Hi,
I am posting in hopes of informing future Umnitza customers of customer service neglect and abuse, as well as poor professionalism. I have kindly provided Umnitza every opportunity to rectify this situation as a customer. However, no resolve has been reached thus far and may never happen after 7months.
Rather than write a summary of this entire transaction, I would prefer to post the PM's and e-mail’s that Umnizta and myself have exchanged (Umnitza I have warned you). I have conducted myself (customer) professionally and courteously through all of this non-sense. Also let me know if anyone believes that I have been unreasonable by any standard as a customer.

Lights purchased:


http://bimmerforums.com/forum/showthread.php?t=385203

Post the PM's and emails.

i bet this thread will get locked/towed, just like all the others

subscribed..

OT thread gone.

i bet this thread will get locked/towed, just like all the others
Probably because umnitza basically buys this board.

This is the last email between Umnitza and I. As you can see they/ he failed to answer questions or admit fault. My statements are followed by the response I received.

Umnitza,

The claim was denied because YOU guys failed to provide adequate info to back up your story.
[üm•nitza] Sorry, we refaxed all the necessary information as requested by FedEx.

This would have never happened if YOU didn't send me the wrong product in the first place. Fedex said you received the package correct?
[üm•nitza] They claim that we did. We did not.

You claim you did not, I need proof that you did not receive it. You have not provided me with anything!
[üm•nitza] The proof is that it was signed by a different person and our driver was docked his pay. Unfortunately, that driver is no longer in the route with us.

You can start by doing what YOU said you guys would do!
[üm•nitza] Which is sending you the proper documentation for lights that we should have received and never did.

I'm absolutely disgusted with your company. In all my years in this industry I have never dealt with anyone as lazy and irresponsible with their customers as Umnitza.
[üm•nitza] That's just wrong. Your statement is disrespectful. We never received product from you. That's all it is. We have done everything we can. IF you NEED us to do anything else, you have to ask. Until you ask, we have to assume you are finished with the claim and/or it was successful or declined.



Best regards,

Barrett Phillips

dang..

F'ed up man.

Hi,
I am posting in hopes of informing future Umnitza customers of customer service neglect and abuse, as well as poor professionalism. I have kindly provided Umnitza every opportunity to rectify this situation as a customer. However, no resolve has been reached thus far and may never happen after 7months.
Rather than write a summary of this entire transaction, I would prefer to post the PM's and e-mail’s that Umnizta and myself have exchanged (Umnitza I have warned you). I have conducted myself (customer) professionally and courteously through all of this non-sense. Also let me know if anyone believes that I have been unreasonable by any standard as a customer.

Lights purchased:


http://bimmerforums.com/forum/showthread.php?t=385203


that sux - seems like you could bring legal action against them for failure to send correct product. whatever they sent u is a gift if it was not legaly in the contract formed when they made an offer, you accepted, and there was consideration (money) - lawsuit in small claims court.

You did your part, Its in the Fed-Ex system, as recieved. There is no way of controlling what happens on the other end. Umnitza should just take the hit.

Umnitza is a very crappy company, if you can call it a company.
He sent me a headlight along with AE's with a burnt ballast, and when I emailed him he said it happens sometimes and he would send me a replacement ballast once I sent him the burnt one, 3 weeks later after he RECEIVED the ballast he sent me a new one.
Poor customer service indeed. He fails to check if his products are even working before he sends them out.
I'm sorry to hear this, I hope you get it settled legally and put him in his place.

from everything i have read and all their product i have seen, they suck balls and belong on clubrsx or clubsi.

they have a nice monopoly on the market and i guess they think they can get away with anything

their customer service suck,i dont want to post my story but it was bad experience:mad

umnitza should take the hit? if he insured his package then fedex should take the hit, they were paid to deliver the package and did not, how exactly is that umnitza's fault? and BTW just so its clear it was a return from the customer to umnitza.You did your part, Its in the Fed-Ex system, as recieved. There is no way of controlling what happens on the other end. Umnitza should just take the hit.

Oh pass the blame off to Fed-Ex :rolleyes If Umnitza was a good company they would make sure there packages and the products in them were working properly and packed to insure no problems.

you have got to be kidding me,
the customer shipped it back to umnitza, it never got there.
it says FEDEX on the truck, it said FEDEX on the front of the building he (the customer) dropped it (the box) off to be shipped back to umnitza, yet umnitza is at fault? fedex was paid to provide a service ie: ship the lights, it (the box) never made it, as in lost, stolen or whatever while in the custody of FEDEX yet you want to blame someone other then fedex?:rolleyes Oh pass the blame off to Fed-Ex :rolleyes If Umnitza was a good company they would make sure there packages and the products in them were working properly and packed to insure no problems.

It was signed for, at Umnitza. FedEx did its job.

do you have a tracking number? i'd love to see it.It was signed for, at Umnitza. FedEx did its job.

you have got to be kidding me,
the customer shipped it back to umnitza, it never got there.
it says FEDEX on the truck, it said FEDEX on the front of the building he (the customer) dropped it (the box) off to be shipped back to umnitza, yet umnitza is at fault? fedex was paid to provide a service ie: ship the lights, it (the box) never made it, as in lost, stolen or whatever while in the custody of FEDEX yet you want to blame someone other then fedex?:rolleyes

I'm sorry; you are not 100% correct in your assumption. Fedex and I, both are under the impression that Umnitza did receive the package and the tracking reflects this. Now, the burden of proof lies with Umnitza providing me with a written statement from the driver of what happened or what didn’t and why. This has not happened yet. I have asked multiple times and never received anything to send into Fedex to help support the claim.

EDIT: tracking# 045762821160396

am i?
i think you got this backwards, the burden of proof lies with fedex and you to prove the box was indeed delivered, they also have to provide a signature and the name of the person who received it, i ship enough every day to know as much.
you and fedex are under the impression? what does that mean? was it delivered? do you have signature proof? impressions dont count for much.....if you dont any type of proof the answer as to who's at fault is pretty obvious, dont you think?

btw pm me the tracking number, i'll be glad to look at it and post my impression while keeping your info private. I'm sorry; you are not 100% correct in your assumption. Fedex and I, both are under the impression that Umnitza did receive the package and the tracking reflects this. Now, the burden of proof lies with Umnitza providing me with a written statement from the driver of what happened or what didn’t and why. This has not happened yet. I have asked multiple times and never received anything to send into Fedex to help support the claim.

am i?
i think you got this backwards, the burden of proof lies with fedex and you to prove the box was indeed delivered, they also have to provide a signature and the name of the person who received it, i ship enough every day to know as much.
you and fedex are under the impression? what does that mean? was it delivered? do you have signature proof? impressions dont count for much.....if you dont any type of proof the answer as to who's at fault is pretty obvious, dont you think?

btw pm me the tracking number, i'll be glad to look at it and post my impression while keeping your info private.
ill be adding you to companies not to buy from.

the customer still ahs not gotten the product he paid for. he wasnt returning an item he ordered. he is returning because of a fuck up by the company. and sometimes a company has to eat some cost to remain a reputable company.

but it is already a proven fct that umnitza doesnt give a flying monkey banana about its rep. so i am not surprised they are taking ZERO action

Ok from what I've read about umnitza I'm never buying shit from them. One nightmarish transaction every once and a while I would understand, but the nightmare threads grow on fucking trees. I'm sorry habbie, but you're dead wrong. Even if the whole fucking thing was Fed Ex's fault (which it's clearly not) a good company would replace the missing product and call it a day. For example, let me illustrate it for you:

I recently purchased a part from a company famous for E30 twin cam swap material. I provided the correct address but failed to leave the correct unit number for my townhouse. UPS fucked up when I provided the correct unit number after the product had shipped and almost ended up sending it back to the shipper. The company I bought from was prepared to send out a second part to me to correct errors made by myself and UPS. Just to make me happy. That is good customer service. I know for a fact exactly what umnitza's unit cost is for every product they sell. The hit they would take for replacing one part as the result of a mishap would scarcely effect their profit margins. We're talking a tenth of a percent if that. Quite frankly I'd rather glue steaks to my body and swim in a vat of sharks than buy something from umnitza after the rediculously massive amounts of negative feedback I've seen about them.

copy and paste of tracking info back to umnitza:

Tracking number
045762821160396
Signed for by
LBROWN
Ship date
Oct 28, 2005
Delivery date
Nov 2, 2005 2:36 PM


Destination
Pleasanton, CA
Service type
Ground-Direct Signature Required-Domestic
Pieces
1
Weight
18.9 lbs.



Status
Delivered


Date/Time

Activity

Location

Details

Nov 2, 2005 2:36 PM

Delivered

Pleasanton, CA



6:38 AM

On FedEx vehicle for delivery

SAN LEANDRO, CA



Nov 1, 2005 3:16 PM

Arrived at FedEx location

SACRAMENTO, CA



Oct 29, 2005 8:27 AM

Departed FedEx location

SHAWNEE, KS



Oct 28, 2005 8:17 PM

Arrived at FedEx location

SHAWNEE, KS



4:50 PM

Package data transmitted to FedEx





3:48 PM

Picked up

LENEXA, KS

Tendered at FedEx Kinko's location

ill be adding you to companies not to buy from. its your choice its your right.

the customer still ahs not gotten the product he paid for. he wasnt returning an item he ordered. he is returning because of a fuck up by the company. and sometimes a company has to eat some cost to remain a reputable company. talk is cheap, its always easy for the one with no vested intrest to come up with all the right solutions.... and tell others what to and not do.:rolleyes

but it is already a proven fct that umnitza doesnt give a flying monkey banana about its rep. so i am not surprised they are taking ZERO action
its always comforting to see all the mature and thoughtful replies some come up with when all they need is half truths and one sided comments to make up their minds as to something they have no clue of.

its your choice its your right.

talk is cheap, its always easy for the one with no vested intrest to come up with all the right solutions.... and tell others what to and not do.:rolleyes yea, no shit. its called arbitration. and if you keep this same attitude about customer service and youll know ALL about arbitration hearings...

its always comforting to see all the mature and thoughtful replies some come up with when all they need is half truths and one sided comments to make up their minds as to something they have no clue of.

i made up my mind about umnitza a long time ago. i am only posting what i see, and i see that they dont give a fuck about what people think. and you arent helping the cause either.

btw pm me the tracking number, i'll be glad to look at it and post my impression while keeping your info private.

Guys, while I appreciate your incite on the matter, using foul language and fueling personal attacks will only result in the locking of this thread. I would like to see Umnitza get the chance to respond and help find a resolution to the problem. Habbie, I would also like hear your impression with the info I have provided.

yea, no shit. its called arbitration. and if you keep this same attitude about customer service and youll know ALL about arbitration hearings...thank you for the pointers i'll be sure to give them the thoughts they rightfully deserve. my customer service skills and products speak for themselfs, thank you.


i made up my mind about umnitza a long time ago. i am only posting what i see, and i see that they dont give a fuck about what people think. and you arent helping the cause either.what you see? right, umnitza helps on average 2500+ customers a month, what you see is less then 0.05% if that. again your maturity level and insight are truely priceless.

Guys, while I appreciate your incite on the matter, using foul language and fueling personal attacks will only result in the locking of this thread. I would like to see Umnitza get the chance to respond and help find a resolution to the problem. Habbie, I would also like hear your impression with the info I have provided.

it certainly looks like you shipped it and it was accepted and signed for by someone named Brown, with that said, at the time it was shipped i was still an active part of umnitza and i can tell you for a fact that no one with that name worked there, does it mean a whole lot? nope.

fedex just like most of us does make mistakes and i found out the hard way on more then one occasions that they are pretty efficient at covering up when they screw up, from that point on i only ship "direct signature required" (so the name on the label and sig must match or else they have to pay incase of a problem) and when customers have to return some thing i ask them to ship using my name rather then my company's name.

the excuse they always give is "we have to clear it with the driver" if you think about it its pretty absurd to expect a driver to remember one box on one specific day many months later, never made any sense to me... with that being said i have seen 2 drivers get fired for "delivering" a package and getting "signatures" for reasons only they know.:rolleyes

i don't know what happened in your case and i just like you would like to hear what umnitza has to say about this, here in the open, also i, in no way shape or form have made up my mind one way or another, but i have seen this happen first hand and would like to think that both you and the vendor are being totally honest and its a fedex screw up, if not someone will have to stand up and answer to all, simple as that.

if i can help in any shape or form feel free to pm or email me, no one wins, no one! when this type of stuff happens it makes us vendors as a whole look bad, it makes some members look just as bad if not worst and it reflects badly on the board.

i know Matt personally and consider him a good freind and a mentor, i have learned a lot from him over the past few months, umnitza deals with 2500+ customers a month and NO ONE tries harder then Matt to please or works harder and longer, almost to a fault, so forgive me when i take offense to some shallow and useless drivel some choose to post, we should all be lucky to have any where near his customer satisfaction index (of course mine's perfect but thats another story for another day:))
good luck and like i said i am here to lend a hand if you both need it or want it.

im not saying companies dont mess up. they all do. but they dont ever try to fix mess ups

im not saying companies dont mess up. they all do. im not either, we all do, none of us are nowhere near perfect, but we sure as hell try.
but they dont ever try to fix mess upshow would you know? i challenge you to point out one customer of umnitza who can say they ran off with his money, just one. there may be some unhappy disgruntled customers but for the most if not all parts they will tell you they worked it out with Matt and settled their diffrences to their satisfaction.
you shouldn't make up your mind based on this type of feedback alone, for every unhappy customer (which btw we all agree is one too many) thare are 100's if not more happy and thrilled loyal customers, i for one just like umnitza totaly depend on referals, i dont have a website and i sponser this forum exclusively so word to mouth and referals are crucial to my success/survival.

not taking any sides here but i've had good and bad experience with Matt but what really looks bad on Umnitza's part is the lack of participation in this thread.

Habbie, if you concider Matt your friend, you would seriously have urged him to respond to this thread because at the end of the day, it's his battle, not yours. it's nice to see someone stand up for their friend but it looks really bad to everyone when that person doesn't even make a peep weather it be standing up saying "we didn't get it" or just saying "sorry, we'll get this squared away asap".

i have IM'ed matt a few times on occasion last year about how to run a business in a more efficient manner and reduce any collateral damage made by short fused buyers. He needs to respond, that's all. i don't care if you have to call him Habbie or PM his this link or IM him this link or text him this link... he's the one in question.

with that said, i'm not going to say what bugged me about Umnitza but i do like what i got though i'm selling mine because i'm getting a set of hellas in soon.

Umnitza gave me great service! Quick and easy. :buttrock

Are you saying I'm personally never supposed to sleep and monitor everything?

This is all that I will say about this situation.

1) Customer received what he paid for.
2) Customer for whatever reason became dissatisfied with what he paid for. Ths was a special order product that the customer returned.
3) It was past the date where we could issue a return and it doesn't matter as the onus is on the customer to return the product expediently.
4) Customer followed the proper rules - insuring the package, requesting a signature, following up.
5) THE CUSTOMER IS NOT AT FAULT HERE, FEDEX IS
6) Fedex claims that someone named "BROWN" at my company signed for it. We have never had a Brown working for us. They also couldn't produce the receipt that showed that it was delivered to us. YES UMNITZA NEEDED TO TAKE POSSESSION OF THE PRODUCT TO RETURN THE MONEY.
7) This isn't a $100 item, it's a $1000 item.
8) Our neighbor next door is frequently signing for UPS packages for us becuase the UPS driver is incompetent at reading labels, therefore it was assumed that he MAY have signed for it. He did not.
9) The FedEx driver could not produce any shred of proof that he ever delivered to Umnitza. Not once, Not Ever.
10) FedEx performed an investigation where we had to spend 2-3 hours of our time working with their field investigation team to discover the tracing of the package.
11) FedEx concluded (the field investigator) that the package was NEVER DELIVERED PROPERLY and thus charged back the driver. Now, if this was indeed properly delivered, why would the driver be charged back? Furthermore, if the driver was charged back, why hasn't the insurance company sent out the money to Mr. Philips for a NON-DELIVERED product?
12) The driver, within 3 weeks, was transferred out of this area and into another pickup area, and has been unavailable since then.
13) We have faxed documented proof of invoice of purchase to FedEx, not once, but twice in an effort to help Mr. Phillips receive his insurance claim. That is where our responsiblity concluded.

If Mr. Philips requires us to testify in court, sign an affidavit, or refax any documentation that he requires to complete his transaction with Fedex we will do so. Mr. Philips will receive our full cooperation, as he has to this point, in expediently processing his claim to the best of our ability. We did not originate the shipment, and therefore, cannot file any claims as we are not the shipper.

QED.

im not saying companies dont mess up. they all do. but they dont ever try to fix mess ups
You sir are mistaken. There is never a mistake we do not try to expediently fix.
With the removal of an annoyance and major delay in our supply chain, we've worked very hard (as evidenced by the inclusion of such fine folks as Habbie into our organization) to improve every day (as evidenced by the growing rash of very very pleased customers.

I'm sorry; you are not 100% correct in your assumption. Fedex and I, both are under the impression that Umnitza did receive the package and the tracking reflects this. Now, the burden of proof lies with Umnitza providing me with a written statement from the driver of what happened or what didn’t and why. This has not happened yet. I have asked multiple times and never received anything to send into Fedex to help support the claim.

EDIT: tracking# 045762821160396
No sir, this is inaccurate. As has been evidenced by what we have frequently told you (and exactly what has been posted).

For those of you that are unhappy, as a continued effort to improve, each of you will receive a PM to help alleviate any issues you may have had or are having.

dude, relax, some do sleep on occasion, seriously. not taking any sides here but i've had good and bad experience with Matt but what really looks bad on Umnitza's part is the lack of participation in this thread.

Habbie, if you concider Matt your friend, you would seriously have urged him to respond to this thread because at the end of the day, it's his battle, not yours. it's nice to see someone stand up for their friend but it looks really bad to everyone when that person doesn't even make a peep weather it be standing up saying "we didn't get it" or just saying "sorry, we'll get this squared away asap".

i have IM'ed matt a few times on occasion last year about how to run a business in a more efficient manner and reduce any collateral damage made by short fused buyers. He needs to respond, that's all. i don't care if you have to call him Habbie or PM his this link or IM him this link or text him this link... he's the one in question.

with that said, i'm not going to say what bugged me about Umnitza but i do like what i got though i'm selling mine because i'm getting a set of hellas in soon.

dude, relax, some do sleep on occasion, seriously.
i know the man needs to sleep but the post was made 9 (or is it 10) pm WST.. midnight (well, almost 1 am) EST. i have notified matt of posts where someone had problems for him to fix right away. just saying... nothing wrong with getting some rest. not worked up here.
:)

lets rip him a new one for his sleeping habits, hes weak...:D
holly crap, what does it say about us?:confused i know the man needs to sleep but the post was made 9 (or is it 10) pm WST.. midnight (well, almost 1 am) EST. i have notified matt of posts where someone had problems for him to fix right away. just saying... nothing wrong with getting some rest. not worked up here.
:)

lets rip him a new one for his sleeping habits, hes weak...:D
holly crap, what does it say about us?:confused
chuck norris doesn't sleep.... :rofl


i think you took it in the wrong light habbie. i don't like how others here are rolling you in matt. if they have a problem with Matt, then it's between them and not you. they shouldn't say: "we'll, you just lost my business habbie because....."
you run your ship, matt runs his. it's nice you stood up for him but now everyone is connecting you to him and that's just not right. it's like i have beef with UUC and i take it out on others who sell his product and others. it's not right; focus on the right person who err'ed here and not everyone who defends them.

one more thing, those who HAVE done business with Umnitza and had a bad experience SHOULD post here... not by rumors or hearsay. it's like me saying Ted Kennedy is a lush.... well, wait.. that's true... ok bad example. :rofl it's like me saying RX7's are POS because they need a rebuild every 60K miles... it's what i head and not the truth (it's only an example). so do i have the right to say RX7's are POS? no.

as for me: my experience with Matt and Umntiza has been pleasant and things worked out well.

seems like if umnitza would have shipped the right product in the first place... we wouldn't be here, now, would we?


this is what your "loss margin" is for, matt. soak it up. make it right for the cutomer, and YOU deal with fedex.

seems like if umnitza would have shipped the right product in the first place... we wouldn't be here, now, would we?


this is what your "loss margin" is for, matt. soak it up. make it right for the cutomer, and YOU deal with fedex.

exactly!

Ok... starting now, we are going to try something new. If you do not have any information or are not directly involved in this thread or an issue regarding a vendor, you should not participate in the thread. This forum is created to help educate others and by having people who are not directly involved in a particular issue come in and start crapping up a thread does no real service to the community.

Ok... starting now, we are going to try something new. If you do not have any information or are not directly involved in this thread or an issue regarding a vendor, you should not participate in the thread. This forum is created to help educate others and by having people who are not directly involved in a particular issue come in and start crapping up a thread does no real service to the community.
i think that could end up doing the opposite of your intentions... actually by stifening the freedom of information and education of our members.

unless it's personal attacks, i dont see why people that can help see the situation from a 3rd party position, or possibly prior customers that have been affected by poor business tactics/practices, can do anything BUT help the situation, and thus- the overall goal of bimmerforums...

which should be, to help protect and inform bmw drivers in north america.

right?

I think its a UPS conspiracy. They want Umnitza's business, so they had someone sign for the package at Umnitza, and force these problems on FedEx.

What can Mr. Brown do for you?

lets rip him a new one for his sleeping habits, hes weak...
holly crap, what does it say about us?

Do you own stock in Umnitza? You seem a bit one sided. Actaully I would say that both have some responsibility in resolving this.

Ok... starting now, we are going to try something new. If you do not have any information or are not directly involved in this thread or an issue regarding a vendor, you should not participate in the thread. This forum is created to help educate others and by having people who are not directly involved in a particular issue come in and start crapping up a thread does no real service to the community.

It would seem to me, then, if this is an educational effort for the rest of us, that the site management would not actually wish the populace to reach any particular conclusion.

I am actually ascribing some meaning to the fact that this particular vendor seems to have far more detractors than they have supporters.

It would seem to me, then, if this is an educational effort for the rest of us, that the site management would not actually wish the populace to reach any particular conclusion.

I am actually ascribing some meaning to the fact that this particular vendor seems to have far more detractors than they have supporters.
I think it only seems that way because of exactly what Kev is talking about. People jumping onto a thread and stating some strong opinion when they have no idea about the details of the situation. So you've got 10 people in effect complaining about one problem, which very well may not be Umnitza's fault at all. Pretty childish really.

make it right for the cutomer, and YOU deal with fedex.


Problem is, Umnitza CAN'T deal with FedEx 100% with this.


I'm having a similar problem now. FedEx lost a pair of sideskirts on Dec. 22nd. I paid $145 for them shipped.

FedEx informed me that either shipper or buyer can make the claim, BUT THE CHECK GOES TO THE SHIPPER!

My problem, which you will find out in detail soon, is that the shipper is being very irresponsible, not responding to emails/PM's in a timely fashion and made promises he has NOT KEPT!

I am at the mercy of the SHIPPER to get the claim/$$$, THEN reimburse me.

I've been informed by FedEx that a check was sent out to the seller over a week ago, yet I have not heard from the seller as he promised by this past Friday, even though he's visited the forums this weekend :mad .


I can totally understand the frustrations with FedEx. If FedEx has admitted fault, then a check should have been issued to the shipper by now. If not, then FedEx needs to be contacted to resolve this problem.

Is there a case ref# to the "field investigation"?

Good Luck, I know it's very frustrating. I have a feeling I'm just gonna lose my temper with my problem, blast my seller on the Forums and will most likely never see my money again for raising hell. :(

[QUOTE=umnitza]Are you saying I'm personally never supposed to sleep and monitor everything?

This is all that I will say about this situation.

1) Customer received what he paid for.
I ordered a set of Hella lights w/ hids, Autolevel and DDE's, which is not what I received from you. I will NOT argue about this, I have several emails and PM’s to prove the fact that I did not receive the correct item.

2) Customer for whatever reason became dissatisfied with what he paid for. This was a special order product that the customer returned.
Yes, I was not willing to pay 1k$ for a set of ZKWs with only DDEs. Which is exactly what I received after waiting 3 months for the Hellas, I believe anyone would be unsatisfied

3) It was past the date where we could issue a return and it doesn't matter as the burden is on the customer to return the product expediently.
I emailed you the day I received the lights (wrong ones = ZKW) and you told me that ZKW now makes the Hella lights. You also offered me a discount on the ZKWs and I refused 3 times, because they were not what I had ordered nor wanted in the first place. I also have the PM's and email to confirm my statements. Yes, in fact the onus (burden) has been on me since the day I made a purchase from you!

4) Customer followed the proper rules - insuring the package, requesting a signature, following up.
Yes, I returned the wrong product that you sent me WITHIN A WEEK of receiving them. I did my part as a customer and at my own loss of course.

5) THE CUSTOMER IS NOT AT FAULT HERE, FEDEX IS
You have said this many times but how am I going to prove it when you have never given me any documentation to support it? I have 2 PMs that you sent both with different stories as to what happened according to you.

6) Fedex claims that someone named "BROWN" at my company signed for it. We have never had a Brown working for us. They also couldn't produce the receipt that showed that it was delivered to us. YES UMNITZA NEEDED TO TAKE POSSESSION OF THE PRODUCT TO RETURN THE MONEY.
In one PM, you stated that you guys did in fact receive a package and that somehow it was not mine but was signed as my package by the driver.

7) This isn't a $100 item, it's a $1000 item.
This is true, but I never receive any merchandise that came to the said amount. In addition, I have never been treated as a $1000 customer, but rather as a $100 customer.

8) Our neighbor next door is frequently signing for UPS packages for us because the UPS driver is incompetent at reading labels, therefore it was assumed that he MAY have signed for it. He did not.
If you guys know the driver so well I don't know why he would ever let someone that didn't work for you sign for it.

9) The FedEx driver could not produce any shred of proof that he ever delivered to Umnitza. Not once, Not Ever.
Your job and promise to me: was to provide this information to help settle the claim, which has not happened. Than why was it signed for by LBROWN? That is documentation that it did arrive as far as Fedex is concerned. The tracking shows your address as the point of origin.

10) FedEx performed an investigation where we had to spend 2-3 hours of our time working with their field investigation team to discover the tracing of the package.
Lets not bring time concerns into the situation. I've wasted more than enough of my time dealing with you guys and with Fedex. Fedex has also been very helpful along the way I might add.

11) FedEx concluded (the field investigator) that the package was NEVER DELIVERED PROPERLY and thus charged back the driver. Now, if this was indeed properly delivered, why would the driver be charged back? Furthermore, if the driver was charged back, why hasn't the insurance company sent out the money to Mr. Philips for a NON-DELIVERED product?
You have told me this many times but have failed in providing proof of this. I asked you to send me some kind of proof of what you and the "Driver" have claimed. This has not happened in the past 2 months I have been waiting to receive it.

12) The driver, within 3 weeks, was transferred out of this area and into another pickup area, and has been unavailable since then.
That sounds very convenient for you but unfortunately doesn't help me 1500 miles away. What is the driver’s name? Even if I had that little small piece of info to work with it may help?

13) We have faxed documented proof of invoice of purchase to FedEx, not once, but twice in an effort to help Mr. Phillips receive his insurance claim. That is where our responsibility concluded.
Well that’s wonderful, but the insured amount is not under question, rather what happened to the package at Umnitza is. I am a customer that received the wrong item and sent it back as instructed; I would not be in this situation if you would have sent the correct item in the first place. This is my point, and you have the onus(burden) of making this right or just blowing me off as you have thus far. Everyone makes mistakes, but it’s how you correct that mistake that counts. You have not provided me with any information that helps me in anyway. The only thing you have ever sent or faxed to my knowledge is the receipt for the purchase of the lights. I don’t need that, I can log on to Paypal and download the transaction details myself. You claim, you will provide me with all of the documents that I need but this has not happened and that is all I need. I need proof of what you and the driver say, that is it

[QUOTE=umnitza]Are you saying I'm personally never supposed to sleep and monitor everything?

This is all that I will say about this situation.

1) Customer received what he paid for.
I ordered a set of Hella lights w/ hids, Autolevel and DDE's, which is not what I received from you. I will NOT argue about this, I have several emails and PM’s to prove the fact that I did not receive the correct item.

2) Customer for whatever reason became dissatisfied with what he paid for. This was a special order product that the customer returned.
Yes, I was not willing to pay 1k$ for a set of ZKWs with only DDEs. Which is exactly what I received after waiting 3 months for the Hellas, I believe anyone would be unsatisfied

3) It was past the date where we could issue a return and it doesn't matter as the burden is on the customer to return the product expediently.
I emailed you the day I received the lights (wrong ones = ZKW) and you told me that ZKW now makes the Hella lights. You also offered me a discount on the ZKWs and I refused 3 times, because they were not what I had ordered nor wanted in the first place. I also have the PM's and email to confirm my statements. Yes, in fact the onus (burden) has been on me since the day I made a purchase from you!

4) Customer followed the proper rules - insuring the package, requesting a signature, following up.
Yes, I returned the wrong product that you sent me WITHIN A WEEK of receiving them. I did my part as a customer and at my own loss of course.

5) THE CUSTOMER IS NOT AT FAULT HERE, FEDEX IS
You have said this many times but how am I going to prove it when you have never given me any documentation to support it? I have 2 PMs that you sent both with different stories as to what happened according to you.

6) Fedex claims that someone named "BROWN" at my company signed for it. We have never had a Brown working for us. They also couldn't produce the receipt that showed that it was delivered to us. YES UMNITZA NEEDED TO TAKE POSSESSION OF THE PRODUCT TO RETURN THE MONEY.
In one PM, you stated that you guys did in fact receive a package and that somehow it was not mine but was signed as my package by the driver.

7) This isn't a $100 item, it's a $1000 item.
This is true, but I never receive any merchandise that came to the said amount. In addition, I have never been treated as a $1000 customer, but rather as a $100 customer.

8) Our neighbor next door is frequently signing for UPS packages for us because the UPS driver is incompetent at reading labels, therefore it was assumed that he MAY have signed for it. He did not.
If you guys know the driver so well I don't know why he would ever let someone that didn't work for you sign for it.

9) The FedEx driver could not produce any shred of proof that he ever delivered to Umnitza. Not once, Not Ever.
Your job and promise to me: was to provide this information to help settle the claim, which has not happened. Than why was it signed for by LBROWN? That is documentation that it did arrive as far as Fedex is concerned. The tracking shows your address as the point of origin.

10) FedEx performed an investigation where we had to spend 2-3 hours of our time working with their field investigation team to discover the tracing of the package.
Lets not bring time concerns into the situation. I've wasted more than enough of my time dealing with you guys and with Fedex. Fedex has also been very helpful along the way I might add.

11) FedEx concluded (the field investigator) that the package was NEVER DELIVERED PROPERLY and thus charged back the driver. Now, if this was indeed properly delivered, why would the driver be charged back? Furthermore, if the driver was charged back, why hasn't the insurance company sent out the money to Mr. Philips for a NON-DELIVERED product?
You have told me this many times but have failed in providing proof of this. I asked you to send me some kind of proof of what you and the "Driver" have claimed. This has not happened in the past 2 months I have been waiting to receive it.

12) The driver, within 3 weeks, was transferred out of this area and into another pickup area, and has been unavailable since then.
That sounds very convenient for you but unfortunately doesn't help me 1500 miles away. What is the driver’s name? Even if I had that little small piece of info to work with it may help?

13) We have faxed documented proof of invoice of purchase to FedEx, not once, but twice in an effort to help Mr. Phillips receive his insurance claim. That is where our responsibility concluded.
Well that’s wonderful, but the insured amount is not under question, rather what happened to the package at Umnitza is. I am a customer that received the wrong item and sent it back as instructed; I would not be in this situation if you would have sent the correct item in the first place. This is my point, and you have the onus(burden) of making this right or just blowing me off as you have thus far. Everyone makes mistakes, but it’s how you correct that mistake that counts. You have not provided me with any information that helps me in anyway. The only thing you have ever sent or faxed to my knowledge is the receipt for the purchase of the lights. I don’t need that, I can log on to Paypal and download the transaction details myself. You claim, you will provide me with all of the documents that I need but this has not happened and that is all I need. I need proof of what you and the driver say, that is it
dude, i have to say it... this is seriously bad.


to try to tell you that ZKW makes hella's now? wtf? i cant go on... my consumer rights law classes are starting to get me all uppity with this.

wow:eek: juicy stuff.. subscribe....

that is a fact, zkw now makes most if not all e36 headlights for hella just like AE makes bosch, i know its a bit much for you to grasp all at once but try just the same.

this is exactly what Kev meant when he said stay out, your opinion and comment are of no value and add nothing since you have no first hand knowledge, NONE in regards to this matter.

the biggest moron can bash with the best of them, but thoughtful and meaningful comments are becoming increasingly scarce.
dude, i have to say it... this is seriously bad.


to try to tell you that ZKW makes hella's now? wtf? i cant go on... my consumer rights law classes are starting to get me all uppity with this.

that is a fact, zkw now makes most if not all e36 headlights for hella just like AE makes bosch, i know its a bit much for you to grasp all at once but try just the same.

this is exactly what Kev meant when he said stay out, your opinion and comment are of no value and add nothing since you have no first hand knowledge, NONE in regards to this matter.

the biggest moron can bash with the best of them, but thoughtful and meaningful comments are becoming increasingly scarce.
so, how about you reply to my other posts- rather than selective quoting.

[QUOTE=umnitza]
3) It was past the date where we could issue a return and it doesn't matter as the burden is on the customer to return the product expediently.
I emailed you the day I received the lights (wrong ones = ZKW) and you told me that ZKW now makes the Hella lights. You also offered me a discount on the ZKWs and I refused 3 times, because they were not what I had ordered nor wanted in the first place. I also have the PM's and email to confirm my statements. Yes, in fact the onus (burden) has been on me since the day I made a purchase from you!


ZKW Company profile: Founded 60 years ago, ZKW currently employs some 990 staff and produces spotlights and lamps for the automotive industry at its Wieselburg plant.
No mention of any association with Hella on their website.
http://www.zkw.at/englisch/web/default.htm

Hella:Since 1899 Hella has been setting milestones in lighting technology and electronics / electrical technology again and again. For a plus in active safety and driving comfort. Closeness to customers, research, and foundation development, as well as the global network strategy ensure this in the future as well. Worldwide.
Company history:
http://www.hella.com/produktion/HellaCOM/WebSite/Channels/Company/Hella_Worldwide/History/Long_History/Long_History.jsp
No mention of even an association with ZKW.

[QUOTE=Iding SIII]
ZKW Company profile: Founded 60 years ago, ZKW currently employs some 990 staff and produces spotlights and lamps for the automotive industry at its Wieselburg plant.
No mention of any association with Hella on their website.
http://www.zkw.at/englisch/web/default.htm

Hella:Since 1899 Hella has been setting milestones in lighting technology and electronics / electrical technology again and again. For a plus in active safety and driving comfort. Closeness to customers, research, and foundation development, as well as the global network strategy ensure this in the future as well. Worldwide.
Company history:
http://www.hella.com/produktion/HellaCOM/WebSite/Channels/Company/Hella_Worldwide/History/Long_History/Long_History.jsp
No mention of even an association with ZKW.
dont forget, it's hard for some people like habbie to back up their arguements with logic, reason, or fact.


i know its a bit much for you to grasp all at once but try just the same. ;)

when's the last time you ordered from zkw? hella? i deal and speak with then twice a month yet you somehow know more then me? [QUOTE=Iding SIII]
ZKW Company profile: Founded 60 years ago, ZKW currently employs some 990 staff and produces spotlights and lamps for the automotive industry at its Wieselburg plant.
No mention of any association with Hella on their website.

Hella:Since 1899 Hella has been setting milestones in lighting technology and electronics / electrical technology again and again. For a plus in active safety and driving comfort. Closeness to customers, research, and foundation development, as well as the global network strategy ensure this in the future as well. Worldwide.
Company history:
http://www.hella.com/produktion/HellaCOM/WebSite/Channels/Company/Hella_Worldwide/History/Long_History/Long_History.jsp
No mention of even an association with ZKW.

that is a fact, zkw now makes most if not all e36 headlights for hella just like AE makes bosch, i know its a bit much for you to grasp all at once but try just the same.


I searched both companies websites, and neither even mentions or shows an affiliation with the other, even though they show strategic partners.
Can you provide me with the links on their sites where your information is, please?

this is exactly what Kev meant when he said stay out, your opinion and comment are of no value and add nothing since you have no first hand knowledge, NONE in regards to this matter.

the biggest moron can bash with the best of them, but thoughtful and meaningful comments are becoming increasingly scarce.
Well, given the chance I think Matt will respond, and will probably do the right thing and the customer will walk away happy.
But for you to come on here making the claims you do, and to bash members and to incite arguments does nothing to help Umnitzas cause.
It's my belief that if you would not be so quick to jump onto these threads and create a shitstorm before Matt has a chance to respond, he might be in a position to respond more favorably. As it is, he is constantly having to come in behind you to 'clean up'.
Let him take care of his own problems without creating more for him.

well, as much as a sidebar as this is, and not pertinant to the thread- i'll call hella this week. they have offices in peachtree city, york, and plymouth. too late for today, but there's always tomorrow.

i have a few business licenses in the state- they'll speak to me, so i'll call and report back.

i much rather not. you add nothing to this or anything else for that matter, i just wanted to point out your utter and complete ignorance pertaining to this discussion.so, how about you reply to my other posts- rather than selective quoting.

i much rather not. you add nothing to this or anything else for that matter, i just wanted to point out your utter and complete ignorance pertaining to this discussion.
what i add, is a promotion of fair business practices and standing up for the little guy.


the BASIS for a site such as this.

i stand for the common man.

I searched both companies websites, and neither even mentions or shows an affiliation with the other, even though they show strategic partners.
Can you provide me with the links on their sites where your information is, please?
So you're saying that if it's not public information, therefore it doesn't exist? Nothing is supposed to be kept private anymore? Well, guess not.


Dear UMNITZA

The HELLA company informs us that all the available glass has the ZKW stamp on it.

We remain at yr disposition,
best regards
MXXXX TXXXX/LXXXXXX FXXXXX
TXXXXXXXXX Inc.

And:


dear MXXXXXX,
we refer to yr above e-mail of today concerning the HELLA headlights XXXXXXXXXX.

We very much regret the inconvenience you state, but pls believe us that, sincerely, our assertion about the joint-ventures between the European Automotive O.E. Producers is nothing , but the truth.

Anyway, once again, we would like to re-assert it and to inform you about the situation on the European market.

ZKW is manufacturing with its own moulds some kind of headlights and they sell them to a few European sole Agencies.

Many of these headlights and, above all, the very latest models (all the new ones) are produced by ZKW using moulds which are car manufacturer companies' ownership or the propriety of the mould is of other companies such as HELLA for example.

These headlights, manufactured with a mould, which is not of ZKW' propriety, cannot be sold to XXXXXXX or other customers.

ZKW DOES NOT SELL DIRECTLY TO THE AFTERMARKET.

In Europe this co-operation, that is a joint venture, does not make any trouble since it is well known and accepted by every customer.

More, neither we nor you can change this situation or the manufacturing agreements between the companies.

we feel sure having explained clearly and above all, honestly, the matter to you and we remain,
best regards
MXXXXX TXXXXX
Sales Managing Director

blow by blow
1) We have done everything in our power (faxing, refaxing, providing proof to FedEx of your situation).
2) We never received the product.
3) We are not responsible for something never received.
4) You were offered meaningful remedies, you chose to accept this.
5) Each time there was a delay of about 1 month between our contact, each time it was assumed you received all the necessary facts and documentation.
6) The fact that parts may have been left out at the time of shipment is simple to explain a) this was a special order and likely at the time we didn't have other HID parts in stock, so we went ahead and shipped what we had (surmising since it happened 7 months ago), AND b) you were at all times given choices that you made and were not made for you <-- the true definition of customer service.

Posting further doesn't/won't alleviate your situation. You chose to handle this sporadically, inconsistently, and furthermore blamed the wrong party.

Throughout this whole ordeal, I'm on YOUR side, but treating me like some two-bit hoodlum no longer entitles you to that consideration. You need to file a claim with FedEx and complete that process with FEDEX.

We in turn will handle this in the continued professional manner we have done by providing ANY and ALL documented proof required.

If Fedex denies your claim, that's not Umnitza denying your claim. That's FedEx.

So you're saying that if it's not public information, therefore it doesn't exist? Nothing is supposed to be kept private anymore? Well, guess not.



And:
I don't believe they can hide that type of information and do business in the US. There are laws against deceptive business practices.
A strategic partnership like this would also be made public to the stockholder membership, as it would affect not only the bottomline of the business, but also stock price.
There is nowhere I have looked, either on their business sites, nor on any financial site, that supports Habbies outrageous claim that one of these competitors has given away part of their business to the other.

EDIT: How about giving us the company contact so it can be verified. As far as we can tell, the XXXX'd out name is just a middle-man or vendor trying to make a buck anyway they can.
I would really like to know why the financials haven't picked up any of this.

Finally, as to the driver, if you have been in contact with Fedex, they can easily look up the driver's information for you. Since we are not the original shipper that is something that is available to you.

We in turn will ask our driver for the contact information of the previous driver.

I don't believe they can hide that type of information and do business in the US. There are laws against deceptive business practices.
A strategic partnership like this would also be made public to the stockholder membership, as it would affect not only the bottomline of the business, but also stock price.
There is nowhere I have looked, either on their business sites, nor on any financial site, that supports Habbies outrageous claim that one of these competitors has given away part of their business to the other.

EDIT: How about giving us the company contact so it can be verified. As far as we can tell, the XXXX'd out name is just a middle-man or vendor trying to make a buck anyway they can.
I would really like to know why the financials haven't picked up any of this.
I have a much better idea.
How about I give you my financial statements, bank records, all my vendor connections?

Better yet, want my credit card info? How about my bank account routing information? Want my ID as well?:confused

I don't believe they can hide that type of information and do business in the US. There are laws against deceptive business practices.
A strategic partnership like this would also be made public to the stockholder membership, as it would affect not only the bottomline of the business, but also stock price.
There is nowhere I have looked, either on their business sites, nor on any financial site, that supports Habbies outrageous claim that one of these competitors has given away part of their business to the other.

EDIT: How about giving us the company contact so it can be verified. As far as we can tell, the XXXX'd out name is just a middle-man or vendor trying to make a buck anyway they can.
I would really like to know why the financials haven't picked up any of this.
Playing Devil's advocate here... I don't think Hella or ZKW is a public company... so there won't be much available in the way of disclosures... doesn't make what habbie/umnitza are saying true, just saying...

yeah right...:rolleyes

so you are the bfc public defender? let me guess your "legal" area of expertise is umnitza bashing? do you only stand up for the common man when umnitza is involved?
all your "stand" will accomplish is having this thread locked and take away the only public platform this guy has, way to go.:thumbup:what i add, is a promotion of fair business practices and standing up for the little guy.


the BASIS for a site such as this.

i stand for the common man.

..this is exactly what Kev meant when he said stay out, your opinion and comment are of no value and add nothing since you have no first hand knowledge, NONE in regards to this matter.And you are still posting in this thread because you were involved with this transaction, right?

....i know its a bit much for you to grasp all at once but try just the same....

.....your opinion and comment are of no value and add nothing.....Yep - I can tell you used to work for umnitza. :laugh Someone should have told you guys a long time ago not to sh!t where you eat, but its funny to watch you cut off your nose to spite your face.

so you are the bfc public defender?What gives you the right to tell another member to not post in a thread? You paying money to be a Moderator too?

Sooo - in summary: lesson learned - don't buy from unmitza because if he doesn't have what you ordered, he'll ship you what he had at the time, then leave you to deal with the shipper after claiming 'he never received it'. Sweet! :buttrock

Idling, your project isn't going very well. First problems with VAC, now this.

Part of me feels sorry for you, the other part questions whether you're just hard to deal with :). Hope this gets resolved soon.


I also think it would have been smarter for Umnitza to just replace your lights rather then getting drawn into this shitstorm.

I also think it would have been smarter for Umnitza to just replace your lights rather then getting drawn into this shitstorm.
We offered over the phone. It was declined.

i have read through this post an am quite shocked.

i personally have been doing business with Umnitza for almost 2 years now. and i recomend all people i do installs for to buy their products from umnitza. i personally would NEVER recomend any of my customers to purchase their product from a company i would not trust and buy from myself. to this day i have NEVER had a bad experience with Umnitza and i have done close to 100 or even more installs using their product. if i ever did have a failed/broken item or incorrect item i had the replacement/corrected item within a week.

as for FedEx not delivering the package i fully believe its possible. the drivers wont get paid if they dont deliver the package by the promised date on the tracking #. it happened to me with FedEx about a year ago when i ordered a set of Zimmerman x-drilled/slotted rotors. the driver had no deliveries in my area for that day, but the next day he did so the driver FORGED my signature and when i checked the tracking info it showed up as package delivered when of course it was not. i had FedEx ask the driver to call me and he did. he gave me a story that it was delivered to the correct address the house on the corner. well i dont have a corner house so i went to my neighbors to see if they had it and ofcouse they didn't. the driver was docked his pay for the incident and later fired after it happened 2 other times to people on my street.

Matt is a very stand up guy and i fully trust him. i dont believe for a moment that he would try to "screw you over"

And you are still posting in this thread because you were involved with this transaction, right?yes i am, unlike you and all the other "concerned" parties the thread starter asked for my opinion and impressions, in turn i offered to help in any way i can, and you?:rolleyes
further more if you took the time to read he asked for all of you to back out so this does not get locked.


Yep - I can tell you used to work for umnitza. :laugh Someone should have told you guys a long time ago not to sh!t where you eat, but its funny to watch you cut off your nose to spite your face.atleast quote the right thing, i know it can be overwhelming at times.
now, in spite of your observations we still manage to struggle along and survive in business.
for every joker out there there are 100's who make this satisfying and worth while.

What gives you the right to tell another member to not post in a thread? You paying money to be a Moderator too?nothing does, unlike you and others i took the time to read what Kevlar had to say and followed his instruction, you should too at the risk of getting canned.
its always a good idea to listen to the owner/admin. of the board, some have to learn the hard way i suppose, disrespecting an admin is never a good idea.

Ok... starting now, we are going to try something new. If you do not have any information or are not directly involved in this thread or an issue regarding a vendor, you should not participate in the thread. This forum is created to help educate others and by having people who are not directly involved in a particular issue come in and start crapping up a thread does no real service to the community.

We offered over the phone. It was declined.
I have NEVER talked to you on the phone.

I would also appreciate it if you would respond to the comments I left for you in your first reply. I'm still asking for a simple piece of information from you and have been for the past 2 months now. I'm not here to lie or fabricate any stories for my own benefit. Matt, DO NOT call me sporadic or inconsistent, I have supporting evidence for everything I have said and will provide it to anyone who thinks I'm being dishonest about any part of this transaction.
http://i25.photobucket.com/albums/c70/idings3/Fedex.jpg

Barrett, for the last time.
You sent that to us already. Why would they dock the driver his pay? Please explain that one?

If the driver is docked his pay, it's an admission on Fedex's part that they did not deliver.
PERIOD.

The fact that you received some quasi-formal letter covering their tail, is completely irrelevant. Please do your part to call them and ask for the driver's name. Furthermore, it's an outright lie that we told them it was our signature, it was NOT on that package. It was someone named LBrown. As has been told to you several times now, we received many other packages that have probably confused FedEx with what was and was not delivered.

We'll do the same, and we will get proof that his pay was docked, then you will owe us a public apology.

I have NEVER talked to you on the phone.

I would also appreciate it if you would respond to the comments I left for you in your first reply. I'm still asking for a simple piece of information from you and have been for the past 2 months now. I'm not here to lie or fabricate any stories for my own benefit. Matt, DO NOT call me sporadic or inconsistent, I have supporting evidence for everything I have said and will provide it to anyone who thinks I'm being dishonest about any part of this transaction.
well... now that just says it right there.

Barrett, for the last time.
You sent that to us already. Why would they dock the driver his pay? Please explain that one?

If the driver is docked his pay, it's an admission on Fedex's part that they did not deliver.
PERIOD.

The fact that you received some quasi-formal letter covering their tail, is completely irrelevant. Please do your part to call them and ask for the driver's name. Furthermore, it's an outright lie that we told them it was our signature, it was NOT on that package. It was someone named LBrown. As has been told to you several times now, we received many other packages that have probably confused FedEx with what was and was not delivered.

We'll do the same, and we will get proof that his pay was docked, then you will owe us a public apology.
you can't dock a delivery person's pay. they're paid on an hourly basis, not a contractual completion of an assignment basis.

fedex doesn't operate like a chop shop.

Barrett, for the last time.
You sent that to us already. Why would they dock the driver his pay? Please explain that one?

If the driver is docked his pay, it's an admission on Fedex's part that they did not deliver.
PERIOD.

The fact that you received some quasi-formal letter covering their tail, is completely irrelevant. Please do your part to call them and ask for the driver's name. Furthermore, it's an outright lie that we told them it was our signature, it was NOT on that package. It was someone named LBrown. As has been told to you several times now, we received many other packages that have probably confused FedEx with what was and was not delivered.

We'll do the same, and we will get proof that his pay was docked, then you will owe us a public apology.
you can't dock a delivery person's pay. they're paid on an hourly basis, not a contractual completion of an assignment basis.

fedex doesn't operate like a chop shop.

So if fedex dock their driver pay(like you say) and Barrett has a letter from Fedex stating your company verified and recieve the product. And Fedex close the case, what can Barrett do in this matter? So what you are saying is for Barrett, to sue the driver? Is that possible?

I just want to know in case it happens to me.

you can't dock a delivery person's pay. they're paid on an hourly basis, not a contractual completion of an assignment basis.

fedex doesn't operate like a chop shop.
You are continuing to show your lack of knowledge.

FedEx Drivers for Ground are all independent contractors. They get paid by the amount of packages they deliver AND pick up. You have them confused with FedEx Express drivers <-- a different company with the same name.

FedEx Ground drivers "BUY" their routes according to what FedEx GROUND the corporation gives them in any particular area.

Often times, these drivers only jobs are these routes and they are also forced to buy their own trucks.

EDIT: SINCE WE ALL TRUST CNN :rolleyes:
http://money.cnn.com/2006/02/02/news/companies/fedex.reut/

EDIT2: More information from FedEx itself
http://www.fedex.com/us/careers/indp/lh/opportunity.html?link=4

again the level of ignorance displayed is staggering, fedex drivers and all other employees are non union, as part of their employment they are directly responsible for the packages they deliver/not, my driver told me that he is considered an independent contractors. now lets have the brain trust post links, make calls ect., ect.
standing up for the common man is a full time job leaving very little time for inteligent and factual comments.

again the level of ignorance displayed is staggering, fedex drivers and all other employees are non union, as part of their employment they are directly responsible for the packages they deliver/not, my driver told me that he is considered an independent contractors. now lets have the brain trust post links, make calls ect., ect.
standing up for the common man is a full time job leaving very little time for inteligent and factual comments.
habbie... you realize that vendors are also expected to abide by the rules regarding personal attacks.

i've seen vendors in TO before...


so unless YOU have something civil and constructive to add, shove off.



this thread is an obvious cry for help from the members of this board, for another member who has been wronged.

how's it feel to have the shoe on the other foot? feeling a bit over matched? i tend to have that effect on some people.

dont tell me what to do, look in the mirror, you brought this on yourself by posting nonsense, do yourself a favor and stop making a fool of yourself leave with the ounce of dignity you may have left.habbie... you realize that vendors are also expected to abide by the rules regarding personal attacks.

i've seen vendors in TO before...


so unless YOU have something civil and constructive to add, shove off.



this thread is an obvious cry for help from the members of this board, for another member who has been wronged.

how's it feel to have the shoe on the other foot? feeling a bit over matched? i tend to have that effect on some people.

dont tell me what to do, look in the mirror, you brought this on yourself by posting nonsense, do yourself a favor and stop making a fool of yourself leave with the ounce of dignity you may have left.
believe me, i by no way feel over matched.

and i believe i will continue to post, within the rules, as i please.