The link below outlines the entire debacle. Needless to say, I feel that any vendor or business which attracks a purchasers to buy/order products, and irrevocably commit funds for payment of same on an item they are advertising, they should honor the price. Before posting here, I wanted to give Chris@understeer.com every opportunity to do the right thing. I have decided to receive my refund and go with another vendor here.

http://forums.bimmerforums.com/forum/showthread.php?p=7242778#post7242778

I've never had a negative experience dealing with Chris at understeer.com, always great service and speedy shipment of goods.

It was a simple price error on a special order part that's time consuming to repackage and ship. I offered to sell them at my wholesale price, he refused, end of story. And no, I don't get charged any credit card fees on the refund.

It was a simple price error on a special order part that's time consuming to repackage and ship. I offered to sell them at my wholesale price, he refused, end of story. And no, I don't get charged any credit card fees on the refund.

Why didn't you just take the $70 loss since you know it was an error in your part not the buyer. You would have kept a customer and avoid all this trouble. Was all this worth $70 to you?

As I said to Chris on the phone without wanting to engage further in an argument, this is simply bad business practice. He said the price was from a promotion a few months back (one which I had confirmed several times before ordering) and that he simply hadn't changed it. Sad thing is that another vendor here has a price match gaurantee which would have meant I would have gotten it for the price he showed on his site had I instead contacted them and asked them to match. Oh well, I hope this is a learning lesson for both of us.

Sorry to hear it went down like that, I've had nothing but good experiences with Chris.

I've bought from Chris numerous times and always had good experiences.

I had a bad experience with Chris too. I wrote a post about it too. Simply, he lost a customer over $60.

I had a bad experience with Chris too. I wrote a post about it too. Simply, he lost a customer over $60.

As I said to Chris on the phone without wanting to engage further in an argument, this is simply bad business practice. He said the price was from a promotion a few months back (one which I had confirmed several times before ordering) and that he simply hadn't changed it. Sad thing is that another vendor here has a price match gaurantee which would have meant I would have gotten it for the price he showed on his site had I instead contacted them and asked them to match. Oh well, I hope this is a learning lesson for both of us.
Do you guys run businesses? I would like to shop with you, since you must never make mistakes. :rolleyes
It was a simple price error on a special order part that's time consuming to repackage and ship. I offered to sell them at my wholesale price, he refused, end of story. And no, I don't get charged any credit card fees on the refund.
$hit happens, Chris. You have a happy customer here. :alright

Do you guys run businesses? I would like to shop with you, since you must never make mistakes. :rolleyes

$hit happens, Chris. You have a happy customer here. :alright

Its not about never making a mistake. But if you make a mistake you should take the loss since it is YOUR mistake.

To answer your question, yes I run a business and when I make a mistake or quote someone a fee less than what would be the norm, I honor it and chalk it up as a learning lesson. That's how I was raised. I have frankly never had a retailer or vendor ever say, "I know you presented an item I had listed as being price X for sale, you paid for it, and now I want X plus $70" and suggest it was wrong for me to expect to receive the price advertised. Just for the record, if it were a $5000 item which was clearly marked in error for $500, the error would be obvious to any buyer and unenforceable. When it's like it is here, it is enforceable since its' not clearly an error. Am I going to sue for enforcement? No-- but I could have. Under strict legal terms its about an offer to sell as advertised and acceptance of that offer by tendering the sales price which makes it a binding contract. Now in all due respect, I just as soon let this die and have my thread work its way away from the top of the heap without having to respond further.

For the record, I am happy for all of Chris' customers who have had positive transactions. Like any doctor who may have malpracticed, but does not do so all the time, Chris sounds like a vendor who generally comes through but did not in this instance. I was asked to post this experience and have. See ya.

always had positive exp. with Chris here too.


He made an error and refunded your money 100%.

No harm done.

Sorry this happened to you OP... I will always be a die hard Understeer fan. That's the beauty of this the BMW market, you can order from so many places. Good luck.