View Full Version : UUC Customer Service!


duffy325
01-25-2006, 02:18 PM
Hello all.

Just a quick note of the quality of UUC's (Rob's) customer service.

I recently purchased the 8.5lb flywheel/e34 m5 clutch combo and after sending me a no-cost upgrade of the performance organic clutch due to backorders, I was quite happy with the kit. However, quite quickly I had some problems develop and after finally resolving the issue today it appears as though it could have been as a result of installer error rather then defective parts. Despite this outcome, Rob still warrantied the clutch and is helping me to get the car back into top shape. I think that speaks wonders for customer service, especially for me living in Canada and having to problem solve through email and over the phone.

I would not hesitate to do business with UUC again, and in fact I ordered some parts today while we were on the phone resolving the clutch issues.

Thanks again Rob and UUC! :thumbup:

dcforum
01-29-2006, 12:35 AM
Rob is awesome, i bought some sway from him for my 330i and it was awesome.
yes, i'm fortunate, i have an nicer car than i thought i could ever have and having these sways enlivened my 150K mile car a lot!!!!!!!!!!!

Omniflipatron
01-29-2006, 01:30 AM
im looking at their exhaust for the E36 325 and like what i see, once i get the money thats what ill probably go for

Seeker
02-05-2006, 03:15 PM
Yea. I was impressed with even a small order like mine.

One TME (no metal cup though).

Free shipping and got it in like two days.