mt3ch
09-08-2004, 12:02 PM
Ok here is the story. I used to go to Lauderdale Imports to get service done until a few months ago when they treated my car like a toy and took it for an 7 mile joy ride after the service was completed. :confused Refer to this thread here http://forum.e46fanatics.com/showthread.php?t=155387&highlight=dealer.
So here is the deal. Hurricane Frances was coming and my sister gets a phone call from the Lauderdale Imports Service dept telling her that she is 100% liable for their loaner if something happens during the storm since Lauderdale Imports made her sign this crazy long unconventional contract that they must have been using for the hurricane. I have a copy of the loaner agreement if anyone wants to see it. :eek Its excessive and has never been used up until recently. I personally would never sign something like that w/o reading the entire document and possibly consulting a legal advisor, thats how bad it is! My sister says ok, but then the lady says, "we also aren't responsible for the damage to your car if anything happens and we are suggesting all customers come and pick up their cars and store them somewhere safe since the showroom cars get priority over customer cars!" Not to mention the lady says repeatedly, "YOU SIGNED THE CONTRACT so we have no liability whatsoever!" My sister was shocked. Now the story gets even worse! My sister asks about picking up her car if its ready, not just because its the hurricane, and the lady replies, "Oh your car has no computer in it, we arent done with the service, but you can call a tow truck and have it towed away somewhere safe since we arent going to be responsible if somethign happens from the hurricane, thats what we are telling all our customers." Now this is 1 day before the hurricane is going to hit and not to mention my sister has a 5 month old baby and the dealer knows thats cause they made a HUGE stink about not helping her put the baby seat in the loaner car quoting liabilities and such things. This is UNBELIEVEABLE! :mad
Also the previous week, my sisters vehicle, an 03 325i w/ 13K miles, had an oil service a week before and the next day a service engine soon light came on, so this is the reason its back at the dealer getting serviced. This should have been addressed in a diagnostic test of the car when it was in the bay getting the oil change!
So Yesterday, Tues, the dealer calls and says the car is ready. My sister drives with her baby and my mom to pick the car up. They get stuck waiting almost 35min for the car to pull up and then noone wants to help them remove the baby seat and at least bring it to her car. Also the car was FILTHY like it sat out during 5 hurricanes and the seats were fully reclined like someone was sleeping in the car. Honestly the car could not be recognized. It really looked used and abused. The interior had marks all over it and the car itself was just covered in dirt. Isnt Lauderdale imports supposed to wash every customers car or is this the usual screw over people in 325 routine. I can honeslty say that even when I used to go there for service, once they pull up in their system that my car is a 325ci, they treated me like I was a lesser individual and never had a BMW loaner waiting for me. This really aggrivates me and thats why I continue to take my business to VISTA where they treat everyone the same whether you have a Z8 or a 325 like myself. My sister was just loyal because she owned 3 previous BMWs from Lauderdale Imports and figured so far so good, up until this service. Things have changed there for the worse and both myself and my sister will acknowledge that. I wrote this post so that people will take into account the mistreatment of a 26 yr old hard working woman that has a 5 month old who needed to be comforted and assured that things will be ok before a very scary hurricane rather than threatened and mistreated by an establishment that represents and supports our beloved BMW's. I hope we can all learn from this and I really hope that BMW NA reads this thread. My sister will be writing a letter and you can be sure that not 1 of our 3 BMW's will ever be going back there for service, let alone purchasing the X3 that my brother-in-law is buying in the next month or 2.
Take it easy,
Justin
So here is the deal. Hurricane Frances was coming and my sister gets a phone call from the Lauderdale Imports Service dept telling her that she is 100% liable for their loaner if something happens during the storm since Lauderdale Imports made her sign this crazy long unconventional contract that they must have been using for the hurricane. I have a copy of the loaner agreement if anyone wants to see it. :eek Its excessive and has never been used up until recently. I personally would never sign something like that w/o reading the entire document and possibly consulting a legal advisor, thats how bad it is! My sister says ok, but then the lady says, "we also aren't responsible for the damage to your car if anything happens and we are suggesting all customers come and pick up their cars and store them somewhere safe since the showroom cars get priority over customer cars!" Not to mention the lady says repeatedly, "YOU SIGNED THE CONTRACT so we have no liability whatsoever!" My sister was shocked. Now the story gets even worse! My sister asks about picking up her car if its ready, not just because its the hurricane, and the lady replies, "Oh your car has no computer in it, we arent done with the service, but you can call a tow truck and have it towed away somewhere safe since we arent going to be responsible if somethign happens from the hurricane, thats what we are telling all our customers." Now this is 1 day before the hurricane is going to hit and not to mention my sister has a 5 month old baby and the dealer knows thats cause they made a HUGE stink about not helping her put the baby seat in the loaner car quoting liabilities and such things. This is UNBELIEVEABLE! :mad
Also the previous week, my sisters vehicle, an 03 325i w/ 13K miles, had an oil service a week before and the next day a service engine soon light came on, so this is the reason its back at the dealer getting serviced. This should have been addressed in a diagnostic test of the car when it was in the bay getting the oil change!
So Yesterday, Tues, the dealer calls and says the car is ready. My sister drives with her baby and my mom to pick the car up. They get stuck waiting almost 35min for the car to pull up and then noone wants to help them remove the baby seat and at least bring it to her car. Also the car was FILTHY like it sat out during 5 hurricanes and the seats were fully reclined like someone was sleeping in the car. Honestly the car could not be recognized. It really looked used and abused. The interior had marks all over it and the car itself was just covered in dirt. Isnt Lauderdale imports supposed to wash every customers car or is this the usual screw over people in 325 routine. I can honeslty say that even when I used to go there for service, once they pull up in their system that my car is a 325ci, they treated me like I was a lesser individual and never had a BMW loaner waiting for me. This really aggrivates me and thats why I continue to take my business to VISTA where they treat everyone the same whether you have a Z8 or a 325 like myself. My sister was just loyal because she owned 3 previous BMWs from Lauderdale Imports and figured so far so good, up until this service. Things have changed there for the worse and both myself and my sister will acknowledge that. I wrote this post so that people will take into account the mistreatment of a 26 yr old hard working woman that has a 5 month old who needed to be comforted and assured that things will be ok before a very scary hurricane rather than threatened and mistreated by an establishment that represents and supports our beloved BMW's. I hope we can all learn from this and I really hope that BMW NA reads this thread. My sister will be writing a letter and you can be sure that not 1 of our 3 BMW's will ever be going back there for service, let alone purchasing the X3 that my brother-in-law is buying in the next month or 2.
Take it easy,
Justin