May as well add my customer service experience in here from AA. My AA front strut bar's bolts were all rusted extremely badly. ALL the bolts were. So I emailed AA with some pics explaining what happened and they immediately offered to ship me new bolts for free only asking the return of the rusted bolts for show to their vendor. My experience was excellent... I received the bolts in a few days after the emails with no problems. :)

was this before or aftern their last experience on this topic???:D
It is ok for vendors to mkae mistakes, but they need to lerarn fromt them and make up for the mistake they learned from...

Originally posted by bench mark
was this before or aftern their last experience on this topic???:D
It is ok for vendors to mkae mistakes, but they need to lerarn fromt them and make up for the mistake they learned from...

This was before.. a few years ago acutally.. but i thought I'll put some input in this new forum..:D

Karl and Mike Hugh have always given me very good service as well as an excellent product. I am all the way in OHIO and I get all my chips from Karl. He seems to make them just right:12:

yeah, I think they are pretty good folks.

funny thing though...when i ordered my clutch and flywheel from them.
I wanted to order the stuff, but I would have had to wait about 2 weeks till I got paid again, and because I was feeling spoiled and didn't want to wait, I called The First National Bank of Dad, and said, "Hey, lend me a couple grand so I can get my clutch job done." He knows I am good for it. So he gave me his Debit card numbers and I called AA to order.
I am ordering the stuff and since my dad's bank is in Florida and I wanted to have the stuff shipped to Atlanta, they weren't going to let me do it. The guy who I was talking to (I think his name was prestige or something) said that he didn't trust when "KIDS" call up and order with a parent's CC. I am friggin 32 at the time. I got a good chuckle out of it. I understand where he was coming from anyway.
Now where did I write that CC number down? Time for a turbo:evil2

:az:

:dunno

lol

You must understand from a buisness perspective that using other people credit cards can cause some major heartaches. I'm not saying you, but several people claim to be using there dads credit card. 3/4 of them usually check out, but that other 1/4 make it difficult on everyone. If you do not weed them out the company accepting it will either have their credit hurt in the future, or have to pay for the ammount that ws charged. And who wants to lose $1000+ :dunno

Active has always been very frienly with me, and seems to want to please anyone they deal with. If you have a problem, they would be the first to want to fix it.

Just thought I'd add some input :D

don't get me wrong. I am not complaining at all. i totally understood the situation. I just saw this thread, was tired and bored and decided to do some rambling.

everyone i dealt with there was great.