Today I Took My E90 In To Fix The Door,I Told the SA not to wash the car but when i got back it was sweaky clean.

oh thats nice, when got home i look at the car and the car is full of swirl marks from top to bottom.

i know i diddnt do it because i just washed clayed waxed sealed my car about 3 weeks ago i called the dealer and talked to the service manager and he used every excuse in the book and refused to take responceability
for the marks , is there anything i can do to get this fixed.

BTW its not the dealer i leased the car from can i call bmw na and complain

Thanks in advance

you can polish them out. its not a big deal. next time bring your car clean when you take it in, that way even if the retards don't understand english they probably won't wash it. you have to think 90% of the people they see bring their cars in for service probably subscribe to the "wash your car twice a year" policy.
so when the shop does wash the car... even though they probably took it out back and wiped it down with the floor mop...the customer is happy.

yeah but i JUST Did all that, everytime i look at the car i want to cry lol im just gonna give up washing every week, parking 5 miles out car covers expensive prouducts you wouldent belive bowmany scrached i have on my car and i try sooo hard to keep it safe fuck it im gonna scrach it myself

yeah but i JUST Did all that, everytime i look at the car i want to cry lol im just gonna give up washing every week, parking 5 miles out car covers expensive prouducts you wouldent belive bowmany scrached i have on my car and i try sooo hard to keep it safe fuck it im gonna scrach it myself

its just a bmw pal, relax.

^^^ :lol

Today I Took My E90 In To Fix The Door,I Told the SA not to wash the car but when i got back it was sweaky clean.

oh thats nice, when got home i look at the car and the car is full of swirl marks from top to bottom.

i know i diddnt do it because i just washed clayed waxed sealed my car about 3 weeks ago i called the dealer and talked to the service manager and he used every excuse in the book and refused to take responceability
for the marks , is there anything i can do to get this fixed.

BTW its not the dealer i leased the car from can i call bmw na and complain

Thanks in advance

Yeah, get a silver car! No more swirls. Seriously, the SA should learn to take instructions from customers more carefully. If you are the type that is anal about how their car looks(I am), you are entitled to that feeling. It may cause you headaches and upset stomachs but its not illegal!!! There are many polishes out there that remove swirls. As for this particular incident, let it go and just learn from it.

Use 3M swirl mark remover with a porter cable polisher followed with PS21 polish and then wax. Always worked on my Jet Black BMW.

Next time you bring it in, have the service rep write on the workorder "no wash" and have him add that if they do, they owe you a detail job.

If the SR refuses (which I doubt he will) ask to see the service manager and threathen to call BMW and complain. Dealerships get dinged by BMW if their service quality ratings are poor.

Only way to get swirls out is with a machine...mine came with them from the factory...

And you still see swirls in silver :)

Only way to get swirls out is with a machine...mine came with them from the factory...

And you still see swirls in silver :)

I beg to differ on both counts. I use a sealant/cleaner distributed by Gulf States Toyota in Texas. I apply it by hand. It has removed swirls from my black Corvette. The car looks like glass after an application. I have NEVER seen swirls in my silver Audi or BMW. You must have a "special" silver paint!!

If the SR refuses (which I doubt he will) ask to see the service manager and threathen to call BMW and complain. Dealerships get dinged by BMW if their service quality ratings are poor.[/quote]


I did talk to the service manage and he used every excuse in the book.

i asked him if he used the pressure washed he said no, i asked him if he used rags, he said the pressure washed only uses 100 psi ?????? BS

how can i get in contact with bmw na or someone higher up.

I feel yer pain bud...same thing happened to my black audi when I first took it in for service. The dealership did take responsibility tho, and had my car buffed and power polished but I learned to always have the note on the computer "DO NOT WASH CUSTOMERS VEHICLE" at all times.

my black sapphire came with swirls =(

u mean the dealer prep boiz put swirls on it ...factory doesn't come with swirls. If it does im sending my boi back! jk