Dave Turner Motorsports in San Diego, CA.

[Rollen318i]

Admin Note: This thread is regarding Dave Turner Motorsports in San Diego. It has NOTHING at all to do with Turner Motorsports (www.turnermotorsports.com) in Amesbury, MA.

:mad: My mom offered to go there while I was in school to get me oil and transmission fluid for my car so I could do an oil change and transmission fluid change before autocross and I said ok, thanks that way I don't have to drive 30mins right after school. Anyway she went there, after mapquest gave bad directions, and went in and asked the guy working there if he could point her to the redline and with out even looking at her through his hand up in the air towards the oil. After that she went over there and then asked if he could come over and show her which one would be good for a 80s BMW he said "I wouldn't know", she said well ok how many would you reccommend for an oil change "Uh I just work here I wouldn't know", HOW RUDE is that when she doesn't know and is trying to buy a product and looking for assistance its pure crap, anyway she said ok Ill take four and get out of you hair, he drudged back to the counter and rung her up super slowly on purpose. This is complete bullcrap, you do not treat a customer like that especially when they are asking for your help/opinion and you are supposed to be a professional. :mad:

am I wrong or do others see this as messed up?

IMO Customer Service is a HUGE part of any shop, its all about how you treat the customers especially ones who are looking for answers and asking advice!

*I edited this post for profanity because I was really mad but have vented off now. Thx --J

[jsp98m3]

I'm on the phone laying waste to them right now. I'll get back to you when I get done chewing ass.

[BMLRacer]

Jim,

Whats up?

Brian

[jsp98m3]

Welll that was informative in a not good way.

Their business is WAY down and they have nothing to do. And they aren't really interested in helping you. All it would have taken is for one of their almost out of work asses to get on the phone and call the BMW dealer and ask service what you needed.

If that's their attitude, I agree, they DO NOT need your business.

They get no more recommendations from me. Spread the word.

[jsp98m3]

Bad service. Bad attitude. And now a bad mood from me.

You know me and service. Charge anything you want as long as you are taking care of me and my friends. Do a bad job on service and you can't give me product.

Until there is an employment change at Dave Turner, there won't be anything good coming out of me about them. That's inexcuseable.

[BMLRacer]

Jim,

I hear ya. It's too bad when companies choose to pull a lazy rather than do the right thing. Fortunatly, in this industry only the strong will survive. I'd take RD Enterprises off your recommendation list as well, because they are part of Dave Turner Motorsports.

BTW, We need to have that talk. I'll be back in Cols later this week and will give you a yell.

Brian

[Rollen318i]

Thanks Jim I appreciate you talking to them, it just wasn't right especially after all the reccomendation I got to go to that shop for product.

J

[AgileM3]

Josh,

First off - please extend my apologies to your Mom. She should not have been treated this way, and secondly, I apologize for recommending you. Maybe they don't treat me like a dick because I've been their customer for so long that they just know me. Regardless, their behavoir was totally unacceptable. I won't be using them any longer, and I'll be sure to be damn vocal about how bad their customer service sucks.

Before anyone hops on and says " don't blame the whole company on one employee", don't bother. That one employee - who btw is someone I autocrossed MR2's with and considered a cool guy up to know - blew it for the whole company. I know Turner himself has stepped away from the retail op more and more, but I'm sure he'll be interested in know in how the store is being run in his absence.

Again, my apologies. It should not have happened. Let everyone know that Dave Turner Motorsports must have all the money they need with the way they treat customers.

[themadhatter]

Originally posted by jsp98m3
I'm on the phone laying waste to them right now. I'll get back to you when I get done chewing ass.

kick as Jim, too bad you don't visit us on the east coast. :)

[TurnerMS]

Man! Wish they had a different name!
Any search for us will dig up this nasty thread. :(

-Doug

Turner Motorsport Inc.

[jsp98m3]

See my edit of the first post in this thread.

[TurnerMS]

Nice, thanks Jim!

[DTMS]

Dear members of BimmerForums.com,

For the last few months Dave Turner Motorsports have been going through re-organization and is under new management. It is our policy to strive to treat each customer with respect and be of service whenever possible. Sometimes it appears we have fell short of that goal.

We apologize if any forum member feels as if they have been slighted. We are offering a 10% discount on all purchases through Oct. 31st. for bimmerforums members to invite you to check us out-New and Improved. We appreciate all your business over the years and look forward to you next call or visit.

Regards,

Mark Anderson
Owner

[bmwpower]

Did you get a personal apology?

[XOC]

I wouldn't set foot in the place unless the employee in question was gone. People need to be accountable for their actions, or lack thereof.

[buttuh]

I don't think throwing the 10% discount around is going to fix things. I agree with the removal of the employee in question. Also a personal apology to the mom wouldn't be a bad idea. She definately did not deserve that kind of treatment.

[jsp98m3]

I've personally met the mom, Mary, a couple of times. Mary is a very nice lady. I've also met the employee in question. Usually nice but he definitely has a tendency to be condescending at times. I usually give people a lot of latitude in the way their personalities are. Jesus, look at me, like I would have room to talk.

But I do take customer service very seriously. It was my career for 25+ years. I also try and take into account that as a CS Management puke, maybe my dedication is just a bit higher than most other people. But when I called DTMS (the store, not the member) I would have believed that would have been something viewed as quite odd, perhaps serious by the employee in question. But instead the employee half chuckled and had a practically continuous sneer in his voice as he asked me what I expected him to do. Well I had some suggestions:

I don't believe in disrespecting people when you take their money.

I don't believe in expecting mom's and non-car women in general to be left hanging when you having nothing to do but pick your nose all day. Pick up the freaking phone and call the BMW dealership and ask them a question for the woman. It's not like it's a dealerless vehicle like a Yugo or something.

I can't be bought off with a discount. If that was my employee they would be looking for other work. It was that serious. When someone other than the actual customer gets so incensed that they call and then an entire email thread gets started over it and goes for weeks, I think an owner might seriously think that the employee in question is a liability.

I don't spend a lot of money at DTMS. Perhaps $500-$1000 per year. But I recommend lots of people to lots of places. I USED to have a link to DTMS and a referral to them as one of the very few local suppliers I recommended. That link is GONE. It, me, my money and certainly my recommendations will not be available until that particular employee is fired.

It was that serious. As a private individual, I'm really ticked.

If local San Diego people are looking for products supplied by DTMS and are having trouble finding alternate vendors, pop me an email. I can find you anything they have for less money and a much more appreciative attitude.

Good Riddance.

[kapolani]

Good for you Jim. I feel the same way. I've actually walked out of stores and left all that I was buying in the middle of the aisle because of snotty attitude. If you don't like your job; take a hike. I used to work in customer service when I was in college. It's not that hard to work with a smile and a good attitude.

[jsp98m3]

It's 2pm, Saturday, September 21st. and I'm helping a friend work on his '96 M3. This owner had his Bilstein shocks installed at Dave Turner Motorsport in San Diego. As we all know, the M3 rear lower shock mount includes a large washer to retain the lower shock under the mounting bolt. Well DTMS left this washer off!

The washer is the only thing that keeps the shock from attempting to climb over the mounting bolt and coming loose at the bottom. If not for the new RSM's, the shock would have been able to shift enough sideways to pop completely off! See the pics below:


This pic is of the driver's side lower shock mount:

[jsp98m3]

Here is pic 2 of 3 of the passenger side

[jsp98m3]

And the final pic 3 of 3 of the passenger side.

My advice to would-be mechanics...... Always check the old shock to make sure the washers haven't stuck to the old shock, you could endanger yourself or your custmomers with this kind of workmanship.

[buttuh]

So the saga continues... btw Jim, what kind of strut bar is that on your car?

[jsp98m3]

JTD Strut bar.

If they had rotated the bottom of the shock 180 degrees....

[themadhatter]

that's happened to me - very interesting effect when you hear a loud clunk and the car acts like you're driving on the moon. :95

driver's side rear pulled through 100% and the passenger side was checking out too. very exciting when booking on rt280. :rolleyes:

[AgileM3]

In the interest of fairness, I wanted to update this topic.

Re: the shock install pictured in the thread. Mark, owner of shox.com and Dave Turner and I discussed this recently. We didn't see eye to eye at first, but in the end, Mark replaced the shocks sight unseen and even had them delivered to Jim's house so Robert could install them.

We're waiting on the old shocks to be picked up by their driver...In the end, Robert got taken care of....

I just thought it only fair to let everyone know that Dave Turner Motorsports and shox.com did do the right thing in the end.

[TBM311]

hey jim, that shock thing happened to me. I got my shocks replaced at Moda Car in pleasanton. When i was working on my brakes i noticed that my shocks were less than a quarter inch from coming off. STUPIIIIDDDDDDD. IF that came off in a turn or osmething, could have caused a serious accident. STUPID STUPID STUPID