Steph328
02-28-2006, 03:36 PM
Temp to Hire...
Basic Job Description...
Service Desk Agent receives inbound phone calls and e-mails from customers. The Service Desk Agent provides technical assistance in resolving the customer's computer or network problem. The problem is documented into an Incident tracking ticket and either closed or assigned/dispatched to level-2 support by the Service Desk Agent. For new services, the Service Desk Agent will open a Request ticket and assign to the level-2 team for completion.
Requires a minimum of one-year recent experience in a Service Desk/Technical Support role.
In Plano, $12-13/hr, benefits once it goes perm (roughly 3 months temp then company hires you on perm)
PM or email to stephanie.strong@accountingprincipals.com if you're interested/have questions. Email is the best way to reach me during business hours :)
Basic Job Description...
Service Desk Agent receives inbound phone calls and e-mails from customers. The Service Desk Agent provides technical assistance in resolving the customer's computer or network problem. The problem is documented into an Incident tracking ticket and either closed or assigned/dispatched to level-2 support by the Service Desk Agent. For new services, the Service Desk Agent will open a Request ticket and assign to the level-2 team for completion.
Requires a minimum of one-year recent experience in a Service Desk/Technical Support role.
In Plano, $12-13/hr, benefits once it goes perm (roughly 3 months temp then company hires you on perm)
PM or email to stephanie.strong@accountingprincipals.com if you're interested/have questions. Email is the best way to reach me during business hours :)