i got a UUC exhaust and installed it ... it was off...

they said to move 1 hangar and rotate another and i followed their websites instructions ... and only 1 hangar reaches the exhaust. the passenger sides is lined up ... but is hanging down too low to catch the thing. also even though it is centered in the bumper ... the angle which is comes out at isnt right.

i am not at all pleased with UUC ...

send it back. no reason to keep something you're not happy with...especially since it doesn't work as advertised and it probably wasn't cheap either.

which exhaust is this? the traditional "can" system or the new Tanabe system?

anybody else have similiar problems with UUC parts?

just my $0.02.

Quite simply, something must be being missed here.

Our System•U exhausts are fitted all the time with no problems whatsoever, as many, many satisfied customers can attest.

Your exhaust installation should not be that complicated at all... sounds like one of the hangers might have been flipped around.

May I suggest something else? <i>Call us</i> during your install so that we may HELP.

We're always here (Monday-Friday, 9am-7pm eastern time and by e-mail most weekends) for technical support, and quite frankly we can help a lot more productively than waiting for responses on a message board.

This is something I see all the time with every brand of aftermarket part - if you have an issue, call the people that make the product. Chances are pretty good they know something about it!

- Rob Levinson
<a href="http://www.uucmotorwerks.com">UUC Motorwerks</a>

Originally posted by Rob Levinson
May I suggest something else? <i>Call us</i> during your install so that we may HELP.

We're always here (Monday-Friday, 9am-7pm eastern time and by e-mail most weekends) for technical support, and quite frankly we can help a lot more productively than waiting for responses on a message board.


I second that... call them and talk to them. I've been on the phone with UUC quite a few times and I found them very helpful in matters I was not sure of. They were very helpful in resolving my issues with their products and they have been even helpful with other products (that they don't even sell).

Call them... talk to their tech support... it could be something really simply... or it could be the UPS guy dropped it. They will know and advise you how to handle the situation.

that is true ... i kinda lost it when ive been working on getting it right all weekend and its just not working out.

ill be calling u guys tomorrow !

i have to give u credit to reply to me so quickly and readily

Did you try emailing UUC on the weekend. They do get back to you within the same day and are very helpful even on teh weekend. You should try emailing them first before anything. I agree with Kevlar, I haven't had any problems with them at all and there quality is always there, Top Notch:D

Khoa

My UUC exhaust never fit correctly, either. UUC gave up. I gave up and sold it.

In retrospect, something I should've tried was turning the exhaust mounts around. They are symmetrical and might've gotten installed wrong. Are the bolt holes in the rubber frame towards the front or back of the car? The correct orientation is to the rear... mine were backwards.

-kit, with aa exhaust that fits pretty close to straight

which UUC system are you guys talking about?

"Our System•U exhausts are fitted all the time with no problems whatsoever, as many, many satisfied customers can attest."

That's the most hilarious statement I have read on a BMW board in a very long time!
Everybody complains about the uuc exhaust fitment. It is a very poor fit for an M3. It is made to fit non-M e36's, but is sold to M3 owners as well. That's why you have to go through so many changes with the hangers just to have the tips come out of the space in the diffuser. The tips will never exit straight out of the diffuser of an M3, and will always be a tad "short", because it is not made for an M3 . . .

Love that sound, though. Its a shame they don't make an M3 specific one . . .

It's not "funny"... it's the truth.

99% of fitment problems we have encountered have turned out to be installation issues. Not to blame the installer, but we see that with many other brands of products.

I should know - I personally have visited installation sites where there are issues, pointed to the problem from three feet away and said "that's it." Five minutes later, problem solved.

The other 1% have turned out to be damage caused by shipping. This is something we take care of with our <b>100% dedication to customer service</b> by replacing the product at our expense. Additionally, we have recently made some major changes to our packaging and warehousing to ensure that damage potential is greatly decreased. Our new local warehousing also lets us control every aspect of shipping.

I don't know how people can make blanket statements like "product X has a problem" who have only seen anecdotal statements.

"BMWs suck!!!" - How many times do we see newbies say that (and that's a very newbie attitude) when they have the tiniest little glitch? That same person usually says "I never even thought of asking the dealer." Uh, why not? Do you think a message board is going to solve your problem, or the person who sold you the product?

Let's have an adult attitude here... bash an excellent product that so many people have had <b>perfect</b> results with (and have posted about) and you're not helping anybody in the community at all.

- Rob Levinson
<a href="http://www.uucmotorwerks.com" target="_blank">UUC Motorwerks</a> * 732.398.0001

I speak from experience. I have a system U on my M3. Anyone can do a search on the major BMW boards and they will find a vastly disproportionate number of posts regarding the poor fit of UUC exhausts vs. all other exhaust systems combined. Its not exactly a big secret.
Its interesting how your long response completely failed to address the "universal" e36 fitment issue. Do you have any "adult" comments for us on that?

I don't know what happened with your exhaust - did you call UUC? We would have made sure that your issue would be worked out.

As far as the "universal E36 fitment" - of course, all M3/328/325 can share exdhausts. They're interchangeable and that's no secret.

But of course your question is asking "why does the hanger have to be moved?"

There's a simple engineering answer:

The original M3 muffler is very wide. Our muffler is much narrower (for improved sound tuning and weight reduction). Instead of having a bracket reach so far to the hanger and taking so much strain (imagine holding a bowling ball with your arm straight out, horizontally - not too easy!), we take advantage of the existing alternate mounting points that let the hanger be re-mounted much closer to the muffler, so we can use a shorter bracket (imagine holding that bowling ball with your arm bent close to your chest - much easier!). That's the correct way to design such a system.

- Rob

Rob, I congratulate you on the professional responses you have given and the level of restraint you have shown against bait given to you. Something we don't always have the ability to display and use (we all can remember the non-constructive flame-wars Conforti and UUC and others have had).

Kit may be on to something you have also touched on - the alternate mounting sites. I recently removed my AA gen I to re-weld new tips on and upon re-install, the fit was not "right-on" like before! After a few flips and bends I had a good fit again.

Techno- do you experience any of the cruising speed "droning" that some others have mentioned? I used to have a 78 T/A that resonated at 800 rpm so loud I could never order at the drive-thru.

Eugene

"As far as the "universal E36 fitment" - of course, all M3/328/325 can share exdhausts. They're interchangeable and that's no secret."

Yeah, sure they can "share" exhausts, but not without compromises. The dimensions and angles are different, but close enough that one can engineer a universal fit muffler that "almost" fits both.
For example, because the non-M valence lacks a diffuser, the tips need to be shorter (ever see an oe M3 exhaust on a non-M car - the tips stick out about 2" too far). A universal system can not properly account for this difference without compromising. And there are other differences.

The right way to handle this issue, is to make two different exhausts (Supersprint does this), or tell people that the exhaust is made for one car and not the other but will "work" on both (AA does this).

I actually like my UUC exhaust a whole lot. It sounds great and looks good. I highly reccomend it to others. However, when the fitment issue comes-up, I keep it real . . . and you should too.

Originally posted by Rob Levinson
The original M3 muffler is very wide. Our muffler is much narrower (for improved sound tuning and weight reduction). Instead of having a bracket reach so far to the hanger and taking so much strain (imagine holding a bowling ball with your arm straight out, horizontally - not too easy!), we take advantage of the existing alternate mounting points that let the hanger be re-mounted much closer to the muffler, so we can use a shorter bracket (imagine holding that bowling ball with your arm bent close to your chest - much easier!). That's the correct way to design such a system.


Makes sense to me...

Folks... this is not a UUC bashing session. If you have problems with your product. Please contact UUC first, according to Rob, he will make every effort to make sure the problem is resolved. If you choose not to contact UUC about your problem you really shouldn't come out and say the problem doesn't fit.

Wow, sorry guys, I wasn't trying to make waves. Just telling the truth. My bad. I hereby retract everything I said that was not pro-UUC, OK?

Instead, I'd just like to say that UUC exhausts fit M3's just great. I've never heard of anybody having a fitment issue with their exhausts. I have no idea how this thread even got started. Do you?

Rock-on UUC!!! :buttrock
UUC forever!!!! :boink
UUC Rules!!! :alright


I hope this jedi mind trick fixes things :dunno

I never had any exhaust fitment problems.. my Supersprint fit like a glove the first time with the M3 diffuser. And my new RE exhaust fit like a glove also.. both without any adjusting.

I do agree, if there is a problem with the product.. I would contact the company first. The seller deals with these issues daily and would have a better solution.

I gotta agree on the SuperSprint fitments,

My car is fitted with the M-Technik kit w/rear valence and I have a DTM Tipped system for my car without fitment issues. No cutting/trimming etc.

I've seen Willy's RE system and the fit is also excellent. I've seen UUC's older system and the fit looked good to me too. Remus is great, AA is great too.

BUT when you get a new system on the market and people are curious about it, they want to know everything there is to know about the system. So if somebody wants to scream out and say "Ron's Exhaust is a piece of Trash!", then I want to hear it and so do alot of other people on this board. I want to know why people think it's trash or why they are having difficulty with it. I don't think this is a bashing session, I think it's the best way for Rob Levinson (or any vendor) to get his hands dirty with his customers on a virtual basis and learn what they think and how he can help.

Do you see SuperSprint running around on this board? Okay.

I don't believe this thread was meant to trash UUC, but more of a big SOS for help from other members. Granted it wasn't titled in UUC's best interest but it did get your attention...didn't it?

There has been trash talk about UUC and other brands on all the boards, maybe some of our members have a little animosity towards them and others are just over protective - but this board is functioning perfectly and I think this thread is a great example of how we can be civilized (in our barbaric ways) and get help.

I learned something from this thread, I'm sure the rest of you did too: If your UUC system is having fit problems, check the hangers first.

***
Jerry Springer's Final Thought:

If you think something is trash, tell us more. If you think it's great and we should all get one, tell us why. Welcome to BimmerForums.com

Exactly... this thread did it's job. It helps inform people. Everybody is allowed an opinion (that's what this board is for ;) ). And we all did learn something from this...

Good thread. Speaking of which... did the thread starter ever get his exhaust lined up properly?

i havent gotten around to taking pictures of the exhaust and the way its mounted. i havent had the time. ill probably get around to it tomorrow ... so much work to do ... argh

but i must say it is cool that UUC actually saw this and im sure it will be figured out ... somehow.

i like the sound of it and everything .. louder than i thought, but still nice.

so hopefully thigns all work out !

i'll be installing my uuc exhaust tonight. i'll let you cats know how it be did went.

i suggest that these "mechanics" here take they car to a real mechanic for the installation.

Originally posted by //Masterpiece
i suggest that these "mechanics" here take they car to a real mechanic for the installation.

Pretty good idea. However, my boy did that and the tech couldn't get the thing to fit - told him UUC must have shipped him the wrong exhaust . . .

I say we change the name of the thread to:

"UUC Fitment Snuggles :69"

- "struggles" has a slightly negative canotation.

i did get a mechanic to install it ... it was crooked

so i decided if u want a job done right u have to do it yourself ... after closer inspection ... i KNOW there is no way for the tips to exit at the right angle ... it will be slightly off ... but im just trying to get it to line up as best as i can

also sucks is a powerful word, but perhaps it may apply

i mean why do these words even exist if theyre not going to be used.

Whe I got it, one of the pipes was 2 full inches too short to reach the exhaust pipes. Had to get a piece wleded in. About $35 bucks to adjust, tweak and weld in the piece and it's perfect now.

I had one of the early units, so I'm sure quality is better now

Yeah, you have it on right, Changster, otherwise it would not even exit the diffuser. As I said before, it will, by design, exit on a slight angle on an M3. The tips will also be a tad shorter than they should be on an M3. You don't need to call Rob or me or your momma to figure this out. You can look at the thing and easily discern this and quickly figure out that no remedy exists. You may choose to live with it (I did and have no regrets).

I have no animosity towards UUC or any other manufacturer and do not know Rob. I have a UUC shift knob and e-brake handle which I love, and I am in love with the sound of the UUC exhaust. However the fit does in fact "suck" as Changster noted.
Changing the title of this thread has got to be the most grand and grotesque display of "salad-tossing" I have ever seen. It is pretty sad that we can't voice a negative opinion about a product on this board. Changing the thread titles to serve the manufacturer's interests does a grave diservice to the membership and to the board itself.

Laterz

No more salad tossing

Originally posted by Rob Levinson
Quite simply, something must be being missed here.

Our System•U exhausts are fitted all the time with no problems whatsoever, as many, many satisfied customers can attest.


Obviously something is being missed ...lol

Well, I can attest that it fits like shit. Others can attest it fits like shit. Why cant YOU attest it fits like shit?

I agree with everything Techno said - Rock on dude.

<b>TechnoViolent, I sent you a PM earlier and haven't heard back from you... Changster, we have already swapped a couple of e-mails since this started, so I honestly don't understand why this thread has continued in this manner;
UUC Motorwerks has our "100% satisfaction guarantee" up to the point of replacing your exhaust with a new unit.

You're both welcome to call us and take us up on the 100% satisfaction guarantee.

From the descriptions I have heard, I genuinely believe we may have a "damaged in shipping" issue. Shipping damage does happen - unfortunately too frequently - and you get a new exhaust, no questions asked.

Frankly, I don't see this thread as productive and it could have been resolved by now. Customer service works both ways... you have to let the company help you.

- Rob</b>

Rob, did the UPS man run over everyone on this threads exhaust? I think it might be time to look at those design templates again. Report back and if there was an error, tell us it will be fixed! I think enough people have mentioned it to warrant that, don't you?

jason

ok...guys....toss your own salad from now on.

I won't granstand...I'm out of this thread:)
EDIT: I changed the thread back to its orginal title...
I'm deleting my other posts...forget I ever entered here...and keep it civil.

to defend against his original topic.. he said their fitment sucks.. not the company

Originally posted by yardboy
Rob, did the UPS man run over everyone on this threads exhaust? I think it might be time to look at those design templates again. Report back and if there was an error, tell us it will be fixed! I think enough people have mentioned it to warrant that, don't you?

I hesitate to even bring this thread back to the top. But come on Jason, are you kidding? Do you think the readership of this board represent a substantail number of UUC customers? I have known of UUC since the very beginning. I've got an original BL/SS from "back in the day". They have never been a company to sell anything that wasn't top quality and their customer service has always been amazing.

Like Rob said, if these people aren't happy, why are they just complaining here and not doing anything else about it? Send the thing back and get a new one. Everyone on here is a self-declared expert on the UUC exhaust, ready to refute any argument that Rob has. NEWSFLASH...he owns the company that designed the freakin' exhaust, he's forgotten a LOT more about BMW's than most of us will ever know.

Hey Rob, thanks for the help you and Matt and others have provided over the years. Don't worry about a few folks who just like seeing their words posted on the internet. It seems like anytime one of the real enthusiast companies try to help customers in a public setting, the public tends to do nothing but complain (i.e. Jim C).

Good post Bryan! And very true on all accounts...

Bob ///M3

Don't worry about a few folks who just like seeing their words posted on the internet

get off your throne already. i'm really impressed you knew them before they were famous and you have their first album, but that is neither here nor there regarding the fitment of their currently shipping exhaust.

if i have to ship it back, that is not 100% customer satisfaction, because i'm pissed off i had to spend all that time f'ing with something that is advertised to bolt on without a hitch. if there are rampant shipping damages, is it time for better packaging.

i have nothing against rob or his company. before i buy it, which i have been planning to do, i would like to find out what are the source of the issues being discussed here. if it were my co., i would be pissed about this thread. and i would figure out why it came up. and i would fix it. and i would let everyone know.

jason

I like diced nuts in my salad. Some crumbs too.

Eugene

guys guys ... this is getting out of hand. in fact im going to run outside right now and take pictures of the fitment and exhaust ...


no flaming necessary although the design IS questionable ... otherwise why are we all complaining ? its nothing against UUC personally, just htis particular product ... if i got any other companies product and it sucked i would say so right here because i can!

i must say i have the UUC sway barbarians and i like them. theyre great.


also one more UUC related thing ... do u guys still sell a strut brace ? does it fit traction control cars ?

Originally posted by themadhatter
Do you see SuperSprint running around on this board? Okay.


Just because they are not posting, that doesnt mean they are
not watching :eyes1

Originally posted by TKM3


Just because they are not posting, that doesnt mean they are
not watching :eyes1

Everyone is watching!!! :chix

Originally posted by Stylin


Everyone is watching!!! :chix

Yes... even carfax.com was watching :devillook

Originally posted by TKM3


Just because they are not posting, that doesnt mean they are
not watching :eyes1

it don't matter, everybody knows that SuperSprint is Da'Bomb!:buttrock

well, i put my UUC exhaust on last night. i am very happy with the performance, sound and fitment. no complaints here. matter of fact, i'm going to order a free UUC sticker for my car. :buttrock

Good for you Masterpiece! :alright
I'm glad you're happy w/ it.

Got any pics of that perfect fit for us? I've never seen the UUC tips exit straight out of the diffuser - always on a slight angle pointing towards the driver's side. Getting a pic of yours could be valuable, kinda like a pic of Sasquach or the Loc Ness . . .

Originally posted by TechnoViolent
Good for you Masterpiece! :alright
I'm glad you're happy w/ it.

Got any pics of that perfect fit for us? I've never seen the UUC tips exit straight out of the diffuser - always on a slight angle pointing towards the driver's side. Getting a pic of yours could be valuable, kinda like a pic of Sasquach or the Loc Ness . . .

i used to date sasquach and we had a pet name loch ness. we lived in bedrock and flew spaceships to work and we never forgot our son E.T.'s advice, and phoned home plenty of times.:biglaughb

Wow, what happened? Why was that guy all heated and my post closed-off like that and the title changed and everything? That seems kind of weird. I've lurked this board for a while and finally posted and . . . well anyway, this posting explains a whole lot . . . Thanks Kevlar! Hey, did this guy ever get his UUC muffler problem fixed right? I just want to solve my problem. I don't think I'll post on here again, though. There are other boards . . . Thanks. :wave:

BMW-Williams.

We had this before - too many heated exchanges.
You are encouraged to stay and post...I just didn't want a repeat of this thread. I really hope you understand. This board is about respect and I didn't want another thread getting out of hand.

Please use whatever means you need to resolve your problem..and you are certainly encouraged, as Kevlar mentioned, to contact the company directly - even on the weekends.

If you have any questions, feel free to PM me or send me an email.

i sent my exhaust back on monday ... i was looking to get it back this week but alas i am still waiting. they are shipping me a new exhaust because the hangars were messed up on my other one.

i hope i get it soon though because right now my car has no exhaust ...

THey weren't when I got the exhaust, but a few tweaks and they are terrific. I did have to "Adjust" the side of the muffler can to prevent it from hitting my tire. Good news is, you can't see any of the work that I did to fix it.

Bump to top.

why did you bump this to the top ??

anyway i just got the exhaust today.

the packaging was top notch and much better than other types of packaging ive seen. in fact this packaging was much better than satisfactory ...

i opened it and the exhaust looks soo shiny and gorgeous ! i could just hang it in my house as a decoration ...

im not quite sure if im going to put it on or try to trade for another exhaust.

the exhaust is too loud for me. im probably looking for a supersprint or aagen3 or RE or something.

i must give props to UUC for this ... i dont know of many other companies that would do this.

Originally posted by Changster
why did you bump this to the top ??

Some nasty other shit popped up... bringing this thread back to the top was only a bi-product of it.

i must give props to UUC for this ... i dont know of many other companies that would do this.

Awesome... glad it arrived in better condition this time around. I knew UUC would make all efforts to correct the problem.

Originally posted by //Masterpiece
well, i put my UUC exhaust on last night. i am very happy with the performance, sound and fitment. no complaints here. matter of fact, i'm going to order a free UUC sticker for my car. :buttrock

I ordered from UUC their trans mount enforcer on 2.11.02. Today, I receive not only the mount kit, but TWO, read that TWO, stickers! :buttrock

First order with UUC, likely not to be the last.

Scott