What kind of dumb minimum wage workers does Pelican Parts employ? I'll tell you, the kind that puts a liter of DOT4 next to two rotors using a box that originally had medical supplies in it. This is the end result after only travelling from California to Washington. As you can see the can of brake fluid was almost crushed open and the box was torn in several places. After It arrived on a Penske rental truck driven by a FedEx employee, I asked,"Why wasn't it on the regular UPS, I mean FedEx truck? She lied, "It was full." The dumb broad could have just said they couldn't put it on the truck cause the box was destroyed and they had to tape it up. I'm pretty sure that if a box starts leaking funny blue fluid that they have to call the hazmat team to investigate, lucky for Pelican Parts it didn't leak.

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What kind of dumb minimum wage workers does Pelican Parts employ? I'll tell you, the kind that puts a liter of DOT4 next to two rotors using a box that originally had medical supplies in it. This is the end result after only travelling from California to Washington. As you can see the can of brake fluid was almost crushed open and the box was torn in several places. After It arrived on a Penske rental truck driven by a FedEx employee, I asked,"Why wasn't it on the regular UPS, I mean FedEx truck? She lied, "It was full." The dumb broad could have just said they couldn't put it on the truck cause the box was destroyed and they had to tape it up. I'm pretty sure that if a box starts leaking funny blue fluid that they have to call the hazmat team to investigate, lucky for Pelican Parts it didn't leak.


You noob, its called FedEx Ground. That truck and the truck that your used to seeing come out of 2 differnt locations. Its a different service, and not cause "they couldn't put it on the truck cause the box was destroyed and they had to tape it up". :rofl When ever i order anything from them, it comes in good time (and im across the country mind you) and packed great. Maybe they just don't like you........:shifty

Pelican is usually the VERY best place to buy parts from, but I had almost exactly the same thing happen a few weeks ago. I bought 2 rotors, plus some oil filters. Well the box was dropped (FedEx, I assume), and 28 pounds of rotors crushed one of the oil filters. I blame the shipper more than Pelican though.

http://i44.photobucket.com/albums/f23/vasa58/filtercrush.jpg

Every other package I have ever ordered that was shipped by FedEx had arrived on the regular FedEx truck. If I have a choice I use UPS, not because I think they are better but because I support Union Jobs you scab. Also, I blame Pelican Parts because the box was designed to carry light weight medical supplies not rotors and I would have put brake fluid in a seperate box.

ive heard some pretty bad things about Pelican Parts... i know ill never buy anything from them.

I work in a warehouse (distribution center if i want to make myself feel better) and ive seen how ALL shipping companies treat their boxes. Now i always order heavy parts seperate from light and breakable parts.

Every other package I have ever ordered that was shipped by FedEx had arrived on the regular FedEx truck. If I have a choice I use UPS, not because I think they are better but because I support Union Jobs you scab. Also, I blame Pelican Parts because the box was designed to carry light weight medical supplies not rotors and I would have put brake fluid in a seperate box.

Um, FedEx drivers are union....

FedEx Ground, however, are contractor, who actually can make a shit load more money

I work in a warehouse (distribution center if i want to make myself feel better) and ive seen how ALL shipping companies treat their boxes. Now i always order heavy parts seperate from light and breakable parts.

And you probably use boxes that are meant for shipping also. You sir, are a decent human being.

http://money.cnn.com/2005/07/27/news/economy/unions_targets/index.htm
http://www.workplacefairness.org/superbowl/fedex.php

No, actually they are not Union, unless you were talking about the Pilots?

http://www.cnsnews.com/ViewNation.asp?Page=%5CNation%5Carchive%5C200601%5 CNAT20060126c.html

I found another good link for you to read about how FedEx is NOT UNION.

fedex just plain sucks...they have lost rotors in the past for me and it took forever to get a redemption check for them too. they just seem to not care about taking care of what people order even it says in big plain letters FRAGILE...UPS FTW

http://www.teamsters.org/06news/hn_060929_5.asp

Oh, they just keep coming, this one from the Teamsters website talking about the difference between Union and Non-Union delivery jobs.

I've had really good luck with them.

Rich

They must have gave my order to somebody that was new then. And where did he dig up that box I wonder?

Not that I don't like Pelican Parts but I find their parts are too high when compared to Autohauz or BMAParts.com. The only time I bought parts from them was some plastic E36 inner wheel well covers. They had folded them in half and shoved them into a box they barely fit into so they were all warped when I got them. I was eventually able to straighten them out but that was more of a packaging error on their end.

I agree that packing a corrosive liquid such as brake fluid with about 40-50lbs of metal was bad judgement for the person responsible for packing it.

Ironically, I find that US Priority always seems to get everything where it needs to be in one piece.

I've had really good luck with them.

Rich

I've also had nothing but good experiences with them in the past. On the other hand, I haven't bought anything from them in a while, so things might have gone downhill over there.

I've also had nothing but great experiences with Pelican. Extremely fast shipping, and always well packed. Maybe yours was packed by a new guy?

I wish they would get their act together. There are way too many bad feedback posts recently. This is really too bad.

I agree, I've bought some things from them in the past but I have to rethink about ordering from them in the future.

It is posts like these that really frustrate me at times. Over the past year, our customer satisfaction has improved more than 28% over the previous year's numbers (which were excellent, by the way).

This package was drop-shipped from one of our suppliers direct to you (Beau). You emailed me the other day with a cryptic note about the package getting damaged. I asked you to send me a photo of the damage, so that I could investigate further and figure out what happened here. I also offered to reship a new package to you if any items were damaged.

At this time, I have no idea if FedEx damaged the package and reboxed it, or if it was originally shipped in this manner. Indeed, I will be looking into it in the near future.

You wrote back to me:

Just click on the link that is in the message, it will take you to the pictures. The can of brake fluid was intact barely, I just wanted you to be aware of the incident so you could prevent it from happening again.

Thanks,
Beau

If you wanted me to be aware of the incident, then you could have emailed me first about this issue, and I could have investigated it, instead of publicly posting it on the boards. Shipping problems occur from time to time, however, it's not common for our customers to post them on public BBSs though.

Our BMW sales are up more than 500% over last year, and we get very few complaints about our service, selection, and prices. In addition, we wholly support the BMW community with a great techincal website, and the most comprehensive selection of parts around. We have thousands of happy, satisfied customers who think we're really great - apparently not too many of them take the time to post in this forum.

-Wayne

I sent these photos over to the department that shipped out the package. It appears like FedEx damaged the shipment somehow, and then repackaged the shipment in transit. The clear tape used on the box is not the tape that we use here to ship packages. The rotors inside should have been fastened and taped to the inside of the box, as well as the can of brake fluid.

Again, we have very few shipping problems like these, but when they do arrise, we typically send out replacement shipments, definitely if the parts are even slightly damaged. The total satisfaction of our customers is our number one goal.

-Wayne

I've placed nearly 10 orders with pelican parts in the past 3 months and I've only had one issues with a part mix up, but they resolved it very quickly. I highly recommend Pelican Parts.

http://money.cnn.com/2005/07/27/news/economy/unions_targets/index.htm
http://www.workplacefairness.org/superbowl/fedex.php

No, actually they are not Union, unless you were talking about the Pilots?


http://www.cnsnews.com/ViewNation.asp?Page=%5CNation%5Carchive%5C200601%5 CNAT20060126c.html

I found another good link for you to read about how FedEx is NOT UNION.

Do you blame them? The UAW has nearly destroyed Detroit, I doubt FedEx wants to deal with what GM, Ford and Chrysler are going through right now.

If I was FedEx I'd fight it tooth and nail as well.

That being said, I've never had a problem with Pelican, bought many P-Car parts from them in the past.

I live in a suburb of Detroit, the Union sucks. But back on subject...

I've had UPS and USPS damage a lot of stuff, UPS distroyed an LS1 block - after I had asked them if I needed to crate it. The guy said "No, it'll be handled by hand. The packaging it's currently in is fine." so it came back ruined, even though I had insurance UPS said up yours you should have crated it. I explained that I was informed that my packaging was fine. They said it need to be able to live through a 4ft drop why they hell would they drop something 4 feet?

Moral of the story, it's up to the packer to protect himself from the shipper. If you don't make it bulletproof you're wasting money with insurance.

UAW?- I was referring to UPS being members of the Teamsters. The last link compares two drivers, one a union member for UPS, the other a non-union driver for FedEx. Read a few of the posts and see for yourself which is better. It's not that FedEx employees are fighting being unionized, the corporate office doesn't want them to be unionized because it will cost them more money.

Do you blame them? The UAW has nearly destroyed Detroit, I doubt FedEx wants to deal with what GM, Ford and Chrysler are going through right now.

If I was FedEx I'd fight it tooth and nail as well.

That being said, I've never had a problem with Pelican, bought many P-Car parts from them in the past.

I think the American car industry destroyed Detroit.

I think the American car industry destroyed Detroit.

The Japanese are non-union and have a $2500+ per car cost advantage over Detroit. That's why the Accord and Camry are nicer, they cost about $1800 more per car to make.