BiMMa b0i M3
05-04-2007, 12:41 AM
My situation started about a month ago. I was in the market to get a new shift knob and e-brake handle to go along with my new M3 clutch assembly that I bought. I went to NA Motorwerks and I noticed that they had the shift knob and the E-Brake handle that I was looking for. I purchased the OEM Pearlescent Chrome shift knob, and the E-Brake to match it. On their website, it states that the E-Brake will in fact fit in my E36. The shift knob according to them will not fit on my E36. I talked to my parts guy, and he told me that an shift knobs made after 1984 are universal, meaning that they will fit all models.
I soon found out that my parts guy was right. The oem shift knob fit like a charm. The E-Brake handle, unfortunately did not work. I went back to NA Motorwerks site, just to double check and see if the E-Brake would fit. According to them, they said that it would. I took the my E-Brake off, and tried putting on the new one. Would not fit, the opening on the bottom part of the handle is too small. So, I got upset by it, because they were not accurate with the fitment. The next day, I called NA Motorwerks directly, and no one picked up. I called again later and tried the same extension...still no answer. I called back again and tried a different extension....STILL no answer.
I called them back on a Monday, and finally someone picked up. I don't remember who the name was, but I told him my situation, I gave him my name, and my google and order number. I asked him to see if I could get another E-Brake that is of equal value, or if I could get the ACS knob (if it was close to the same price). He told me that the ACS E-Brake handle is $200.00. I asked him if there was anything else in that type of design. He said "yes, we have one that is of the same design but different color. it's a gunmetal style not pearlescent chrome, and it will fit."
At that time, I didnt have the time to see if he was full of it. I just took his word for it. He told me that he would have shipped out the next day, and that when I receive the handle, to have me ship back the other handle. After 3 weeks, still no new knob, or no refund at all. I am usually a very patient person when it comes to out of state orders. However, 3 weeks and no response to emails, nor phone calls is just ridiculous.
I talked to someone who used to work for NA Motorwerks, and I forwarded him the email confirmation of my order, and he specifically told him to handle it, either with a refund or the knob that I was promised with the difference in price refunded.
I told myself that if NA Motorwerks does not handle this manner in a professional action by either refunding me the money with a check in the full amount, or the charges on my credit card. I will call the bank and reverse the charges. I urge people out there to watch out for people like this. It would be a crying shame if this happened to someone else.
I soon found out that my parts guy was right. The oem shift knob fit like a charm. The E-Brake handle, unfortunately did not work. I went back to NA Motorwerks site, just to double check and see if the E-Brake would fit. According to them, they said that it would. I took the my E-Brake off, and tried putting on the new one. Would not fit, the opening on the bottom part of the handle is too small. So, I got upset by it, because they were not accurate with the fitment. The next day, I called NA Motorwerks directly, and no one picked up. I called again later and tried the same extension...still no answer. I called back again and tried a different extension....STILL no answer.
I called them back on a Monday, and finally someone picked up. I don't remember who the name was, but I told him my situation, I gave him my name, and my google and order number. I asked him to see if I could get another E-Brake that is of equal value, or if I could get the ACS knob (if it was close to the same price). He told me that the ACS E-Brake handle is $200.00. I asked him if there was anything else in that type of design. He said "yes, we have one that is of the same design but different color. it's a gunmetal style not pearlescent chrome, and it will fit."
At that time, I didnt have the time to see if he was full of it. I just took his word for it. He told me that he would have shipped out the next day, and that when I receive the handle, to have me ship back the other handle. After 3 weeks, still no new knob, or no refund at all. I am usually a very patient person when it comes to out of state orders. However, 3 weeks and no response to emails, nor phone calls is just ridiculous.
I talked to someone who used to work for NA Motorwerks, and I forwarded him the email confirmation of my order, and he specifically told him to handle it, either with a refund or the knob that I was promised with the difference in price refunded.
I told myself that if NA Motorwerks does not handle this manner in a professional action by either refunding me the money with a check in the full amount, or the charges on my credit card. I will call the bank and reverse the charges. I urge people out there to watch out for people like this. It would be a crying shame if this happened to someone else.