I bought and received a shipment of Euro/White corners all around, and side markers.

The front and rear left side were damaged! The taillight's black trim was badly cracked and coming off, and the front corner's plastic rod which fits into a hole in the frame to anchor it was broken off at the nub.

The quality control speaks for itself...The salesman was very helpful in agreeing to ship out replacments immediately, but, theres no excuse for such shoddy quality control...I suppose one might make a case for it being Fed Ex's fault, but, these damages looked to me like they did not occur in shipping. Actually, it doesnt matter...Even if it did occur in normal shipping, then the vendor needs to find a better way to package the goods, so as to better protect them...I receive lots of parts via mail, and this is the first problem I ve had. Cmon, Bekkers, selling at low prices doesnt mean you dont need to check your goods better!

I bought my sidemarkers and rear clears from Bekkers and had absolutely no problems.

I bought my sidemarkers and rear clears from Bekkers and had absolutely no problems

I didnt say EVERY shipment is bad! Im sure some people do get undamaged merchandise.

Broken parts happens to everyone at some point in time. When you sell X number of parts, you don't have the time nor man power to open each and every box and look inside for damage. Not even BMW checks every car that comes off the line. You just happened to be the unlucky one this time. It's no ones fault, it's just unlucky. This kind ofthing happens in each and every industry, not just car parts. Ever buy something from Sony and have it damaged right out of the box? I worked for them for a year and can tell you that it happens every day. I'm confident that they will get you a new part ASAP, but it's not really worth bitching about.

Brian

You just happened to be the unlucky one this time. It's no ones fault, it's just unlucky

Ok...1 broken part in a shipment..I can live with that without getting bent out of shape...But, with Bekkers, it goes way beyond that...

IN one shipment, a broken taillight, and a broken plastic spur on the left front corner, making it useless....I ordered replacements...They shipped a replacement taillight ok. But, believe it or not, even though I asked for a front left replacement, and even though the packing list had the same, what was sent was a front Right replacement.

So, now that is boxed up awaiting pickup...IN addition, they were supposed to issue a call tag for fed ex. However, they got their signals screwed up with fed ex, and the shipper refused to do the pickup...So, Im still waiting for pickup...IN the meantime, theyre charging for the replacement parts, so until they can straighten out their communication problems with fed ex, Im being doubled billed for the parts.

Thats 1 bad taillight, 1 bad front corner, and 1 misshipped front corner, and 1 failed call tags, all on the same order.

To most people, this goes beyond acceptable limits of decent customer service, and care of their orders.

Well, gee, you failed to point this out in your first post. It's always interesting when you get the entire story. If i were you, I'd simply find another vendor. It sound like neither you nor Bekkers will ever be fully satisfied with this transaction. Sorry that it didn't go your way. I know it's a bummer.

BTW, charging for a replacement part is very common. Almost every vendor in every industry has been had by someone saying "it's broken, send me another", then sending out a part in good faith, and never getting the original part back. It's not just Bekkers doing this, it is every company on the planet that wants to stay in business.

Good luck, sorry about your dealings gone wrong.
Brian

>>It's not just Bekkers doing this, it is every company on the planet that wants to stay in business<<

No Kidding! I have no problem with that...The problem obviously comes when the vendor fails to get their call tag signals straight with the shipper with teh net result being the customer gets double billed...By itself anyone of these occurances would be understandable...Its when they occur on the same order that it would stretch anyone's patience.

>>If i were you, I'd simply find another vendor<<

Clearly...Cant be done effectively in mid order resolution however!

>>It sound like neither you nor Bekkers will ever be fully satisfied with this transaction. <<

Do you think anybody else would be, given the scenario I spelled out? As for Bekkers being satisfied, lets not forget whos making the money on the transaction, whos the customer, and who's teh vendor!

All they need to do to straignten this out at this point is simply 1) send the driver side clear front corner, non damaged, and in one piece, and 2) see that teh call tag is handled properly, pick up the damaged and incorrectly shipped goods, and credit the acct....Companies do this several times every day...Its not a monumental task..It shouldnt take several attempts to get it right...Clearly, this company needs much help in their quality control area.

I realize that it is hard switch vendors mid order. But, I'd probably move on to another vendor for future orders.

Unfortunalty, you are not their only customer, so sometimes stuff gets screwed up. I'm not defending Bekkers, I'm defending all vendors who at times make mistakes. It happens. As a vendor, you work hard to stop or correct mistakes, but some days stuff just gets even more screwed. It happens in all types of business and I;m sure it's happened to you. It never makes life easier with people screaming at you to get it right. Remember, you kill more bees with sugar than you do with vineger. From the tone of your posts, you might not be the most pleasant customer that they've delt with that day. And, i will tell you that sometimes when a customer is making demands, you kinda let them blow in the wind a bit more because you know that nothing you do will make things better. Who knows, you might be the easiest person ever to deal with, but from the way I interpret you posts, I doubt that you are cutting them an inch of slack.

I do hope you get it worked out. But remember, its a car, it's not wrth getting all worked up over.

Good luck.

Brian

Paul,

Any updates?
I hope things are well on their way to being resolved.
Brian

Any updates?

Hi Brian...thanks for checking. Im still waiting for fed ex to answer their call tag and pick up the 2 boxes..And Im still waiting for a replacement shipment of the wrong front corner...I suspect that may show up tomorrow.

Paul e: You're not the only one that has had problems with Bekkers...

I order a set of front/rear clears for my 1993 325is. Well the parts come, they send me 318ti tails and clears for a 4 door. I called them and they issued a calltag and sent the new parts out. The new ones come in, and both tail light housings are cracked, just like yours. The packaging, which is just molded cardboard, can be attributed to this. Called them back and Aro, my salesperson, really helped me out. He issued out another calltag and sent out new tail lights, but unfortunately, my front left corner was out of stock (the right one I received in the 2nd shipment was intact). I get the new tails and they were inspected by Aro himself, since he wrote this on the boxes. These came in perfectly intact. I had to wait on the front left corner, but it came fine once it was in stock. I ended up getting everything at a discount because of this. Bekkers needs to inspect their products better, but hats off to their customer service (especially Aro, extension 24) :clap:

Sounds like they seriously need to rethink their packaging.. Thats not good

I just ordered a set of the clears and found that they were very well packaged with cardboard, bubblewrap, and shredded paper. But the left brakelight of the clear taillight failed to light up. So I am awaiting a replacement. Fortunately, I haven't had a bad experience yet. Hope everything works out.
Jason

at least they replaced without much of a fuss..

I had similar problem with Bekkers, bought full set of clears for my 95 M3 (corners, sidmarkers, taillights). I had posted on bimmer.org I was looking for best place to pick these up and their salesman replied that he could do all of them for a price (I think it was around $280) shipped. I confirmed that he meant shipping was included in his price as his post said and he said it was. So I placed an order for the lights and LTW badges for the door trim, they were to ship out the next day and I would have them in 3-4 days.
A week later I called and was told about some problems with the computer and it was taken care of and was shipping an a couple days. A week and a half later I got the parts with an invoice that indicated I had been billed for shipping. And they had sent me the newer style sidemarkers for 96+ M3s. I spoke with the guy that I had dealt with and he said that he couldn't include shipping because it was too much (he knew where I lived when he confirmed it to me earlier) and that I would have to send him the sidemarkers back and wait for the new ones which would be shipped after they recieved mine.
I work in a customer service sensitive job as a project manager and I would have just sent the $25 side markers out and said "send me the old ones when you get a chance" espescially after he backed out on his promise to pay shipping. When he had replied to my post on bimmer.org he said he would do it for that price shipped because I had posted after his first add that I could buy them a little cheaper somewhere else. On top of all this, they would not remove the second credit card charge for the correct lights for almost 2 months because they had to process it and yada, yada, yada.
This was the second and last purchase I will make with Bekkers, it is clear that if I had order as originally planned from another supplier I would have gotten a better price than what I ended up with at Bekkers and I would not have been mislead about the shipping in order to get my order in. As a sidenote, they screwed up my previous order about 2 years ago in a similar fashion, but I figured it was just a fluke and couldn't happen twice.

I had bad luck with them too! I bought some of the trim above the glove compartment from the LTW. The piece delaminated, I called, they exchanged it, and it delaminated again! I called and said I wanted to return it and get a credit against other parts from them. My sales person said I had to talk to Mr. Bekker himself to do that. I left 5 (yes 5) polite messages over a 3 week period, explaining the problem and asking him to call me back. Never a reply! Not the way to get repeat customers. I urge you to look elsewhere for parts!!

Originally posted by jblack
I had bad luck with them too! I bought some of the trim above the glove compartment from the LTW. The piece delaminated, I called, they exchanged it, and it delaminated again! I called and said I wanted to return it and get a credit against other parts from them. My sales person said I had to talk to Mr. Bekker himself to do that. I left 5 (yes 5) polite messages over a 3 week period, explaining the problem and asking him to call me back. Never a reply! Not the way to get repeat customers. I urge you to look elsewhere for parts!!

JBlack,

The delam is a common problem with the LTW/Individual carbon glove box trim. It is easy to repair yourself with a hot glue gun. I have had several of them delam on my car and on LTW's that I work on. Also, you can take that part to your dealer and ask them to warranty it for you. How long did it take for both of yours to delam? Remember, that warranty on OE BMW parts is 12 months/12,000 miles (this includes trim), so if Bekkers warrantied one for you, they might have just doing it to be nice. Like I said, the things come unglued all the time. It's just a sheet of carbon glues to a wood backing plate.

Brian

I thought I had resolved every issue with my Bekker's clear corners, but I was wrong...Yesterday, driving down the interstate at 80 mph, I heard a thump under the car...When I made my right turn, I noticed the blinker blinking twice normal speed...I opined that I had lost a blinker lamp...When I got to the supermarket I was right...The passenger side parking/turn indicator lamp was gone! The wiring and the bulb were still in tact, and I just needed to twist the bulb in its socket to make contact again.

I remember that when I initially installed this lamp assembly I didnt get the 'click' I was expecting when the barb in the plastic clip made contact with the piece on the car. Even after I removed and pushed as hard as I could, no click..But it felt solid enough so I forgot about it...3 wks later, yesteday, it came undone.

Do you think Bekkers should ship me one no charge, as these are not supposed to come out during normal use? I read 2 other posts from Bekkers customers on this exact issue...Both had to solve the problem with silicon to hold it in. In all reality, I suspect Bekkers will claim installation error, and charge for the replacement...But after the number of go-rounds Ive had with them, I decided I wanted to try another source, so I ordered it from Circlebmw....I want to see if there is a difference between what Bekkers says is OEM, and what I know to be OEM from Circle. Aside from the clip not lining up to make a proper clamp, I noticed one other difference with stock which was that the plastic 'probe' which is designed to go into the hole in the mounting piece was about a half inch shorter than the stock piece...If its sourced from the same factory as our stock lamps as Bekkers claims, then perhaps more than one factory is used to source the piece for BMW, with different specs....I suppose its possible...Or, perhaps, like all factories, there are 'first runs' and there are varying levels of whats deemed defects...And perhaps so that Bekkers can sell to us what is admittedly the lowest price for what is claimed to be OEM lights, these mild defects are sold to them in bulk.....

Im not claiming this to be the case...Im just wondering how it is that they are able to sell OEM lamps for prices with rival the procarparts type knockoffs. The comparison with the Circlebmw lamp should be interesting...I will write back when the piece arrives.

Bummer Paul.

I hope you get everything sorted out. Sorry to hear that you're having so much bloody trouble.

Brian

I hope you get everything sorted out. Sorry to hear that you're having so much bloody trouble.

Thanks for your empathy. Im not too concerned, as I know I will get this straigntened out...What has me alot more concerned is a noise which has developed, right at idle or slightly above, like between 500 rpms and 1000 rpms. Blipping the throttle very sligthly will trigger it..Sometimes, just turning on the ac will be enough to put it in range for the resonance..It sounds like a piece of hollow plastic resonating with the engine, but stops above 1000 rpms.

I cant track it down so I made a dealer appt this week. I hate noises...There the toughest thing to track down, so its very hard to know if its serious or not. What a pain. :mad:

I've never purchased from Bekkers although I almost did. When I was searching for my exhaust I emailed them and they recommended the Eisenmann sport exhaust with 60mm tips and told that anything larger would require cutting and the other models would be too loud for what I wanted. Then when I called to verify how the Sport model performed and its sound I received conflicting information. Then I did a little research and found that Bekkers only carries the Sport model with 60mm tips, anything of the other models they have to order special. I concluded that they were pushing their inventory to reduce holding costs or whatever and didn't really care about what the customer really needed/wanted. Bekkers seems like a sketchy operation to me, as I've read of a few other bad experiences with them in addition to yours and mine

Bekkers seems like a sketchy operation to me

Here's another one....Bekkers will tell you their clear lamps are made in the same shops as the ones that go to BMW.....I ordered a clear front from circlebmw just to compare fit and finish...And with them next to each other, and fitting both on the car, they are defninitely NOT the same lamp! They may not be outright lying, but we all know that factories have levels of 'damages', ie, not truely seconds, but not 'A' quality enough to be used by BMW....factories need outlets to sell this sub grade stock too...And my hunch is that this is how they use Bekkers, and how Bekkers uses them. The Bekkers lamp fell out because it didnt 'snap' in there properly...But the true OEM lamp from Circle snapped right in...Theres no question of it not fitting...They carry the same model numbers, and the box is stickered 'made in germany', so its quite possible that they really are oem lamps...Theyre just not the same lamps that go to BMW. Also, on my taillights, the bead of weatherstripping on one of them protrudes about a 1/16". The other is fine....Inconsistant quality, indicative of not first-stock goods. Theyve got to do something to be able to offer them at prices that rival the procarparts of the world, which really are cheap knockoffs...I think Bekkers may be a step up from them, but theyre just not the real thing...And I resent the sales staff implying that they are. By saying 'theyre made in the same factory as the ones you get from BMW', its not really a lie, but its also not conveying the whole truth.

I hope things are working out better for you paul e. I got my replacement rear tail and I had the exact same problem. Yet when I put my rear stock tails in everything works fine. I called back bekkers to get the left replaced AGAIN!!!! Turns out they sent me the ones with check control even though I specified I have no OBC. The non check control ones are in the mail. They were nice about this.

Also I noticed that the BMW stamp that 's on the rear tails is smudged and I asked the bekkers rep about this. He said they purchase their lamps from BMWs supplier before they go to BMW and that's why the roundel is smudged. That might be the truth which I doubt. I wish I had just gotten them from circle or pacific bmw in the first place.

Hope everything goes well with your stuff.
Jason