View Full Version : Autoscope SUCKED for my first visit......!!!!


RoadsterMike
02-22-2006, 11:31 PM
I went up there today (first time visit) to order some parts that I very well may have ordered on line but I thought I would keep the spending habits in the local economy. I was told by this friendly but unknowledgeable chap that they were too busy in the back and that they could not be disturbed. Then he asked me to leave my name so someone could call me tomorrow.

Now here's my arrogant answer: I am a 39 yr old dude, well dressed and sporting the Platinum Amex with no credit limit and ready to blow some cash and the "front boy" (think he was a geisha in a previous life) dismisses the super clean car, my travel time to their shop and that fact that they missed at least $1500 in sales and had they matched the Dinan discount it may have been upwards of $6000.00.

Too bad for you busy boys at Autoscope!

My two little companies have been referral only for 15 years and it goes to show you that the guy who asks for and appreciates the work gets the work.

WON"T EVER GO THERE AGAIN !!!

:nono :nono

SecretAznSauce
02-22-2006, 11:34 PM
if you are looking for stock parts. LMK. makes you happy, makes me happy, keeps the local economy robust.

I know what you mean by referrals, I get a lot of them. I've actually sold 1 guy 5 cars within last 3 years. and he's sent me 3 other customers

Iron Chef
02-22-2006, 11:47 PM
I would understand them acting like that if you called or something but when you physically go there, they shouldn't dismiss a customer like that. I've been there before and it was a good experience. Sorry to hear your's wasn't.

hinzm3
02-23-2006, 12:24 AM
Eh, Nerces (sp) doesnt really need your money he has enough :)

EXtech
02-23-2006, 01:31 AM
I have had numerous customers of mine say the exact same thing almost verbatim and I've personally experienced it... :mad and this kind of disrespectful customer service is just one of the reasons I opened my own shop, next to the fact that I absolutely love what I do and have for nearly 14 years.

I would be more than glad to earn your business. You are more than welcome to stop by and chat up a storm with me, order parts or just hang out. My new building is about a week away from completion (921 J Place, Suite 200 - in east Plano) but if you want to come by our soon to be old shop, give me a call at 469-767-3309 and I'll give you directions.

RoadsterMike
02-23-2006, 01:38 AM
Great for you guys and thanks for the invite, I will take you up on it.

balis///M
02-23-2006, 02:16 AM
I have had numerous customers of mine say the exact same thing almost verbatim and I've personally experienced it... :mad and this kind of disrespectful customer service is just one of the reasons I opened my own shop, next to the fact that I absolutely love what I do and have for nearly 14 years.

I would be more than glad to earn your business. You are more than welcome to stop by and chat up a storm with me, order parts or just hang out. My new building is about a week away from completion (921 J Place, Suite 200 - in east Plano) but if you want to come by our soon to be old shop, give me a call at 469-767-3309 and I'll give you directions.

Hey man,
I had a gentleman approach me with a black M3 last night, he gave me one of your business cards...African American guy(nice dude). Im gonna come see your shop sometime beginning of next week. Ive been looking for a shop I can trust that wont break the bank. see you soon!

bcausseaux
02-23-2006, 02:22 AM
Hey I live in Plano and have had the coupe for about a year. I have been looking for a great (plenty of good shops out there) independent shope for the car. I will come see you guys next month after you get settled in :)

Teaguer
02-23-2006, 10:44 AM
and the "front boy" (think he was a geisha in a previous life) dismisses the super clean car



Is Franklin working up there again ??? :D

EXtech
02-23-2006, 10:59 AM
balis///M: That sounds like Rob and you're right, he is a really nice guy. Call me before you head over, the directions/address on our website is for our new place which may/may not be quite ready when you head over. I will give you directions to the location we're at now.

becausseaux: You're welcome to come check the place out anytime. I'll post a thread when the new place is done and the same for you, if you want to come by sooner then let me know.

Thanks guys! See you soon!

MCM97
02-23-2006, 11:07 AM
EXtech - pimp yourself real quick. What kinds of things will your shop be doing and what kinds of product lines will you carry? mostly the stuff in your sig?

ParadigmGuy
02-23-2006, 11:30 AM
I have had numerous customers of mine say the exact same thing almost verbatim and I've personally experienced it... :mad and this kind of disrespectful customer service is just one of the reasons I opened my own shop, next to the fact that I absolutely love what I do and have for nearly 14 years.

I would be more than glad to earn your business. You are more than welcome to stop by and chat up a storm with me, order parts or just hang out. My new building is about a week away from completion (921 J Place, Suite 200 - in east Plano) but if you want to come by our soon to be old shop, give me a call at 469-767-3309 and I'll give you directions.
I'll hit you up for some ZEX when I get back. I like purple and need nitrous.

weaksauce
02-23-2006, 11:33 AM
Why don't we have a meet at your new shop when you get fired up? We could have a beer drinking/BBQ lunch type thing.

Bimmerista
02-23-2006, 11:35 AM
Thanks guys! See you soon!


I would really think it'd be awesome if you did an 'open house' kind of thing for your business. I know the RUF Centre in Carrollton has done this several times to bring in new customers & it has worked them wonders.

EXtech
02-23-2006, 11:36 AM
All major and minor repairs, all maintenance and everything performance (engines, superchargers, suspension, software, exhaust, turbos, nitrous, clutches, brakes etc). We are working on our own line of products from superchargers to turbos, shifters and more. This will be some time out as the design and engineering take forever. One thing that I am very excited about is that we are working on our own tuning software. This will give me the ability to fully tune all ECU/DME's for various levels of performance, unfortunately there is no eta yet, possibly towards Sept. or Oct. We don't do alignments in house, but I have a guy a few doors down that does all of my alignments for me. I have the best body shop in Dallas/Ft Worth I send my customers to and also have a tint guy. So basically, anything that you need we can do.. and right.
I carry.. UUC Motorwerks, Active Autowerks, Schrick, Eisenmann, BB Exhaust, SPEC Clutches, Brembo, AC Schnitzer, Technik Engineering, VF Engineering, Toyo, Bilstein, Sachs, NOS, Nitrous Express, ZEX, KW Suspension, B&G Suspension, KYB, Tokico, Eibach, H&R.. I'm sure I'm missing a few but the bottom line is that if I'm not currently set up with a particular manufacturer that you want, I will make it happen. Of course we carry everything OEM.

I hope this answers your questions... now it's time to go wrench :buttrock

EXtech
02-23-2006, 11:44 AM
I'll hit you up for some ZEX when I get back. I like purple and need nitrous.

ahhahaha


Funny things about the meet idea. We're planning the details right now on a big ole shin dig towards the end of April/beginning of May (weather will be much better and it also gives us time to get up and running). I've got a really good rock band coming out from Louisiana, we'll have food <BYOB>, prizes, a big oil change day (30% off) and I'm considering having an actual car show with trophies. There are a couple other "finer" details I'm working on right now but can't spill the beans just yet. Everyone will be welcome to come out.

weaksauce
02-23-2006, 11:47 AM
I would really think it'd be awesome if you did an 'open house' kind of thing for your business. I know the RUF Centre in Carrollton has done this several times to bring in new customers & it has worked them wonders.
see the post above yours....
If you need a guinny pig for your tuning, let me know. I have a unique tuning "opportunity" for you.

Patrón
02-23-2006, 11:55 AM
Did they ever call you back? I would call and ask to speak to the owner and tell him exactly what happened after telling him/her what parts/service you wanted to purchase. Tell him you are taking your business elsewhere.

RoadsterMike
02-23-2006, 12:02 PM
Did they ever call you back? I would call and ask to speak to the owner and tell him exactly what happened after telling him/her what parts/service you wanted to purchase. Tell him you are taking your business elsewhere.


No I have not received the magic callback this morning. I think I will print this thread and throw it in the mail to them. That should drive the point fairly well.

Iron Chef
02-23-2006, 12:07 PM
All major and minor repairs, all maintenance and everything performance (engines, superchargers, suspension, software, exhaust, turbos, nitrous, clutches, brakes etc). We are working on our own line of products from superchargers to turbos, shifters and more. This will be some time out as the design and engineering take forever. One thing that I am very excited about is that we are working on our own tuning software. This will give me the ability to fully tune all ECU/DME's for various levels of performance, unfortunately there is no eta yet, possibly towards Sept. or Oct. We don't do alignments in house, but I have a guy a few doors down that does all of my alignments for me. I have the best body shop in Dallas/Ft Worth I send my customers to and also have a tint guy. So basically, anything that you need we can do.. and right.
I carry.. UUC Motorwerks, Active Autowerks, Schrick, Eisenmann, BB Exhaust, SPEC Clutches, Brembo, AC Schnitzer, Technik Engineering, VF Engineering, Toyo, Bilstein, Sachs, NOS, Nitrous Express, ZEX, KW Suspension, B&G Suspension, KYB, Tokico, Eibach, H&R.. I'm sure I'm missing a few but the bottom line is that if I'm not currently set up with a particular manufacturer that you want, I will make it happen. Of course we carry everything OEM.

I hope this answers your questions... now it's time to go wrench :buttrock

Sounds good, but what's your hourly rate?

MCM97
02-23-2006, 12:12 PM
the open house sounds very cool. Make sure you post it here before it goes down. I might need to talk to your body guy. I have an little dent in the area below the plate I want worked out but I believe that is the part that holds the lights in. Got a number for the guy??

Bimmerista
02-23-2006, 12:26 PM
see the post above yours....
If you need a guinny pig for your tuning, let me know. I have a unique tuning "opportunity" for you.

I must have missed it b/c from the time I clicked 'post' & the time I typed my message and clicked 'enter', I got a call and you must have posted that before I had a chance to see it.

weaksauce
02-23-2006, 12:37 PM
I must have missed it b/c from the time I clicked 'post' & the time I typed my message and clicked 'enter', I got a call and you must have posted that before I had a chance to see it.
lame.

Patrón
02-23-2006, 12:59 PM
see the post above yours....
If you need a guinny pig for your tuning, let me know. I have a unique tuning "opportunity" for you.
explain yourself, stringbean.

weaksauce
02-23-2006, 01:05 PM
3.5 HFM, 24 lbs injectors, CAI, crank pulley. Need to do a chip or program for that with no timing advance due to NAWZ.

Patrón
02-23-2006, 01:10 PM
3.5 HFM, 24 lbs injectors, CAI, crank pulley. Need to do a chip or program for that with no timing advance due to NAWZ.
I already told you that eurosport in jutah has an antiknock chip.:shifty

edited: ricer.

UDM Motorsport
02-23-2006, 05:07 PM
Is Franklin working up there again ??? :D


nope....franklin's got a real job for the past 3 years...




So who was this front door person? Nick?

UDM Motorsport
02-23-2006, 05:10 PM
so extech, can you get toyo ra1?

Iron Chef
02-23-2006, 06:03 PM
So who was this front door person? Nick?
I would guess so. He's always the one answering the phone

killerbee
02-23-2006, 06:04 PM
Hi Mr. Blacker,

I would like to apologize. I’m sorry we didn’t get back you sooner, that is definitely not our intention. I asked Jerry if he’d called you? He apparently was given the wrong number, so he couldn’t reach you.
I personally was out due to a rotator-cuff surgery, but am in the office today.

We would love to get a second shot at pleasing you and I’ll personally promise that you will be happy.

Sincerely,

Nerces Mavelian
President
Autoscope Motorsports.
972-867-7467

hinzm3
02-23-2006, 06:06 PM
so extech, can you get toyo ra1?

I just bought some for $500 shaved with 1 heat cycle shipped the same day too. This should be good till bimmerworld gets their scrubs in for $400. Unless you're looking to buy new
http://meisterschaftmotor.com/tires_wheels.html

Patrón
02-23-2006, 06:25 PM
Hi Mr. Blacker,

I would like to apologize. I’m sorry we didn’t get back you sooner, that is definitely not our intention. I asked Jerry if he’d called you? He apparently was given the wrong number, so he couldn’t reach you.I personally was out due to a rotator-cuff surgery, but am in the office today.

We would love to get a second shot at pleasing you and I’ll personally promise that you will be happy.

Sincerely,

Nerces Mavelian
President
Autoscope Motorsports.
972-867-7467
You think he gave your employee a wrong number?:confused

hinzm3
02-23-2006, 07:11 PM
You think he gave your employee a wrong number?:confused

Or maybe it was written down wrong, I'd give Nerces a chance to fix the problem.

killerbee
02-23-2006, 07:16 PM
After further investigation, My tech was entering a wrong number, but has been in touch with Mr. Blacker since the last post. I hope we can work it out.

SecretAznSauce
02-23-2006, 07:18 PM
discount FTW

EXtech
02-23-2006, 10:15 PM
Weaksauce: It will be little while until I do have the tuning capabilities so I would suggest Active Autowerke's HFM upgrade chip. I wouldn't worry so much about "disarming" the timing advance for the Nitrous. Use plugs two heat ranges colder (depending on the amount of NO2 used) and allow the Zex unit (assuming you're using zex) to add the additional fuel as needed. The larger MAF/injectors will also help, and all together keep you out of harms way (detonation). Toning down the timing advance will make the car feel piggish when you're off the bottle.

Iron Chef: Our labor rate is $75/hr

MCM97: I will certainly post details for the car meet far enough in advance so everyone will have ample time to plan for it. The body shop is Details, LTD., Ronald (Ron) Philleaux is the owner. They do excellent work. The phone number is (972) 392-2277, address is 15508 Midway Road, Addison, Texas 75001. Website is www.detailsltd.com (http://www.detailsltd.com).

UDM Motorsport: Yes, I most certainly can get the RA1's. Also the T1S, T1R, Proxes 4, FZ4 and all the others.

weaksauce
02-24-2006, 10:45 AM
Weaksauce: It will be little while until I do have the tuning capabilities so I would suggest Active Autowerke's HFM upgrade chip. I wouldn't worry so much about "disarming" the timing advance for the Nitrous. Use plugs two heat ranges colder (depending on the amount of NO2 used) and allow the Zex unit (assuming you're using zex) to add the additional fuel as needed. The larger MAF/injectors will also help, and all together keep you out of harms way (detonation). Toning down the timing advance will make the car feel piggish when you're off the bottle.



I refuse to use AA. After the bad experiances others have had in conjunction with a phone call I placed to them. No way.
As for the NO2, I have a direct port wet kit that I'm planning on spraying a 100 shot with. It is right on the verge of being concerning for me. I will be running a seperate fuel cell for the wet part with race gas in it, but I want to take every precaution possible.
Thanks for the info. Looks like I'm going to try a Unichip in the meantime.
Jeff

EXtech
02-24-2006, 11:12 AM
Yikes, sorry to hear that. I'm curious, what exactly happened between you and AA? send me a PM. If you're using a 100 wet system with a stand alone fuel system and race gas... shiii I wouldn't worry about it. Just jet the fuel side generously. Use a wideband/AF gauge and fuel pressure gauge. Monitor the signs and just make sure you're not leaning out in the upper rpms. If your gauge dips low, let off the button and re-jet.

weaksauce
02-24-2006, 12:18 PM
Yikes, sorry to hear that. I'm curious, what exactly happened between you and AA? send me a PM. If you're using a 100 wet system with a stand alone fuel system and race gas... shiii I wouldn't worry about it. Just jet the fuel side generously. Use a wideband/AF gauge and fuel pressure gauge. Monitor the signs and just make sure you're not leaning out in the upper rpms. If your gauge dips low, let off the button and re-jet.
Yeah, I'm going to ad an A/F guage on the pillar soon anyway. I still need to gather all my stuff. The only thing I have right now is teh direct port manifold and the distribution blocks. Any used stuff laying around?
Jeff

Rahul325
02-24-2006, 12:45 PM
Or maybe it was written down wrong, I'd give Nerces a chance to fix the problem.
i agree, there has been some misunderstanding. I am sure Nerces will clear it up, I have heard nothing but good things about him and his shop, have taken my car to their shop and am very happy with their service.

Scho
02-24-2006, 12:48 PM
and allow the Zex unit (assuming you're using zex) to add the additional fuel as needed.


ZEX does not work with BMW's.. Thanks!

Patrón
02-24-2006, 03:21 PM
I refuse to use AA. After the bad experiances others have had in conjunction with a phone call I placed to them. No way.
As for the NO2, I have a direct port wet kit that I'm planning on spraying a 100 shot with. It is right on the verge of being concerning for me. I will be running a seperate fuel cell for the wet part with race gas in it, but I want to take every precaution possible.
Thanks for the info. Looks like I'm going to try a Unichip in the meantime.
Jeff
holy shit:eek:

weaksauce
02-24-2006, 04:00 PM
I already told you that eurosport in jutah has an antiknock chip.:shifty

edited: ricer.
eurosport uses AA software.:mad

Patrón
02-24-2006, 04:22 PM
eurosport uses AA software.:mad
negative they use jimconforti, pm makr.

95beema
02-24-2006, 04:28 PM
eurosport uses AA software.:mad

I have a unichip I may sell. PM me maybe we can work something out when you come get you hunting truck.:D

weaksauce
02-24-2006, 07:07 PM
I have a deal working on a Unichip and manuals and software for tuning with cables for $320. Is that a good deal?

95beema
02-24-2006, 09:02 PM
I have a deal working on a Unichip and manuals and software for tuning with cables for $320. Is that a good deal?

Sounds pretty good to me. I think they are like $800 or something.

Def
02-27-2006, 02:19 AM
Yeah, I'm going to ad an A/F guage on the pillar soon anyway. I still need to gather all my stuff. The only thing I have right now is teh direct port manifold and the distribution blocks. Any used stuff laying around?
Jeff

You're not planning on a narrowband AFR gauge that uses your stock O2 sensors are you? Those things are beyond worthless, as they only tell you if you're richer or leaner than stoich. When you're on the throttle you don't want to be anywhere around stoich.

I think AEM reduced the pricing on their gauge style wideband recently, so that's a good option if you like that style. I think it's around $250.

MCM97
02-27-2006, 02:40 AM
You're not planning on a narrowband AFR gauge that uses your stock O2 sensors are you? Those things are beyond worthless, as they only tell you if you're richer or leaner than stoich. When you're on the throttle you don't want to be anywhere around stoich.

I think AEM reduced the pricing on their gauge style wideband recently, so that's a good option if you like that style. I think it's around $250.

How do you know this stuff??? :eyecrazy

Def
02-27-2006, 08:14 PM
How do you know this stuff??? :eyecrazy

Shit son - you haven't even seen the Nissan. It's got gauges out the ass and I tuned it all by my lonesome. Drives better than stock. :buttrock

We'll race when you get back to TX so you can feel the power of the Nissan shitbox... :devillook

EXtech
02-27-2006, 09:06 PM
Weaksauce: what do you need? I do have some nitrous parts I think, maybe a few nozzles, solenoids, lines, various relays.. I'll have to dig through some boxes.

weaksauce
02-28-2006, 09:49 AM
Weaksauce: what do you need? I do have some nitrous parts I think, maybe a few nozzles, solenoids, lines, various relays.. I'll have to dig through some boxes.
All I have right now is the wet nozzles and the fuel and N2O distribution blocks.
I need lines, tanks, solenoids, relays, switches, purge...etc.

EXtech
03-01-2006, 01:30 AM
maybe I've been sniffing too much NO2... I missed something.. are you using a fogger system? or a single wet nozzle?

I snooped around my box of goodies and can't find any of my solenoids and I know that I sold the tanks that I had so really all I could put my hands on are some relays, I've got a couple toggle switches and a couple -4 braided lines. The items you need though wouldn't be hard to round up.

weaksauce
03-01-2006, 08:50 AM
I'm running a direct port wet kit i.e. 6 wet nozzles(fuel and N2O).
I'm probably wrong on my terminology, but that is what I asumed you call it.

EIAlfonso
03-01-2006, 05:35 PM
I've been to Autoscope on many occasions and have had nothing but good service/repair experiences.

My car was just there yesterday and I had no problems, and they even accomodated me at the last minute.

Nobody's perfect.