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View Full Version : $stealer charged me for a radio code cly325i 05-28-2002, 02:24 PM Hi, I read few threads about radio code about getting it FREE at the dealer. I went to the dealer and I was charged $39.99 + tax for a code. She said no FREE radio code. Is it right? Stockman 05-28-2002, 02:57 PM Hmm no... goto another dealer or talk to the manager there... 40 dollars is a joke Atticka 05-28-2002, 03:04 PM nope, not right I got mine for free as well..... John (PA) 05-28-2002, 03:11 PM I've seen some money grubbing scum in my life but holy crap that's rude. :confused: Lone Star M3 05-28-2002, 03:59 PM If I were you I would call BMW North America Customer support line and rip into that dealer. That is just a crock. All they have to do is get your VIN# and look it up into their computer. Demand a refund immediately. Total Ripoff. :mad: Kevlar 05-28-2002, 04:03 PM which dealer? cly325i 05-28-2002, 05:15 PM It was at Difeo BMW www.difeobmw.com in Tenafly, NJ. cly325i 05-28-2002, 05:19 PM Anyone has number to call BMW North America Customer? Thanks. Stockman 05-28-2002, 05:25 PM Customer Relations 1-800-831-1117 AgileM3 05-28-2002, 05:38 PM Did they remove the stereo to get to the number? Because, as slimely as it is, I can see where they would claim a half hour's worth of labor..not that I agree, but I can their claim. All in all, it's bullshit. I actually called BMW NA and talked it over with a rep who said "BMW does not regulate on non warranty work" so he suggested you take it to the GM of the dealership. Let him know that the BMW board you are on is aware of his dealerships slimey practices. cly325i 05-28-2002, 05:51 PM I just spoke with Teresa at BMW North America Customer Relations (thanks to SS328 for the number). She said BMW NA can't control what a dealer charges a customer. I told her that people at this forum got codes for FREE from the dealers ... but she could not do anything for me. Stockman 05-28-2002, 05:52 PM harass the dealership then umnitza 05-28-2002, 06:09 PM Chalk it up to experience. It's probably not worth your time. cly325i 05-28-2002, 06:18 PM Yes, I mentioned about this bimmer board to Teresa and she knew about this board. Looks like this board gets very known by dealers, perhaps. Do they care about what being discussed about? Who knows. It was another experience with a dealer for me. I hope my car will not break down so I don't have to bring it to any BMW dealer. I will try to talk to some manager at Difeo BMW tomorrow. ///Mpressive 06-04-2002, 12:11 PM I guess everyone has a bad dealer experience at least once. When something happens that you don't know how to deal with, just ask us on the board. Someone will get back to you with an answer whenever you need it. We could have for sure handled this radio code issue for free, and you wouldn't have to leave your house to do it. Ben |