JPK
02-09-2006, 01:34 PM
Dear Bimmerforums Members,
I would like to personally thank all of those members that have seen through the smoke and mirrors and have stood up and said something about their experiences with KO Performance over the last nearly 5 years.
Especially those experiences prior to the addition of, and subtraction of Joseph Ghattas to the KO TEAM.
That has meant a lot to me, Jim Nolden our Midwest Sales Manager, and our friends and families.
It has always been, and will always be, extremely important to me, that KO Performance has the highest reputation of any company out there, for honesty and integrity in the aftermarket OEM and Performance parts marketplace. That is one of my personal goals for this company and near and dear to my core values.
Again, I sincerely thank all those that have sent us emails and posted about their experiences as it was discouraging to see someone attempt to destroy our reputation after I treated them so well, taught them so much, and mentored them, in exchange for derogatory statements, and worse. At first, it felt like our 4+ years of awesome service and happy customers could care less... thank you for voicing your experiences with us and seeing through this rough time for KO as just that.
Where are you guys?!!!! That's the question many of you have been asking...
I have spent the last 5-6 weeks doing my best to service our customers that had already paid for products that they had not yet received yet, or that mistakes were made on their orders, and correcting all of the lose ends, unfulfilled orders and customer issues for these customers first and foremost.
As such, we were not taking hardly any inbound phone calls, and at one point our voicemail system was completely filled up!
As our volume of inbound calls, and website traffic is so large, since I am currently the only full time staff member at KO until we decide upon who to hire as our new Miami Sales Manager (see monster jobs.com posting for Miami if you are qualified and looking for a new job), I had to prioritize the business activities in this order:
1. Customers that have already paid
2. Legal concerns concerning former employees and unpaid customers
3. Posting job postings for a new highly qualified Miami Sales Manager to get our service and sales channels back up to date and moving forward
4. Accepting new business orders
I have, now, for the most part, gotten on top of a large portion of the first 3 items... the fourth will be addressed at the end of this email.
---
For the purposes of clarity, Joseph Ghattas, now currently attempting to operate a company called, ironically, Midnight Autowerks, is not currently associated with KO Performance in any way, shape or form.
Before Joe came on board in mid July of last year (2005), KO had virtually zero complaints of any kind, nor complaints, or angry customers of any kind.
As anyone can do a search on the forums to look up KO Performance, you can easily find for yourself that to be the case.
While Joe was on the KO TEAM, we received a record number of complaints, and I personally had to write many apologies to our customers because of lies told to them by Joe, in order to close any which sales he could muster together. The lies, and mistakes made on virtually every order where, I must admit, a lot of extra and unnecessary work to clean up after in order to get our customers the right parts, and account for everything in order fulfillment on our (KO's) side of the picture.
It got so bad, that one of the primary reasons that our Assit. Manager, Gregg Smith, a very dependable employee, known by many of you, left KO of his own accord in early January, citing in his 2 week notice letter to me that
"As the days go on, I keep getting more and more frustrated that I have to come here and deal with something that Joe does or doesn't do. Don't get me wrong, I like Joe, he is a very nice kid, but as you know he f***s everything up and I am left cleaning up his s**t. We had little to no issues in the first five months that I started working here, but since Joe has been aboard, things are getting screwed up every day... This has started affecting my level of customer service because I am now less focused with my customers and my day-to-day duties and am spent dealing with other peoples orders/dirty diapers..."
We are currently working on some very pressing issues with Joe and his current business partner, and hope to resolve the issues soon.
I would urge anyone dealing with him, his partner, or his company to consider the facts and value of your hard earned dollars and your own personal requirements for a base minimum service level before passing over your money.
I have already been contacted by "customers" of his, that he was selling to on the side, while working at KO on full salary as a full time employee, due to confusion he has caused with regards to where he was working and to whom the "customers" were actually paying and thus who was responsible for refunds, service, etc. I felt bad to inform one large $ value "customer" in particular that had contacted us, that unfortunately, his payment had been made to Joe's personal account and not KO Performance, but we would be glad to help him otherwise.
Please be careful. No one likes to get taken or provided with horrible service, or lied to.
---
I am pleased to announce, despite KO Performance's recent hard times and re-organization, that we are nearly up to speed, and are going to begin accepting as much new business as we can handle, increasing such day by day, as we add more qualified staff, and continue to move forward into our 5th solid year of growth and business.
In particular, the quickest, and easiest way to get a hold of us for the time being, will be via emails to: sales@koperformance.com
The customers that indicate that they are ready to order something, and provide us with all of their information will be the first to be serviced as again, we are still working with limited resources.
If you want to order by phone, the quickest route would be to email us with what you want, and your phone number and a good time to call you back, and we will do so ASAP to get your order done and your products in your hands ASAP.
---
Right off the bat, I am going to kick off our fresh intake of new business again by offering:
Active Autowerke E36 Gen 3 exhaust for sale at $595.99 SHIPPED to the first 7 customers that email sales@koperformance.com with their phone numbers ready to place an order.
We have ONLY 7 in stock, in our own offices ready to ship TODAY at that price. First come, first serve.
----
Keep an eye open for responses to your emails, voicemails, and new inquiries over the next few days as we can begin now to get back to you and offer you the highest level of service and prices once again.
Sincerely,
John Paul Komasinski
CEO KO Performance (and janitor ;) )
I would like to personally thank all of those members that have seen through the smoke and mirrors and have stood up and said something about their experiences with KO Performance over the last nearly 5 years.
Especially those experiences prior to the addition of, and subtraction of Joseph Ghattas to the KO TEAM.
That has meant a lot to me, Jim Nolden our Midwest Sales Manager, and our friends and families.
It has always been, and will always be, extremely important to me, that KO Performance has the highest reputation of any company out there, for honesty and integrity in the aftermarket OEM and Performance parts marketplace. That is one of my personal goals for this company and near and dear to my core values.
Again, I sincerely thank all those that have sent us emails and posted about their experiences as it was discouraging to see someone attempt to destroy our reputation after I treated them so well, taught them so much, and mentored them, in exchange for derogatory statements, and worse. At first, it felt like our 4+ years of awesome service and happy customers could care less... thank you for voicing your experiences with us and seeing through this rough time for KO as just that.
Where are you guys?!!!! That's the question many of you have been asking...
I have spent the last 5-6 weeks doing my best to service our customers that had already paid for products that they had not yet received yet, or that mistakes were made on their orders, and correcting all of the lose ends, unfulfilled orders and customer issues for these customers first and foremost.
As such, we were not taking hardly any inbound phone calls, and at one point our voicemail system was completely filled up!
As our volume of inbound calls, and website traffic is so large, since I am currently the only full time staff member at KO until we decide upon who to hire as our new Miami Sales Manager (see monster jobs.com posting for Miami if you are qualified and looking for a new job), I had to prioritize the business activities in this order:
1. Customers that have already paid
2. Legal concerns concerning former employees and unpaid customers
3. Posting job postings for a new highly qualified Miami Sales Manager to get our service and sales channels back up to date and moving forward
4. Accepting new business orders
I have, now, for the most part, gotten on top of a large portion of the first 3 items... the fourth will be addressed at the end of this email.
---
For the purposes of clarity, Joseph Ghattas, now currently attempting to operate a company called, ironically, Midnight Autowerks, is not currently associated with KO Performance in any way, shape or form.
Before Joe came on board in mid July of last year (2005), KO had virtually zero complaints of any kind, nor complaints, or angry customers of any kind.
As anyone can do a search on the forums to look up KO Performance, you can easily find for yourself that to be the case.
While Joe was on the KO TEAM, we received a record number of complaints, and I personally had to write many apologies to our customers because of lies told to them by Joe, in order to close any which sales he could muster together. The lies, and mistakes made on virtually every order where, I must admit, a lot of extra and unnecessary work to clean up after in order to get our customers the right parts, and account for everything in order fulfillment on our (KO's) side of the picture.
It got so bad, that one of the primary reasons that our Assit. Manager, Gregg Smith, a very dependable employee, known by many of you, left KO of his own accord in early January, citing in his 2 week notice letter to me that
"As the days go on, I keep getting more and more frustrated that I have to come here and deal with something that Joe does or doesn't do. Don't get me wrong, I like Joe, he is a very nice kid, but as you know he f***s everything up and I am left cleaning up his s**t. We had little to no issues in the first five months that I started working here, but since Joe has been aboard, things are getting screwed up every day... This has started affecting my level of customer service because I am now less focused with my customers and my day-to-day duties and am spent dealing with other peoples orders/dirty diapers..."
We are currently working on some very pressing issues with Joe and his current business partner, and hope to resolve the issues soon.
I would urge anyone dealing with him, his partner, or his company to consider the facts and value of your hard earned dollars and your own personal requirements for a base minimum service level before passing over your money.
I have already been contacted by "customers" of his, that he was selling to on the side, while working at KO on full salary as a full time employee, due to confusion he has caused with regards to where he was working and to whom the "customers" were actually paying and thus who was responsible for refunds, service, etc. I felt bad to inform one large $ value "customer" in particular that had contacted us, that unfortunately, his payment had been made to Joe's personal account and not KO Performance, but we would be glad to help him otherwise.
Please be careful. No one likes to get taken or provided with horrible service, or lied to.
---
I am pleased to announce, despite KO Performance's recent hard times and re-organization, that we are nearly up to speed, and are going to begin accepting as much new business as we can handle, increasing such day by day, as we add more qualified staff, and continue to move forward into our 5th solid year of growth and business.
In particular, the quickest, and easiest way to get a hold of us for the time being, will be via emails to: sales@koperformance.com
The customers that indicate that they are ready to order something, and provide us with all of their information will be the first to be serviced as again, we are still working with limited resources.
If you want to order by phone, the quickest route would be to email us with what you want, and your phone number and a good time to call you back, and we will do so ASAP to get your order done and your products in your hands ASAP.
---
Right off the bat, I am going to kick off our fresh intake of new business again by offering:
Active Autowerke E36 Gen 3 exhaust for sale at $595.99 SHIPPED to the first 7 customers that email sales@koperformance.com with their phone numbers ready to place an order.
We have ONLY 7 in stock, in our own offices ready to ship TODAY at that price. First come, first serve.
----
Keep an eye open for responses to your emails, voicemails, and new inquiries over the next few days as we can begin now to get back to you and offer you the highest level of service and prices once again.
Sincerely,
John Paul Komasinski
CEO KO Performance (and janitor ;) )