Ordered a c/f shift knob (one of the two blems in their clearance section) on 1/31, and it shipped today.:D I think the third phone call did the trick. I was told it was miscommunication between the shipping manager and Rob, and partly due to the sheer volume of shipments. If I wasn't so excited about the good deal, I'd have cancelled. But, they threw in free shipping.:clap:

When I called one week after I placed the order I was told by Rob that my shift knob may have been sold to someone else, and that he'd call within a day or two with an update. Well, those days came and went w/o a call back.:dunno So, I called UUC and was told by Dave that the reason it didn't ship out was because they were retrofitting a retainer screw as an updated version, and that would take about a week or so. That was last Thursday. Today I call and talk to Rob, and he somehow manages to find the shift knob, and no, the retaining screw will not be fitted. Dave gave me wrong info. As is, with one added blem (forgot to mention this to me during the initial order). One of the 4 "nubs" that hold the shift knob in place is broken off, so it is fairly loose on the shifter. He says the solution is to put tape on the lever so the knob is once again snug. And if it doesn't work? It should work. What if it doesn't work as you say it should??? That's like saying what if I go into the garage and find that my black tires aren't black anymore. Huh?:confused: This goes on for about 10 minutes on my dime. Well, a blem is a final sale, so if it doesn't work, I'm SOL. Like I said, if I wasn't so excited about it (I've been waiting for someone to make a c/f FACTORY style knob forever), I'd have cancelled. Oh well, just had to vent. I'll give an update when it arrives as to fit/finish. After all that, I'm still looking forward to getting it.

I'm going to express a little "concern" on this thread.

I realize that you had a problem with the delivery, timeliness, and overall forthrightness. I want those that respond to this to excercize good judgement.

We've had a number of threads regarding UUC...hence my apprehension.:wave:

Hmmm..

Being that BF is not currently a good place to talk about any vendors shouldn't this thread go away. I am very upset that vendors have been given carte blanche to act how ever they want and the thread will be closed. We witnessed this yesterday. I have never seen hide nor hair of that vendors ads on this forum, but because certain people are associated with them they are given many many freedoms on this board. Bob claims that his advertisers are fairly exempt from complaints on this board. I'm willing to spend $50 a month to say and do as I please. It is completly and totally beyone me how a place lie this can kiss certain peoples rear nds and be on harsh on others. I for one would encourage people to say how they feel. Maybe, just maybe it will push all vendors to take better care of their customers.

Brian

People are allowed to voice their opinion... but when it turns into a sladerous and bashing session, the threads are stopped.

Brian...I closed a thread yesterday because I had suspicions...if my suspicions were incorrect...than I apologize for overstepping my bounds.

However, I may differ a little with Bob's very firm interpretation of the rules in that I too believe that if you have a problem with a vendor, you should be able to voice it.

However, I also feel that rather than assume that the vendor will reply, you should take the time to think:

Is what I'm posting private between me and the vendor?
Is what I'm posting single-sided and biased?
Is what I'm posting going to stoke fires that are already very highly lit up?
AND finally, is what I'm posting easily added to another thread?

If I have a problem with a vendor - regardless of whether they are a sponsor here or not - I'll report it...just like Frayed posted his write up about Rogue's exhaust.

So. How about them Cubs? :stickoutt

Thank you for the explaination. It seems that whenever a subject isn't going a certain vendors way a certain person always gets the last word in an closes the thread. The thread yesterday was doing pretty well. I am pretty open in my dislike and distrust for several vendors and I can back it up. When I was in the business I paid very close attention to places like this and used the complaints to help me do my job better. I think that all vendors should encourage open debate as to their cust service, quality, and so forth. Whenever something comes out that a member hinks is the greatest thing since sliced bread they sing the praises, but when a member is rightly pissed he can't go on record about it. Yes, vendor disputes can be a touchy subject that require attention to keep the kids from getting out of control. But, as in yesterdays thread, things staryed fairly calm. What upsets me so much is that it appears that freedom from public complaints can be bought here ad that certain people will push their favorite company and gaurd their image with an iron fist, but will be among the first to pile dirt onto a competitor.

Thank you for letting me say my peace in a reasonable manner. If this does get out of control, please delete my posts.
Brian

Originally posted by jsp98m3
So. How about them Cubs? :stickoutt


Ok... Jim, that was the last straw, I'm going to close this thread now... just kidding ;)

Constructive disputes can be said civilized.. but it always turns out with people getting very testy then turning into personal attacks which we will not allow. EVERY vendor has their issues Im sure.. lets not get stuck on the bad all the time everyone.

This is a very touchy topic and I don't think that regardless of how clean we all think we are in this, many of us do not have a public perception of being fair and even handed.

Here is an example:

I am friends with Rob Levinson off the list in a distant manner and have made LOTS of money from him selling my products. I am also friends with Ben Liaw and have gone out to dinner with him and his wife. I've never bought an RE product but have bought a UUC SSK. I have bought AA products and generally like them all.

I think it would help if everyone dropped trou and revealed what associations they have just to make it clear.

I completely understand. I'm not trying to be a trouble maker here. I just wanted some answers. We're having a civilized discussion about this and I appreciate it.

You are very right. This isn't a place to air all of our dirty laundry, but if someone feels that they are bein treated poorly then they have a right and a duty to other members to air it. As long as people can keep their toes in line then everyone should be able to learn from other peoples peoblems. Sure, some bombs will get lobbed from time to time, it happens, but everyone needs to remember that we're not doing brain surgery here.

Brian

Originally posted by jsp98m3
I am friends with Rob Levinson off the list in a distant manner and have made LOTS of money from him selling my products. I am also friends with Ben Liaw and have gone out to dinner with him and his wife. I've never bought an RE product but have bought a UUC SSK. I have bought AA products and generally like them all.

I've dealt with Rob a bunch of times... great guy. I talk to him on the phone quite often and he has been more than helpful with his products and other products that he doesn't even sell. He's currently helping me with something that he didn't even sell me... great guy.

Never dealt with Ben...

Talked to Turner a few times... great guy. Very helpful, plus he's got alot of track knowledge.

Talked to Jim... well, we didn't hit it off the first (or second) time around.

I worked for TC Kline for 5 years. I don't perticularly LIKE him at this point, but I do respect him. Being that I worked with him for so long I built more than a few relationships with people, not only as a vendor, but as a customer. My only allegiance at this point is to Jim Leithauser and Bob Tunnell. I now work for RealTime R&L doing work for Bridgestone/Firestone. But, I only speak for me.

You name a vendor in this industry and I've delt with them. I've pissed off people and people have pissed me off. It happens. But in the end, it all helps to build a better customer service person.

Brian

Honestly I dont think the thread about the strut tower brace and the emails should have been closed..

It REALLY looks like AA has a hold on the moderators of this forum - whenever anything is said bad about them the thread gets locked. I dont even see them as being a supporting vendor.


I have not yet dealt with these companies but would like to hear the complaints of people before I do business with them. As far as only hearing the negative remarks.. thats a given.. Every single person here knows there wont be a thread about every single good transaction done.

The only real company I have dealt with is bimmerparts.com - I had no problem with them and have recommended them to god knows how many people. They are cheap and sell good parts.

Originally posted by Stockman
Honestly I dont think the thread about the strut tower brace and the emails should have been closed..

It REALLY looks like AA has a hold on the moderators of this forum - whenever anything is said bad about them the thread gets locked. I dont even see them as being a supporting vendor.


I have not yet dealt with these companies but would like to hear the complaints of people before I do business with them. As far as only hearing the negative remarks.. thats a given.. Every single person here knows there wont be a thread about every single good transaction done.

The only real company I have dealt with is bimmerparts.com - I had no problem with them and have recommended them to god knows how many people. They are cheap and sell good parts. agreed.

Like I mentioned in my original post, I'm only stating my experiences from my first order with UUC, which was not a particularly good one. I never received the call backs they promised, and they are not retrofitting the set screw they said they were working on. Why didn't Dave ask Rob (who was on another line at the time) what the deal was before telling me that my shift knob is being sent out for a set screw retrofit, and to expect it an a week? Furthermore, the blem knob I'm getting apparently isn't the same one Rob described when I placed my initial order. That's the one he couldn't find the first time I called. Sure, for less than half the price, I shouldn't be complaining. But the events that have transpired between me and UUC over the past three weeks have left a bad taste in my mouth. I'm still looking forward to receiving the knob because I've been wanting a c/f OE style one forever, and the price is outstanding. This topic is only concerning my experiences thus far with the one time I've ordered anything from UUC, and not about their products. I'll post my thoughts on the product when it arrives.

Will I buy from them again? Maybe, if the price is right.:mdrbig

Besides a few conversations with Turner at various track events and some time spent talking to Ray Korman while my car was in his shop, I've never met any of the various vendors in person, though over the years, and while developing/running two BMW race cars, I'm exchanged emails with most everyone but AA. Rob Levinson, Ben Liaw, Jim Leithauser, Bob Tunnel, T.C. Kline, Matt Malfa, Alfred Du Pont, Will Turner, Ray Korman...every one of them has impressed me with their commitment to serving BMW enthusiasts, and everyone of them is a BMW enthusiast themselves.

That being said, they also all have problems and employees that can't be controlled every second of every day. I've heard complaints, as well as praises, about every major BMW tuner in the nation. I personally wouldn't bring my complaints to a public forum unless I had a really big problem with someone and I generally try to practice the "only say on the internet what you would say in person" rule. However, I do believe that anyone with a legit problem should be allowed to air it here.

BUT, ONLY and I repeat, ONLY, after the tuner in question has been given every chance to make good on any promises they make about quality, fit, delivery, price, etc. Hypothetically, if UUC has a guarantee and your exhaust doesn't fit, but you come here and complain before you call UUC and give them a chance to either explain to you how to make the exhaust fit correctly or send you a new exhaust, then I WILL call you out on it. You are just being a whiny punk if you insist on insulting a company before you give them a chance to live up to their end of the deal.

Besides AA, which I don't have any personal experience with, I can vouch for most every BMW tuner in America. None of them are out to get you or out to send you parts that don't fit or don't work. It wouldn't be good business and they would be out of a job. They love your BMW nearly as much as you do, so give them the chance to do the right thing. If, after you have given them every chance to make the deal right and barring extreme extenuating circumstances, there is still a problem, then feel free to come here and slam a tuner.

At least that's my opinion...:)

Until further notice our rules concerning unproductive, flaming and derogatory one-sided remarks about vendors are lifted.

Bob ///M3



Disregard the following original message. This post has been edited by Bob ///M3

I'm attempting to keep member complaints of ALL vendors civil...which is damn near impossible!

By the way, paying $50 will not allow you to say and do anything you please! Read our Rules...

I'm not one to believe everything I'm told, especially when I only hear one side of a story. And if you've ever had the opportunity to experience what happens when a vendor tries to explain his side of a story you know why very few vendors make an appearance on message boards!

Any member could instigate a problem thread with no problem by posting something derogatory about ANY vendor. When it happens, it's like a bunch of vultures attacking!

It makes me wonder what "good" this particular thread offered to our community!

Originally posted by Bob ///M3
Any member could instigate a problem thread with no problem by posting something derogatory about ANY vendor. When it happens, it's like a bunch of vultures attacking!

Originally posted by Bob ///M3
It makes me wonder what "good" this particular thread offered to our community!

Bob ///M3





Do you like to do business completly blind? Do you not like to know what you are stepping into before you do it? Perhaps you have the money and influence to get what you want. Most of us dont. If we get screwed by a vendor most of the times we cant just order from another vendor the same day and order something else and just hope the best comes from the problem dealer.


I know I for one like to hear complaints and form my own opinion on them. I know of a supra parts person who had the worst customer service ever and had peoples money without sending parts out for months.. You know how people started to know why to not buy from them? Threads like this. I am not saying UUC is bad but these threads serve a damn good purpose.

Bob,

Maybe we should carry on this discussion in private. It upsets me that Kevin, JimP, BryanW, Umnitza, myself and others have had a reasonable discussion and you come in and jump down my throat. I have alot of time in this industry and when I was in the line of fire I damn well spent alot of time on boards like this. One learns alot about how their customers feel by paying attention to places like this. And on the thread that we are discussing, the Vendor in question DID HAVE AN EMPLOYEE POST ON THAT THREAD. Yes, there are always two sides to every argument. It sure would be nice if some vendors paid more attention to places like this. But, we, as a community have the duty to each other to share expirences, both good and bad. You posting of the "supporting vendor" policy at the end of that thread basically implies that the right to treat customers badly, say and do as you please, and be exempt from critisism on this board can be BOUGHT. I have never seen a banner or any advertising from the vendor in question on that thread, but you do have one of their employees and their webmaster as moerators on this board. You have provided them with a HUGE ammount of free advertising on this board. Maybe they are due for a little bit of well founded critisism. No one started a flame war yesterday. Everyone did a good job expressing opinions, both for and against said vendor. It really bothers me how some poeple and companies are treated as though they are above the rules and some companies you allow all kinds of dirt to be thrown upon.

I really enjoy this community and feel that it is my duty as a member to voice my opinion when I feel that there have been wrong doings by the people in charge.

Brian

Originally posted by Kevlar



Ok... Jim, that was the last straw, I'm going to close this thread now... just kidding ;)

Uh, yeah, I ordered some stuff from Jim and he said that I could return my original part to him for a $50 rebate. But when I wanted to send him two of the same thing, he refused to let me have $100. What a cheap bastard. :eyes1

Read by "edited" post above!

Bob ///M3

You could always buy two of them :) I can make more.

For the now confused, I give rebates on stock mirrors when you buy an InV1si-Mirror. I have all the stock on mirrirors that I can use at the moment and don't need two mirrors back for one sold. I try and keep the stock down to a one month turnover level. That lets me do things like lower the original sell price from $300 to $200. I lowered the rebate level from $100 to $50 at the same time as I found cheaper sources of parts. But overall, that's still a $50 price reduction.

Let me know how you like the mirror. I made a change in the display to make it more visible in sunlight.

Brian, there is no need to discuss this topic in private. Please read my edited thread above. Until further notice I have changed our rules concerning discussing vendors. No thread will be closed (unless other rules are disobeyed).

Bob ///M3


Originally posted by BMLRacer
Bob,

Maybe we should carry on this discussion in private. It upsets me that Kevin, JimP, BryanW, Umnitza, myself and others have had a reasonable discussion and you come in and jump down my throat. I have alot of time in this industry and when I was in the line of fire I damn well spent alot of time on boards like this. One learns alot about how their customers feel by paying attention to places like this. And on the thread that we are discussing, the Vendor in question DID HAVE AN EMPLOYEE POST ON THAT THREAD. Yes, there are always two sides to every argument. It sure would be nice if some vendors paid more attention to places like this. But, we, as a community have the duty to each other to share expirences, both good and bad. You posting of the "supporting vendor" policy at the end of that thread basically implies that the right to treat customers badly, say and do as you please, and be exempt from critisism on this board can be BOUGHT. I have never seen a banner or any advertising from the vendor in question on that thread, but you do have one of their employees and their webmaster as moerators on this board. You have provided them with a HUGE ammount of free advertising on this board. Maybe they are due for a little bit of well founded critisism. No one started a flame war yesterday. Everyone did a good job expressing opinions, both for and against said vendor. It really bothers me how some poeple and companies are treated as though they are above the rules and some companies you allow all kinds of dirt to be thrown upon.

I really enjoy this community and feel that it is my duty as a member to voice my opinion when I feel that there have been wrong doings by the people in charge.

Brian

Bob,

I'm not sure that lifting the rules is the right move. I believe that people should be able to relay expirences both good and bad about vendors in an adult and non personal fashion. Personal, dramatically emotional, Flaming, and vendor bashing should not be allowed. It might take some time of a moderator to keep an eye on the inmates (hell, i started his, I'd do it). Maybe it might be a good idea to start a "vendor comments" forum. That would keep things confined to one place.

I know that reasonable and adult behavior can help all of us form our own opinions about vandors. We all get along with each other (for the most part), we should be able to get along with all of the vendors. Maybe some of them will learn to pay closer attention to places like BF.com

Brian

Brian,

There is no in between! You and others have asked for the right to say anything you wish (about vendors) without control...now you have it! Let's see what happens.

Bob ///M3

Originally posted by BMLRacer
I know that reasonable and adult behavior can help all of us...

Reasonable and adult behavior leads to rational arguments based on facts and two sides to a story (not one biased side). These are arguments that are welcomed...

Now it's the unreasonable and childish behavior that does nothing but tarnish the board and the unsuspecting vendor who may (or may not) be at fault for any numbers of reasons.

Maybe it was a shipping problem, maybe it was a product problem... hell maybe it was even a USER problem (go figure). 8 times out of 10 ... it's a USER issue, but because we all think we are freakin' PERFECT... we refuse to accept that maybe we screwed up and are the first to point fingers... hence the unrational behavior.

Let me make a comment.

Just like in 'real life', you know, the one where people have faces and you can't hide, it should be the responsibility of all members to help regulate the conduct of our little closed society.

If someone makes an outlandish statement good or bad about a vendor, they ought to be 'called' on it. Gently, but enough to let them know that the boots are going on and they need to engage their bullshit filter.

There are people on this board among others that are ridiculously obvious (and stupid) boosters or critics of certain vendors. They all need a good spanking.

If you want to see less moderation from less than perfect people (and who's perfect?) then do some of your own.

If people go overboard on critical comments or overboard in their head-up-the-ass colon kissing, say something. Just keep it civil. In the short term, it may result in some bruises that will require MORE moderation. But in the end, people will get the idea.

Originally posted by Bob ///M3
Brain,

There is no in between! You and others have asked for the right to say anything you wish (about vendors) without control...now you have it! Let's see what happens.

Bob ///M3

Bob.

I strngly feel that you're wrong about this. It is very easy to police. Now, if someone starts bagging on AA, Kevin can't jump in, get in the last word, and shut the thread. I applaud that. But, if Billy says that Bob's Bimmer Forums suck because they wouldn't give him a flippy flappy for $.01 and throw in free shipping so now they are "punk bitches", then that needs to be stopped immediatly. Like I said, a complaints, compliments, and comments about vendors section needs to be started. I spent 5 years in this industry and know pretty well how to handle most comments and complaints. I am the first one to share my positive dealings and I also post my problems.

You work up a section and let me run it. I'll keep people in line..Trust me. And, that can keep the rest of the board free of trash.

This can be a good thing if run correctly.

Originally posted by BMLRacer
Now, if someone starts bagging on AA, Kevin can't jump in, get in the last word, and shut the thread. I applaud that.

Well... if that's the case, I wouldn't be able to close any thread pertaining to AA, UUC, ECIS, BMW (both NA & AG), Bridgestone, Firestone, Falken, Pioneer, Rockford Fosgate, Brandsmart, Phillips, Meguirs, Zaino, hmmm... what other products do I have/use for the car? Hey why stop at the car... what about computers, cell phones, mountain bikes...

Kev,

I think the point is that you have a closer tie with AA, than say I do. I like them too, but I don't have any particular personal contact with them. You may not get anything financial from them, who knows. But you are viewed as being 'close' with AA

On the other hand, it would be correctly viewed as patently unfair if I closed a thread related to some issue with Demon Eyes.

Note to self: Do it anyway :) <== Just kidding!!!

There's a saying in business. Perception is fact. If your customers (board subscribers) view you as having a bias, guess what? You 'have a bias'.

Originally posted by jsp98m3
Note to self: Do it anyway :) <== Just kidding!!!


Gee, I was just kidding about Jim's rebate on his mirror. The rebate's not an issue with me. I'm just glad he had time to answer all of the ridiculous questions I had for him. I'm pretty sure I annoyed him pretty good the other day. :D

I guess :eyes1 doesn't cut it anymore. I shall refrain from posting my sarcastic views on the general forum then.

I was just trying to lighten the subject up a bit. My apologies to those that I have cause harm to. :embarrasm

Kevin,

I'm not picking a fight with you. It's a. not my style and b. not worth my time. But, you have to admit, you are the biggest AA cheerleader out there. You build and maintain their website. And, history has shown that when the cards are against AA you like to get the last word and close the thread. It has happened on more than one occaision. I do work for a major tire manufactuer, I do offer help with sizing and questions that arise. Other than that, go ahead and say what you please. If somene asks my opinion I will offer it. It's pretty rare that I make sure no one is bad mouthing the product.

All I'm saying is that you, as a "Super Moderator" and a psuedo employee of a vendor hav to walk a fine line. You tend to take the vendors side rather than doing your fair and impartial duty as a moderator.

Brian

I knew you were kidding.

Now ***I'm*** getting paranoid.

So anyway, let's talk about something we can all agree on. The Roundel is a worthless, tepid, cesspool of milktoast writing and isn't worthy of sitting next to the other POS magazine, Motor Trend.

Originally posted by jsp98m3
I think the point is that you have a closer tie with AA, than say I do. I like them too, but I don't have any particular personal contact with them. You may not get anything financial from them, who knows. But you are viewed as being 'close' with AA

I always considered myself to be lucky to have a BMW tuner (service shop) in my backyard that I could trust... and here I am being cursed on the internet for such.

I try to remain totally unbiased and let threads take their course before closing them (unless they are blatently wrong)... and I thought my service record with this board had proved that... not just in this case, but in cases from the past as well. I tried closing a thread with an explanation, people get pissed off. I tried closing a thread with no explanation, people get pissed off. Maybe I should just start closing random threads and see what happens.

But hey... if that's what the public wants, that's what the public gets. I will continue to argue on for what I believe is right (regardless of vendor)... I just won't close the thread. If the thread boils down to a huge pile of flaming horse crap... then so be it.

Originally posted by jsp98m3
The Roundel is a worthless, tepid, cesspool of milktoast writing and isn't worthy of sitting next to the other POS magazine, Motor Trend.

Actually, I use the Roundel to price out my car's value every month... this way I can update my financial status in my favorite financial program.

Originally posted by jsp98m3
So anyway, let's talk about something we can all agree on. The Roundel is a worthless, tepid, cesspool of milktoast writing and isn't worthy of sitting next to the other POS magazine, Motor Trend.

No centerfolds.:boobies No naked chicks.:boobies What a crappy magazine.


Jim,

Don't worry, you'll be the first to know how they look. I plan to do the installation myself. If it looks better than a half-assed job, then I'll post pics for everyone to see Jim Powell's InV1si-MirrorV.2 with DAG (Daylight Anti-Glare) patenting pending, of course. :D

:)

Like I said, perception is fact and you have absolutely no control over it. It's a curse. Everyone lives with it.

I like parts of the Roundel. But pricing, Kev? Now there are some fairy tales in there :)

Originally posted by jsp98m3
[BI like parts of the Roundel. But pricing, Kev? Now there are some fairy tales in there :) [/B]

I can dream can't I? It's the only way I can justify putting more money into the car... cause it's worth more than I owe (at least according to the Roundel) :D

Jim,

If it is your power it would be nice to get Bob to rename this forum Vendor Comments, compliments, and Complaints. I believe that Bob is taking this in a negative direction. It would be nice to encourage members to voice their opinions. Lets hope that for the most part they are positive, but from time to time something wrong is going to happen. I know that you are aware of the fact that I paid attention to message boards. I was on the phone with you stat, and we got you a rollcage date. That is how things should work. I offered to help run this, becuase I feel partly responsibe for creating it. Maybe you have pull with Bob, becuase he obviously does not take me seriously.

Talk to you soon and let me know if you need to me to put on my BS boots.

Brian

Looks like it's taken care of. I have no control over who moderates anything. It's ok with me if you moderate stuff. But Bob makes the calls. I know one thing, I sure as hell won't get near any complaints dealing with anyone selling Demon Eyes or JTD products.

I'll recuse myself quickly and silently.

I agree that in your time at TC Kline you listened to criticism and apparently took it to heart. I can be pretty vocal on customer service issues.

I hope this forum goes well. I suspect it will need more moderators than this as it will probably be jumping most of the time and some of us need to sleep sometime :)

Brian, good luck! ["Personal, dramatically emotional, Flaming, and vendor bashing should not be allowed."]

Bob ///M3


Originally posted by BMLRacer
Bob,

I'm not sure that lifting the rules is the right move. I believe that people should be able to relay expirences both good and bad about vendors in an adult and non personal fashion. Personal, dramatically emotional, Flaming, and vendor bashing should not be allowed. It might take some time of a moderator to keep an eye on the inmates (hell, i started his, I'd do it). Maybe it might be a good idea to start a "vendor comments" forum. That would keep things confined to one place.

I know that reasonable and adult behavior can help all of us form our own opinions about vandors. We all get along with each other (for the most part), we should be able to get along with all of the vendors. Maybe some of them will learn to pay closer attention to places like BF.com

Brian

You asked for it! ["Personal, dramatically emotional, flaming, and vendor bashing should not be allowed"] Good luck Brian!

Bob ///M3


Originally posted by BMLRacer
I spent 5 years in this industry and know pretty well how to handle most comments and complaints. I am the first one to share my positive dealings and I also post my problems.

You work up a section and let me run it. I'll keep people in line..Trust me. And, that can keep the rest of the board free of trash.

This can be a good thing if run correctly.

Go Brian... lets see how this board is handled.. :)

Thanks everyone. I'm up to the charge. I think that the 4 of us all know alot about this industry and customer service. I'm very excited about keeping this a fair and decent forum, not the dirty laundry of BF.C.

I've got my BS boots with me. But, as of now, I'm going to bed.

Good night and thanks Bob, Jim, Willy, and everyone for getting sick of me bitching and letting me help.

Brian

Brian, you're welcome!

Drop by the "private" Admin & Mod forum at the bottom of the page to say hello.

Bob ///M3

Just my positive vote

ordered my bushings from UUC (in Europe now).

Got them in 3 days from my Internet order, and everything was OK.

3 day turnaround for an international order without even lifting the phone handset is very good service in my book.

Just my vote from my personall experience.

Vlasis

I'm glad this thread has been allowed to continue. As a businessman, I understand the need and feel that it's a priority to ensure the customer's satisfaction. If they didn't have the original blem item described to me when I ordered, they should have replaced it with another item with quality that was equal to or better than the one ordered. Basically he said take it or leave it. Of course, for that price I'm gonna take it, and I hope I don't regret it. I just wish the sale was handled differently on his end. Since this was an unusual circumstance, he could have lifted his "final sale" policy concerning blems.

bravo Brian! Thanks Bob!

I think this is a very positive step.


Jason
97M3
98 328i