I'm not sure if you guys know this, but did you know if you have a problem with Dealership or if you get screwed by them there is NOTHING you can do??? Unless ofcourse you get a lawyer. Meaning if you're thinking you can call BMW of North America corporate office customer relations to help you with your issue, you're wrong!, they will basically tell you that they can't do sh*t!

I can't believe that this is how BMW works, I'm extremely disappointed in BMW. I'm having a problem with one of their dealerships and its something they f*cked up on, and BMW of North America is telling me that each dealership is privately owned and they're not responsible for anything!

This is crazy, I mean think about it, if you have a problem with a Bestbuy store, or Ciruit city, or whatever big companies, you can always contact their corporate office and they'll be more than happy to help you. I've been in situations before and the corporate offices have always helped me. But now that I come to find out that BMW doesn't work like that, its one of the biggest disappointments I have in BMW ever! I think even Honda and Toyota work the same way as Best buy and other companies do, their corporate office will help you in case you have a problem with their dealerships....

Yet another reason not to ever ever go to the stupid Dealerships, I NEVER go, but the only times I do HAVE to go because it's something that only they can do, this happens to me.

You would think these dealerships represents BMW, and that BMW would have some control over them with issues.....but I guess thats not the case.

:mad:

Perhaps either myself or my dealership is/are unusual but for the most part I love my dealership.

I/my family have bought numerous cars there(from the same salesperson), are on first name basis' with the salesperson, head mechanics/serivce personnel, and manager.
I get everything done there- they even squeeze me in on very short notice if I want to get in for something(ie within the hour).

They even let me take out a '03 M3 convertible last month with the total knowledge that I had NO intention of purchasing(at least until I have hte $)...

But I havn't had any major problems or issues, so perhaps that would deter me, but for the moment I am quite pleased- I even applied for a job there yesterday heh...

gl with your issue though

If BMW dealerships are a franchise of sorts, then the mother company can't do much about what they do and don't do. Those other stores are most likely still corporate; so that when you do complain to the corporate store you can get somewhere. It's just business. It's not right, but that's how it works. They can't tell a share holder, if you will, that they are pissing off a customer. How far up the chain of the dealership have you worked up? What are the bases for your dissatisfaction? If all else fails: hire an attorney and sue the dealership. It's not corporate’s fault that a prick bought one of their dealerships, so don't go take it out on them.

Arman,

It must be the dealerships in Virginia or something. I have nothing but problems with the local one here as well. They are franchised and the place is extremely run down.

I told you on AIM how the salesman wanted to buy my car. The only problem was his lowball figure and harassment over my cell phone, my home phone at night, as well as my girlfriends phone at work. He wouldn't quit. I finally told him I would call the police. He really thought I was going to sell him the car when all I wanted was a tuneup.

Chris

Hey Arman:

Recently I had a problem with a dealership. My waterpump blew and they would not cover it under warrenty because they claimed a non-bmw belt was on the car and caused the waterpump failure. They charged me 1,286 for the repair and held my car hostage until I paid it under protest. I must have called BMW NA over twenty times. I sent over ten faxes. I lodged complaints with the Better Business Breau. I filed a complaint with the State attorney General. I sent over twenty e-mails to BMW in Munich. All of this was always copied via fax to the manager of the dealership. This was becomming a full time job. One month later a supervisor from BMW North America got involved and two weeks later they sent me a check for $1,286. Believe me I worked for it but it was worth it. I hope you don't have to go through this. When in Gainesville, Florida stay away from All Pro Imports, the only authorized BMW repair for 80 miles each way

Good Luck

Originally posted by little740girl
If BMW dealerships are a franchise of sorts, then the mother company can't do much about what they do and don't do. Those other stores are most likely still corporate; so that when you do complain to the corporate store you can get somewhere. It's just business. It's not right, but that's how it works. They can't tell a share holder, if you will, that they are pissing off a customer. How far up the chain of the dealership have you worked up? What are the bases for your dissatisfaction? If all else fails: hire an attorney and sue the dealership. It's not corporate’s fault that a prick bought one of their dealerships, so don't go take it out on them.

Exactly.

BUT, most other franchise type operations still control their branded stores. Most MacDonald's are franchised, but the company will pull the franchise for any funny busienss.

We once did some work with Texaco. A local franchise store was selling non-Texaco gas. I asked my contact at Texaco about that, and within one week, the store was no longer a Texaco store. BOOM.

BMW NA DOES have contorl over its dealers. They can pull the franchise, they can no longer alocate cars to them, they can not ship parts to them, etc. BMW NA just refuses to do so.

Originally posted by Pinecone
Exactly.

BUT, most other franchise type operations still control their branded stores. Most MacDonald's are franchised, but the company will pull the franchise for any funny busienss.

We once did some work with Texaco. A local franchise store was selling non-Texaco gas. I asked my contact at Texaco about that, and within one week, the store was no longer a Texaco store. BOOM.

BMW NA DOES have contorl over its dealers. They can pull the franchise, they can no longer alocate cars to them, they can not ship parts to them, etc. BMW NA just refuses to do so.

yup...a local dealer to me got their license pulled! they now sell VW's ...had to revamp the entire dealership!

Originally posted by ///Arman
I'm not sure if you guys know this, but did you know if you have a problem with Dealership or if you get screwed by them there is NOTHING you can do??? Unless ofcourse you get a lawyer. Meaning if you're thinking you can call BMW of North America corporate office customer relations to help you with your issue, you're wrong!, they will basically tell you that they can't do sh*t!

I can't believe that this is how BMW works, I'm extremely disappointed in BMW. I'm having a problem with one of their dealerships and its something they f*cked up on, and BMW of North America is telling me that each dealership is privately owned and they're not responsible for anything!

This is crazy, I mean think about it, if you have a problem with a Bestbuy store, or Ciruit city, or whatever big companies, you can always contact their corporate office and they'll be more than happy to help you. I've been in situations before and the corporate offices have always helped me. But now that I come to find out that BMW doesn't work like that, its one of the biggest disappointments I have in BMW ever! I think even Honda and Toyota work the same way as Best buy and other companies do, their corporate office will help you in case you have a problem with their dealerships....

Yet another reason not to ever ever go to the stupid Dealerships, I NEVER go, but the only times I do HAVE to go because it's something that only they can do, this happens to me.

You would think these dealerships represents BMW, and that BMW would have some control over them with issues.....but I guess thats not the case.

:mad:
IMHO the first thing you have to do is stop your whinning about your dealer and BMWNA and tell us just what your dealer did to you and tell us your dealers NAME.I'm another one of those guys that have a great dealer JMK Springfield,New Jersey I can't fine one thing wrong in there service work or the way they treat you.Go to dealerrater.com about your dealer and tell them your good or bad experiences so everyone can benefit from them.
As far as BMWNA I contacted them a few times for one thing or another and they always helped me out.
I don't understand why so many people that talk about there dealer good or bad are afraid to tell you there NAME.
Enlighten me I'm very curious.
good luck
vern

Originally posted by vern
IMHO the first thing you have to do is stop your whinning about your dealer and BMWNA and tell us just what your dealer did to you and tell us your dealers NAME.I'm another one of those guys that have a great dealer JMK Springfield,New Jersey I can't fine one thing wrong in there service work or the way they treat you.Go to dealerrater.com about your dealer and tell them your good or bad experiences so everyone can benefit from them.
As far as BMWNA I contacted them a few times for one thing or another and they always helped me out.
I don't understand why so many people that talk about there dealer good or bad are afraid to tell you there NAME.
Enlighten me I'm very curious.
good luck
vern
because of stuff like this...

http://forums.vwvortex.com/zerothread?id=52126&page=1

in short this guy complained posted and was eventually dragged into court by the dealership....right wrong or indifferent...it happened.

Originally posted by vern
IMHO the first thing you have to do is stop your whinning about your dealer and BMWNA and tell us just what your dealer did to you and tell us your dealers NAME.I'm another one of those guys that have a great dealer JMK Springfield,New Jersey I can't fine one thing wrong in there service work or the way they treat you.Go to dealerrater.com about your dealer and tell them your good or bad experiences so everyone can benefit from them.
As far as BMWNA I contacted them a few times for one thing or another and they always helped me out.
I don't understand why so many people that talk about there dealer good or bad are afraid to tell you there NAME.
Enlighten me I'm very curious.
good luck
vern

First off you need to watch what you say, I'm not whinning buddy, I've been a regular member here for some time, not someone who just came into the game. I'm simply putting the FACT that how the Corporate office works and trying to hear from other fellow members about their experiences WITH the corporate office.

Second, does it matter if I post the dealership name? you gonna help me in some way? you want hte dealership name so bad, sure here you go: BMW of Arlington in Arlington VA, you ask anybody in VA/MD/DC area, we all HATE our Dealerships. You may be lucky and live somewhere that you have a good dealership, BUT most dealerships, specially the ones around me SUCK and thats a fact!

Third, I find it very interesting that you say you're dealership is so great, but then you had to contact BMW NA? if you're dealership is so great, then why did you have to contact BMW NA?

I'm not gonna get into with you on this, you have a misunderstanding what this post is about, try to read more in the future before you post. Just my .02

I went to the site you put up,It got a little bit long winded so to be honest with you after reading most of it I scaned through some of the messages and I fail to see your point.As far as I remember we live in the United States of America and we do have rights to stop people (dealers) from screwing us.If its true that he is going to court for what he said,and its all fact not fiction,God Bless him.I hope he rakes the dealer over the coals. IMHO I don't see a problem telling others the dealers Name If he is good or bad,There are many guys that post messages with mentioning the dealer by NAME telling you how they got screwed by the dealer and I have never read anything about a dealer taking them to court for what they said.In any case I wish him a lot of luck.
vern

Originally posted by ///Arman
First off you need to watch what you say, I'm not whinning buddy, I've been a regular member here for some time, not someone who just came into the game. I'm simply putting the FACT that how the Corporate office works and trying to hear from other fellow members about their experiences WITH the corporate office.

Second, does it matter if I post the dealership name? you gonna help me in some way? you want hte dealership name so bad, sure here you go: BMW of Arlington in Arlington VA, you ask anybody in VA/MD/DC area, we all HATE our Dealerships. You may be lucky and live somewhere that you have a good dealership, BUT most dealerships, specially the ones around me SUCK and thats a fact!

Third, I find it very interesting that you say you're dealership is so great, but then you had to contact BMW NA? if you're dealership is so great, then why did you have to contact BMW NA?

I'm not gonna get into with you on this, you have a misunderstanding what this post is about, try to read more in the future before you post. Just my .02
I don't want to get into it either with you but I'm not new to the game as you put it.As far as me getting in touch with BMWNA.How do you get a steering retrofit done without getting in touch with them Just maybe you know something that the rest of the BMW world doesn't know or maybe your new to the game buddy As far as my experiences with the corporate office I have no complaints.My friend lives in Va. and goes to Fairfax BMW and also has nothing but good to say about them.I personally can't help you with your problem with your dealer but if you tell the NAME of the dealer and the problems your having with them you make other people aware of them and they will stay away from said dealer,
good luck
vern
ps I'll try to read more in the future.Have a nice day

Originally posted by vern
I went to the site you put up...to be honest with you after reading most of it I scaned through some of the messages and I fail to see your point. "in short this guy complained posted and was eventually dragged into court by the dealership....right wrong or indifferent...it happened". That is my point:rolleyes: c'mon man READ. I am the last person to defend anybody/thing, if it's wrong. You asked a rhetorical question so I gave you the answer I never said it was my point of view hey more power to him and yes I hope he came out on top...but the hassle will by far outweight the benefit in many cases not making it worth it.example so what if the dealer charged you triple the national average for an oil change and you are unhappy about it,. But you then go out to damage them (all be it true/and or subjective) besides the point they turn around and sue you for slander liable while maybe effectively proving the point that you were the cause of their financial loss...I could go on but :dunno do you have the time and resources to devote to something like that? again right wrong or indifferent? people just want to be careful thats all, I see no problem with that. I'm all for the good fight, it's just not in everybody.OK

OK
vern

The guy who was dragged into court by the dealership, what happened to him? Did they sue him? If so, for what? And who won the case? That is so fucked up, he is just telling his experience of what happened to his car, and that dealership obviously blows loads all day if they have had so many dissatisfied customers.

Originally posted by dave is cool
The guy who was dragged into court by the dealership, what happened to him? Did they sue him? If so, for what? And who won the case? That is so fucked up, he is just telling his experience of what happened to his car, and that dealership obviously blows loads all day if they have had so many dissatisfied customers.
Right on I agree with you.With that in mind the subject BMWNA SUCKS poster could be in trouble for what he said,BMWNA SUCKS.Not that will ever happen.I think its all a bunch of bull s**t.
vern

The bottom line is that BMW in VA isn't very good to its younger, loyal customer base. The service department is mediocre and the salesmen might as well put on a leisure suit. This is true for other car companies as well.

My point is that I have met Arman personally and he would be the last guy to complain about something. You can give him shit about it all day but we all encounter bad service throughout our lives and we need to vent about it. He came to the right place to do it.

Originally posted by Konstruktion
The bottom line is that BMW in VA isn't very good to its younger, loyal customer base. The service department is mediocre and the salesmen might as well put on a leisure suit. This is true for other car companies as well...we all encounter bad service throughout our lives and we need to vent about it. He came to the right place to do it. :handclap