely going to pay the price for using them. The quality of work is amazing, but other then their service department, I will never visit them again.

I returned a BRAND NEW set of coilover's to them and was charged over $100 restocking fee to clean rust off of screws that were never touched(I kept the coilover's in my dorm room at school so they weren't affected by outdoor temps)...:dunno This was followed by a $50 charge back fee by my master card (never seen that before on any other occasion).

Good luck. I'll stick to BPG next time I need something done to one of my cars that I can't do myself.


Olek,

Now that everyone is back in the office after the weekend I was able to speak to our sales guys and discuss this.

I have credited you $100.79 to your MasterCard. I discussed this with your sales rep, Drew. He said it did need to be re-packaged and some hardware needed to be replaced so we could be fair to the next customer that was to receive this item.

We had to pay 3% credit card fees for the initial order, order a new box from H&R, pay someone to repack it, and replace some rusty hardware that was also ordered from H&R, but we will absorb these costs. I am sorry you feel you were "molested," but we had to make sure the kit was 100% so the customer to purchase it next would be 100% happy.

The confusing thing is, when you met with Drew he said you were totally accepting of the return fee and that you seemed happy that we even took this back. Apparently now, you feel differently. Regardless, we want all of our customers to be happy, so I credited you back the restocking fee. Hopefully this will make things better.

Please look for that credit to be on your next monthly Mastercard statement.

As far as the $50 fee, that was not from us, you will need to contact the issuing bank regarding that.

Thanks,

Edited my first post, left the second. Thanks again Doug.

Sorry for the uncalled comments that were made...

Oh, and I forgot about this, definately want these:

TMS E46 323/328 Supersprint Sport Headers/Catalytic Converters

I got the suspension for my sister's car from them and was very happy with their selection as well as their service. The shop that installed the suspension got confused and ended up not using the control arm bushings (thought they were wrong or something) Turner took them back even though they would have fit her car without any problems.

Oh, and I forgot about this, definately want these:

TMS E46 323/328 Supersprint Sport Headers/Catalytic Converters


We can help you with your entire list, no problem. As always, if we put a package together we can work on some sort of package discount. Just give us a call or come in to our facility in Amesbury.

We can help you with your entire list, no problem. As always, if we put a package together we can work on some sort of package discount. Just give us a call or come in to our facility in Amesbury.

Absolutely! I plan on visiting you guys often!

On a side note, Kevin and Derrick have been awesome. If you guys have an 'employee of the month' parking spot - I nominate them both. Oh, while we are on the subject of customer recommendations...TMS should offer some basic forced induction packages. I got a great email response from Drew Ingram outlining why TMS has chosen to avoid these...but I would be willing to pay for the service and support!

TMS is the best for someone like me; BMW enthusiest that doesn't have the time, experience, shop or tools, and doesn't mind driving an 1.5 hours one-way to have the highest level of expertise work on my baby. :buttrock

Tim Gwinn (Boston)

Absolutely! I plan on visiting you guys often!

On a side note, Kevin and Derrick have been awesome. If you guys have an 'employee of the month' parking spot - I nominate them both. Oh, while we are on the subject of customer recommendations...TMS should offer some basic forced induction packages. I got a great email response from Drew Ingram outlining why TMS has chosen to avoid these...but I would be willing to pay for the service and support!

TMS is the best for someone like me; BMW enthusiest that doesn't have the time, experience, shop or tools, and doesn't mind driving an 1.5 hours one-way to have the highest level of expertise work on my baby. :buttrock

Tim Gwinn (Boston)

Derek is our newest emplyoee, great guy, really knows his stuff. He's a real asset to our crew.

Thanks for the kind words, Tim. We are looking forward to having you back.

Doug,

Like my new paint scheme with the TMS blue in there? Matches the the sticker real well no?:lol:lol:lol

Doug,

Like my new paint scheme with the TMS blue in there? Matches the the sticker real well no?:lol:lol:lol

Nice. Looks like Watkins Glen Armco Blue.

Is that an Elise I seen in the reflection?

Nice. Looks like Watkins Glen Armco Blue.

Is that an Elise I seen in the reflection?

Good eye! Sorry for the cram filled garage.... Guess that is what happens when you take 3 garages filled with crap and shove it into one:lol Time for a bigger one:devillook