I ordered a set of sparkplugs for my car at the end of july, and have yet to recieve them, and noone will respond to my emails or private messages starting a little over a week ago... WHERE ARE MY SPARKPLUGS? They have been paid for, and I have no product.

PLEASE RESPOND TO MY EMAILS/PMS!

-Pat

Once again this company keeps screwing with members here on this board. I wish all the members could see this company sucks! They have a history of not responding.

Did you try calling them? I called them and was able to speak to Craig.

From my experience with them, your best bet is to call them.

call them dude

I've ordered from them several times and never had any issues.

Something bad is going on there me thinks. I just bought some swaybar links from them off eBay, and almost two week no product and no response to email asking if it shipped. I know of them from here, and have bought from them before, but look at this eBay record lately:

Comment From Date / Time Item #
Positive feedback rating Supplier shipping problems; issued credit immediately; honest w/customers *****
Buyer stratospuller( 14Feedback score is 10 to 49) Sep-12-06 20:06 200020142269
Positive feedback rating Excellent-Item was as advertised and delivered in good condition, on time
Buyer pulaskiandy( 61Feedback score is 50 to 99) Sep-12-06 13:57 200016614844
Negative feedback rating THIS GUYS SAID THEY GAVE STUFF AND THEN TURN AROUND AND SAY THEY CANT GET IT !!!
Buyer szapacs123( 13Feedback score is 10 to 49) Sep-12-06 06:02 200020141325
Positive feedback rating Great Product.!! Excellent Seller. Item came in new condition
Buyer casper070( 32Feedback score is 10 to 49) Sep-11-06 19:56 200016615767
Positive feedback rating Just as described, thanks!
Buyer baloo97035( 113Feedback score is 100 to 499) Sep-11-06 17:55 200016787231
Positive feedback rating good company, will do business again, excellent help
Buyer itchywolf( 3 ) Sep-11-06 15:36 200020152997
Neutral feedback rating Item not in stock anymore, very quick refund, good customer service by phone
Buyer prophecymiller( 3 ) Sep-11-06 14:10 200016785893
Negative feedback rating Listed with no stock. Now waiting refund. Claim thru PayPal. Don't use this guy
Buyer major-jakes( 0 ) Sep-11-06 13:43 200020142076
Negative feedback rating NEVER recived my items,NO EMAILS!! DO NOT DO BUISNESS With this RIP OFF!!!
Buyer pdjake86( 9 ) Sep-11-06 13:11 200015331773
Positive feedback rating GOOD COMMUNICATION, QUICK DELIVERY, EXCELLENT EBAYER
Buyer artlee3( 348Feedback score is 100 to 499) Sep-11-06 09:10 200016617688
Neutral feedback rating Slow shipping,Absolutely no comunication,after I left many emails,Good product
Buyer dallasusa11( 70Feedback score is 50 to 99) Sep-09-06 13:43 200017050144
Negative feedback rating Although paid same day I bid, 13 days later no delivery or response to e-mails!
Buyer brooklyn-joe( 13Feedback score is 10 to 49) Sep-09-06 08:10 200020153006
Negative feedback rating item not in stock. lousy customer service, have long wait for refund :(
Buyer dasniner( 40Feedback score is 10 to 49) Sep-09-06 00:48 200018428716
Positive feedback rating Long shipping but hey the shocks arrived as promised so… umm… yeah …cool…
Buyer sighedways( 60Feedback score is 50 to 99) Sep-08-06 23:44 200018428973
Negative feedback rating is been over a month no item and no answer emails . stay away from this seller
Buyer tonyneonrt01( 55Feedback score is 50 to 99) Sep-08-06 22:40 200013688410
Neutral feedback rating over three weeks to arrive,never responded to multiple emails had to call 4 info
Buyer humanity1st( 25Feedback score is 10 to 49) Sep-08-06 20:42 200017050664
Neutral feedback rating Horrible customer service, never responded to even one of multiple emails!
Buyer 84transamcowl( 18Feedback score is 10 to 49) Sep-08-06 20:39 200015831823
Negative feedback rating would not recommend
Buyer huffster1201( 18Feedback score is 10 to 49) Sep-08-06 18:07 200012395548
Positive feedback rating I'm excited
Buyer jim_dangler( 91Feedback score is 50 to 99) Sep-08-06 17:09 200016617688
Negative feedback rating could not supply - should not have listed
Buyer souperkg( 2 ) Sep-08-06 14:40 200020142972
Neutral feedback rating Good price 3 weeks to receive, emails not responded to ,pleasant on phone though
Buyer kpuser1( 1 ) Sep-08-06 08:48 200016613690
Positive feedback rating good to do business with thanks
Buyer kfreetime45( 129Feedback score is 100 to 499) Sep-08-06 07:25 200018431980
Negative feedback rating Item never delivered; messages went unanswered. I issued a claim through payapl.
Buyer fishin9975( 12Feedback score is 10 to 49) Sep-07-06 19:13 200014501108
Neutral feedback rating I waited three weeks for a part that they didn't have....it was not their fault
Buyer theblkspdr21( 29Feedback score is 10 to 49) Sep-07-06 12:16 200013393027
Positive feedback rating Great seller, great parts, will do buisness with again!
Buyer pyscozs( 27Feedback score is 10 to 49) Sep-07-06 10:50 200012379479

DOn't ship, don't respond. I'll be calling them today and will report back.

I can already tell you what they're going to say. "Oh it'll ship today. I promise." That's the BS Craig's been feeding me for 3 weeks.

everytime I oreder something from them I usually have to call and ask if the order was shipped, they then ship the product only because I called.

I wouldn't used them anymore.

There is a similar sight that I have had 0 problems with. www.thepartsbin.com

Werd. Took 3 weeks to get my pads. That was my first and last time using them.

Took me almost 2 months to got my shocks in earlier this year.
The installation was delayed for ANOTHER 2 months because they didn't give me the right ones the first time...

Talked to them and they said their supplier didn't ship the sway links, and that they would be refunding my money thru PayPal. Well, week later nothing and now their phones ring with no answer...not even a recording.

Losers. Oh, well, its only $35. COuld be worse.

<TABLE id=HB_Mail_Container height="100%" cellSpacing=0 cellPadding=0 width="100%" border=0 UNSELECTABLE="on"><TBODY><TR height="100%" width="100%" UNSELECTABLE="on"><TD id=HB_Focus_Element vAlign=top width="100%" background="" height=250 UNSELECTABLE="off">I ordered a brake set from them last month for $325 Craig said it will arrive in 5 days, 2 weeks later he said that it was out of stock and that he will just credit it back to my credit card. After a week still no credit, talked to him again he daid he will do it right away. Another week passed by still no credit, I called today they dont even have recording. Craig if you read this please credit my money back. Thanks.
</TD></TR><TR UNSELECTABLE="on" hb_tag="1"><TD style="FONT-SIZE: 1pt" height=1 UNSELECTABLE="on">
</TD></TR></TBODY></TABLE>

At this point I just want to cancel my order. It's been just over a week and I have no package, can't track the package (if it has even been sent) and they are not answering phones/emails etc. Not impressed whatsoever with this vendor! :mad

It looks like the last time Craig or Jessica even logged onto the forums was back in August.

Edit: Are they even in business anymore??? Their website fails to pull up now and like jlaq mentioned there is no phone recording, it just rings.

[quote=jlag;7483443]<table id="HB_Mail_Container" height="100%" cellspacing="0" cellpadding="0" width="100%" border="0" unselectable="on"><tbody><tr height="100%" width="100%" unselectable="on"><td id="HB_Focus_Element" valign="top" width="100%" background="" height="250" unselectable="off">I ordered a brake set from them last month for $325 Craig said it will arrive in 5 days, 2 weeks later he said that it was out of stock and that he will just credit it back to my credit card. After a week still no credit, talked to him again he daid he will do it right away. Another week passed by still no credit, I called today they dont even have recording. Craig if you read this please credit my money back. Thanks.





Yep they got me for $350
and now their website is down and the phone numbers disconnected... they sent me the wrong parts.....i sent them back...ate shipping...and now it looks like its a total loss...
</td></tr><tr unselectable="on" hb_tag="1"><td style="font-size: 1pt;" height="1" unselectable="on">
</td></tr></tbody></table> F'n crooks..... i bet they made as many bunk orders as possible and then went out of business

Gott his from them regarding an eBay/PayPal purchase:

Dear Valued Customer,

We are aware that you have requested a refund for products not delivered, and we apologize for the delay in processing this refund in a timely and efficient manner. As you may be aware, Performance Parts Store is no longer in business, and we have been unable to process refunds in accordance with our legal direction.

However, we are aware that these funds are due to you and have gotten authorization to process these as soon as this week. Although your initial transaction was via Paypal, our bank is no longer able to process Paypal refunds. Our lawyer, Scott Scharf, LLP, will be processing these refunds through a designated checking account issued directly to you. The check will be made to the name given when you checked out, and will be made payable FROM Scott Scharf, I.O.L.T.A. Account. You can expect your refund within 10 business days.

Our phone number is still active, although we do not have staff answering the phones. The easiest way to communicate with the PPS staff is through this email account, so if you should have questions, please hit "respond" and make sure to INCLUDE this email within the body of your email. Additionally, please include your FULL NAME and TELEPHONE NUMBER. This email is checked at least once every 48 hours, so please be patient.

We apologize in advance for the problems this may have caused you. Please be assured that we intend to issue your refund. If you have already filed for a charge back, we will inform Paypal that a refund has been issued as soon as we receive confirmation from them. If the case has already been decided in your favor, then you will NOT be receiving an additional check from us; we will let Paypal know that the refund was authorized.

Sincerely,

Performance Parts Store

lol glad i got my shit, it was close...

Gott his from them regarding an eBay/PayPal purchase:

Dear Valued Customer,

We are aware that you have requested a refund for products not delivered, and we apologize for the delay in processing this refund in a timely and efficient manner. As you may be aware, Performance Parts Store is no longer in business, and we have been unable to process refunds in accordance with our legal direction.

However, we are aware that these funds are due to you and have gotten authorization to process these as soon as this week. Although your initial transaction was via Paypal, our bank is no longer able to process Paypal refunds. Our lawyer, Scott Scharf, LLP, will be processing these refunds through a designated checking account issued directly to you. The check will be made to the name given when you checked out, and will be made payable FROM Scott Scharf, I.O.L.T.A. Account. You can expect your refund within 10 business days.

Our phone number is still active, although we do not have staff answering the phones. The easiest way to communicate with the PPS staff is through this email account, so if you should have questions, please hit "respond" and make sure to INCLUDE this email within the body of your email. Additionally, please include your FULL NAME and TELEPHONE NUMBER. This email is checked at least once every 48 hours, so please be patient.

We apologize in advance for the problems this may have caused you. Please be assured that we intend to issue your refund. If you have already filed for a charge back, we will inform Paypal that a refund has been issued as soon as we receive confirmation from them. If the case has already been decided in your favor, then you will NOT be receiving an additional check from us; we will let Paypal know that the refund was authorized.

Sincerely,

Performance Parts Store


Hey hellrot can you please get me the email address that PPS is using to get refund info??
thanks

Hey hellrot can you please get me the email address that PPS is using to get refund info??
thanks

performancepartsstore@yahoo.com

Talked to them and they said their supplier didn't ship the sway links, and that they would be refunding my money thru PayPal. Well, week later nothing and now their phones ring with no answer...not even a recording.

Losers. Oh, well, its only $35. COuld be worse.

File a claim with PayPal.

File a claim with PayPal. Did, but in the interim they sent an email saying that thye were going OOB and that I would recieve a refund within a week (still waiting). Refeered all contacts to their lawyer...I posted the info.

Phew thank god I didn't order cuz their shipping for sparkplugs and oil filters were insanely expensive...something like 60 usd to ship to canada !?
Lucky me though

I found this thread googling PPS in an attempt to see what was up with an order I placed with PPS on the 9/8/06. I contacted PPS's attoney at what I believe is his law firm in order to receive an assurance that my order had been cancelled due to PPS's current bankruptcy status. I luckly wasn't charged for anything so I guess I placed my order late enough to escape the hassles of trying to get a refund. I doubt that anyone will be getting a refund in the time span that was promised by PPS's attorney unless their financial situation is not "that bad", the bankruptcy process just isn't that simple. I will update if I find out any other useful info.

Dan
Second year law student/fellow car enthusiast

I found this thread googling PPS in an attempt to see what was up with an order I placed with PPS on the 9/8/06. I contacted PPS's attoney at what I believe is his law firm in order to receive an assurance that my order had been cancelled due to PPS's current bankruptcy status. I luckly wasn't charged for anything so I guess I placed my order late enough to escape the hassles of trying to get a refund. I doubt that anyone will be getting a refund in the time span that was promised by PPS's attorney unless their financial situation is not "that bad", the bankruptcy process just isn't that simple. I will update if I find out any other useful info.

Dan
Second year law student/fellow car enthusiast Well, I got my refund. Only one day beond the week they said. :redspot

I found this thread googling PPS in an attempt to see what was up with an order I placed with PPS on the 9/8/06. I contacted PPS's attoney at what I believe is his law firm in order to receive an assurance that my order had been cancelled due to PPS's current bankruptcy status. I luckly wasn't charged for anything so I guess I placed my order late enough to escape the hassles of trying to get a refund. I doubt that anyone will be getting a refund in the time span that was promised by PPS's attorney unless their financial situation is not "that bad", the bankruptcy process just isn't that simple. I will update if I find out any other useful info.

Dan
Second year law student/fellow car enthusiast


Hey do you have contact info for their lawyer?? PPS still owes me $330.00

I may have his info but I got no reply from any of my emails. The problem is that I think he recently left his last firm. He is no longer listed as a partner or as an associate but his name still shows up on the title of the web page for the firm (the bar at the very top of the browser). A shady lawyer for a shady business I guess. I sent two very professional and legally correct emails with my credentials and got no response. I haven't pursued any further than that mainly because I was never charged. Calling might be more effective.

Here is the address email/web Nrps@nrpslaw.com

I will also search Lexus and Westlaw to see if any current info is available.

helrot325 getting a refund that quick is a very good sign that things are being handled efficiently and there is money there to be refunded. It does seem a little irresponsible that they have not contacted all those who did not receive product though. They obviously have a list.