jcarp
05-04-2002, 09:58 PM
A couple of weeks ago psk145 started a thread about his experience with RMS. I’m sorry he had the problems he described and I would never defend someone who knowingly sells a used part as new, but there are always two sides to any story and I don’t think RMS should be condemned and dismissed as a potential vendor by other board members without the opportunity to refute the charges.
They seem to be getting a bad reputation on Internet forums based on a lot of hearsay evidence (psk145’s personal experience aside) and rehashing of the same old stories as if they just happened. I have had a lot of direct experience with Osh and company over the past couple of years and it has been exactly the opposite of what’s been described here.
I also understand and agree with Mcubed’s comments on the software making the package and agree that the first versions were lacking especially if you wanted to increase boost. The hardware was available long before the software (the same was true with Dinan), however that’s not the case anymore. You can now change pulleys and injectors and get your DME remapped to match your configuration and returned overnight.
Lastly I agree with SilverStreak that RMS has had too much turn over with their customer service people, which hurt continuity and the acquired product knowledge that comes with it. Nevertheless I’ve always gotten an answer to my many questions over the past couple of years and Osh has always returned my calls, maybe not until later in the day or early evening after he’s finished working but he’s always called back and answered my questions.
Before I bought my SC from RMS I had spent several thousand of dollars on Dinan products (since replaced) and thought I would go that route for my blower, but the lack of an intercooler option and the less than perfect software (the same cold start and lean fuel mixtures that people complained about with RMS) made me decide that RMS had the best system for the money.
As others have stated the quality of the hardware was excellent. I started out with the Vortec SQII and 6” intercooler, added the ltw flywheel and Sachs clutch, the oil cooler and finally upgraded to the 8 rib belt and pulleys with the larger 9” aftercooler. Everything was always shipped out overnight at my request and if they didn’t have a part for something in stock they’d contact their supplier and have it sent directly to me via FedEx.
Mine was the first SC the talented guys at Carb Connection in Kirkland, WA had ever installed on a BMW so there was plenty of discussions back and forth between them, Osh and myself about the ‘finer details’ (we had a hell of a time getting the fan to stop self destructing – now I no longer even need one).
While dealing with RMS on their products I was also buying parts (transmission, rear ends, brake kit, roll bar etc, etc) from the many other suppliers we all know and as such experienced the whole gamut of customer service against which to measure RMS. I had serious problems with products I bought from people who advertise on this board and a lot of money was spent on labor for replacements, but that doesn’t make them bad vendors and I still recommend them. I understand from my own business that mistakes happen and sometimes customers are just unreasonable in their demands.
My point to the dissertation is this, while some of you have complaints that were not resolved to your satisfaction, many others have had a very positive and satisfactory experience dealing with RMS. I know because I’ve spoken to many of them by phone and email discussing additional upgrades. Unfortunately it’s often only the bad stories that get repeated in forums such as this because people who are satisfied are generally not motivated to write about it as are people who feel they’ve been wronged.
So if you’ve been hesitant to buy a SC kit from RMS, feel free to email me and I’ll give you all the details of my experience (the good, the bad, and the ugly) so you can make an informed decision and I can refer you to many other customers who’ll do the same. Or if you’d rather just flame my opinion in this thread , feel free it doesn’t bother me.
I upgraded to the 36# injectors today, had Osh remap the DME and overnight it back to me. The car has never run better, virtually like it did stock. A/F at WOT is down to a max of 12 .4 to 1 where I wanted it and I’m making a healthy and repeatable 355hp – enough said!
John
They seem to be getting a bad reputation on Internet forums based on a lot of hearsay evidence (psk145’s personal experience aside) and rehashing of the same old stories as if they just happened. I have had a lot of direct experience with Osh and company over the past couple of years and it has been exactly the opposite of what’s been described here.
I also understand and agree with Mcubed’s comments on the software making the package and agree that the first versions were lacking especially if you wanted to increase boost. The hardware was available long before the software (the same was true with Dinan), however that’s not the case anymore. You can now change pulleys and injectors and get your DME remapped to match your configuration and returned overnight.
Lastly I agree with SilverStreak that RMS has had too much turn over with their customer service people, which hurt continuity and the acquired product knowledge that comes with it. Nevertheless I’ve always gotten an answer to my many questions over the past couple of years and Osh has always returned my calls, maybe not until later in the day or early evening after he’s finished working but he’s always called back and answered my questions.
Before I bought my SC from RMS I had spent several thousand of dollars on Dinan products (since replaced) and thought I would go that route for my blower, but the lack of an intercooler option and the less than perfect software (the same cold start and lean fuel mixtures that people complained about with RMS) made me decide that RMS had the best system for the money.
As others have stated the quality of the hardware was excellent. I started out with the Vortec SQII and 6” intercooler, added the ltw flywheel and Sachs clutch, the oil cooler and finally upgraded to the 8 rib belt and pulleys with the larger 9” aftercooler. Everything was always shipped out overnight at my request and if they didn’t have a part for something in stock they’d contact their supplier and have it sent directly to me via FedEx.
Mine was the first SC the talented guys at Carb Connection in Kirkland, WA had ever installed on a BMW so there was plenty of discussions back and forth between them, Osh and myself about the ‘finer details’ (we had a hell of a time getting the fan to stop self destructing – now I no longer even need one).
While dealing with RMS on their products I was also buying parts (transmission, rear ends, brake kit, roll bar etc, etc) from the many other suppliers we all know and as such experienced the whole gamut of customer service against which to measure RMS. I had serious problems with products I bought from people who advertise on this board and a lot of money was spent on labor for replacements, but that doesn’t make them bad vendors and I still recommend them. I understand from my own business that mistakes happen and sometimes customers are just unreasonable in their demands.
My point to the dissertation is this, while some of you have complaints that were not resolved to your satisfaction, many others have had a very positive and satisfactory experience dealing with RMS. I know because I’ve spoken to many of them by phone and email discussing additional upgrades. Unfortunately it’s often only the bad stories that get repeated in forums such as this because people who are satisfied are generally not motivated to write about it as are people who feel they’ve been wronged.
So if you’ve been hesitant to buy a SC kit from RMS, feel free to email me and I’ll give you all the details of my experience (the good, the bad, and the ugly) so you can make an informed decision and I can refer you to many other customers who’ll do the same. Or if you’d rather just flame my opinion in this thread , feel free it doesn’t bother me.
I upgraded to the 36# injectors today, had Osh remap the DME and overnight it back to me. The car has never run better, virtually like it did stock. A/F at WOT is down to a max of 12 .4 to 1 where I wanted it and I’m making a healthy and repeatable 355hp – enough said!
John