I bought 2 6x9 speakers for my car and the 6x9 adapters from a person that was making them on the forums.

I was attempting to screw the adapter and speaker together and BAM! the screw driver slipped and the screwdriver went right thru the 6x9 woofer.. :help


i was so pissed at myself for ruining the speaker. wtf am i going to do??? :mad:

I emailed boston acoustic, and they said,

Hello Brent,

Thank you for writing in. I am sorry to hear of the problems you are having with your speakers. Due to the high levels of quality control every one of our products go through it is unlikely a speaker would leave our factory with a hole in it. The most common cause is a slip of a toll during installation. If you would like you may send the speaker into us for evaluation. If the hole is indeed a manufactures defect we will gladly replace it with a new one. If, however it was caused by an accident during installation, this is not covered under the manufactures warranty, as it is not a factory defect. I hope we can help you out. You Must Include this Email when you send the speaker in.

i just received 2 new FX92 speakers in the mail. no charge, no questions. they just showed up at the door. talk about customer service! great job Boston Acoustic!!

this is just an FYI.

**EDIT** err, I couldn't figure out for the life of me why everyone was acting as if he got free speakers.. LOL, then I went back and re-read the first post.. i'm a dumbass. I didn't see that he got new ones in the mail :lol:


If you bought your speakers with a credit card (not debit), do the following.

Send it to the manufacturer and have them evaluate it as being "unfixable." Then call your CC company and take advantage of the buyer protection insurand they offer. They will pay for the speaker that YOU damaged.

Call and speak to customer service at your cc company for details.

I didn't believe it myself until I ran over my digital camera and got paid $660 by my CC company to replace it because it was not fixable. If it was fixable, they would expect me to pay for the repairs...

It's worth a try. The CC company isn't losing money, they have insurance and their premium is going the be the same whether they pay for your speaker or not.... :cool:

Good Luck

Best example I've read today of taking personal responsibility for one's own acts. That's not customer service. That's called ripping off the system. Making all of us pay for your stupid mistake. Can I borrow your magic screwdriver? The one that makes my mistakes look like manufacturing defects. I need to punch a hole in my M3. It's old and I think the newer ones are supposed to be faster.

Best example I've read today of taking personal responsibility for one's own acts. That's not customer service. That's called ripping off the system. Making all of us pay for your stupid mistake. Can I borrow your magic screwdriver? The one that makes my mistakes look like manufacturing defects. I need to punch a hole in my M3. It's old and I think the newer ones are supposed to be faster.


go troll somewhere else

Not really great customer service, you are just careless with a screwdriver.
Take care next time.

Point is everyone makes mistakes, ARE YOU PERFECT??? Boston knows this, and to replace this speaker will cost them nothing. The will repair the damaged speaker and sell it b-stock for more money than it cost to replace. For boston they get to keep a customer and even get new customers because of the great costomer service the gave to him by replacing the speaker. I don't get the people posting negative crap about somebody making a mistake. Please dump your Boston Acoustic stock quick before they file chapter 13 due to replacing speakers due to customer mistakes :mad:

Nice to hear Boston continues to make great decisons when it comes to costomer service. I have heard of this happening before. The are a great company and very nice to deal with. I have all boston acoustic speakers in my car, and i love the sound. I will never go MB quart!

Boston Acoustics go the extra mile to take care of their customers. MB Quart use to be the same...but then rockford bought them.

Boston and Dynaudio all the way for car speakers!!!

thanks guys for your support. sometimes i wish the moderators would just delete negative posts.. it really prevents lots of new members to post on the forums because they are afraid of the flaming and persecution that might follow.


update. I installed the speakers today!~! it was hard to install by myself, but i did it.

it sounds GREAT!!!

sometimes i wish the moderators would just delete negative posts.. it really prevents lots of new members to post on the forums because they are afraid of the flaming and persecution that might follow.


I totally agree, I actually did an edit myself to not be so negative. I just wanted to say that I have heard nothing but good things from Boston Acoustics, and if my screw drivers slips of a screw into my driver, I will feel much better knowing a company like BA will cover me. AND I AM NOT A CAR STEREO NOOB, to those who might want to flame.

my experience with BA was excelent.
I had a speaker that had a bad tinsel leed after 6 year
and a bklown tweeter (my fault)
this was boston pro 5.2 (1992)
thay sent em brand new repalcements in 99 for free.

Pathetic. Don't parents teach personal responsibility these days? Your mistake could have been fixed with a bit of tissue paper and some 5 min epoxy. Then you wouldn't have had to rip off a company. If you think it doesn't cost anything for BA to send you new speakers, then I hope you never work for my company... obviously a victim of public education and irresponsible parenting. Do you know the meaning of the word FRAUD?

I wish that moderators would just delete posts that blatantly condone fraudulent acts.

J.

Club Sport, you miss the point entirely. Punching a hole through your cone accidently is a mistake. I am not perfect. I make mistakes too.

But submitting a claim to the mfr based on "manufacturing defect" when clearly this was a customer error is fraud. Plain and simple. It only hurts those of us in the honest minority who have to pay higher prices for goods because the mfr's increased costs of doing business will eventually be recouped by increased prices and/or increased insurance premiums.

My post was not meant as a "flame." Only sharing the voice of conscious where that is an underappreciated concept.

you guys are ridiculous. and totally missing the point.


BA knew what happened, and they still sent me 2 brand new speakers.

go troll somewhere else.


why do the trolls tend to follow me around?

Brent:

What is your point?

1. It's no big deal to rip off big corporations.

2. Fraud is justified so long as you get free speakers out of the deal.

3. No one takes personal responsibility these days so why should I?

4. It's o.k. to let other people pay for my dumb ass mistakes.

You have to help me here because on some mornings I am a little slow. Since I can't figure out the whole point behind this thread (if there is one), show me the light. Many thanks.

I agree with Brent on this issue. How is it fraud to BA if he told them that he punched a hole through the speaker by his own fault (assuming...) ??? And... what's the point of arguing about this on bimmerforums... and m lew, if you can't figure out the point behind the thread, why do you keep posting...

Thanks anyways shwang but I wasn't looking to get your vote.

Fraud is when you contact the company telling them the hole in the speaker is a manufacturing defect when you know damn well it was caused by owner error during installation. Look at the first post and the company's reply. It says it doesn't think it is responsible due to the high level of quality control exercised at the company. They are giving brent the benefit of the doubt and trying to rule out the possibility this is indeed a manufacturing defect and how could it possibly have slipped by their QC department. Yes, they made the right decision by giving him the benefit of the doubt by sending out some replacement units. brent should not be contratulated for ripping off an honest company that is obviously trying to do right. Which is more than I can say for people like brent.

the impression i get from BA's email to brent is that he tried to claim the hole was a factory defect and didn't own up to accidentally punching the hole in it. which would therefore mean he was trying to defraud them by claiming a warranty replacement.

if he did/had told them that he damaged the speaker and they still sent him a replacement then it would be a testimony to BA's customer service.

regardless of whether BA knew the truth of what happened, its a matter of personal integrity and honesty.

wow, i didn't know on your keyboard the U and W were so close...

Brent, I think you should have posted your original e-mail to Boston Acoustics so that this could be cleared up. As it is, the response you posted from BA leads one to believe that you told them the speakers came from the factory with a hole already there-plain and simple. This makes it look like you lied about your mistake and blamed the problem on them. You took the time to post their response-maybe you should have took the time to include your e-mail to them-it would have prevented the 'trolling'.

Regardless of whether it costs BA anything to replace this speaker, it really boils down to a matter of integrity and honesty. Turn the situation around-if you were BA, and people were trying to take advantage of your company, would it make a difference? Sure it would-if you care about your business. Eventually this could lead to consumers that have legitimate claims that have to prove this and prove that in order to get their replacement-not very fair for them is it?

But this proves BA really cares about their customers. I also have a BA customer service story. Recently my 10 year old SubSat 6 Series II home speaker system developed a non-working midrange in one of the satellite speakers. I removed the midrange to discover that the tinsel lead had seperated from the voice coil. I e-mailed BA to see how much a replacement was. After getting the price, I called them to order the part. The guy that answered asked what happened to the midrange. When I told him the problem, he said send it back and I will send you a new one free! I told him the speaker system was 10 years old and 5 years out of warranty, and that I was fine with paying $60 for a replacement. He said nope, it should not have done that.

I have owned BA home and car speaker systems for 10 years now-they have now kept me as a customer for the future.

Brent, I think you should have posted your original e-mail to Boston Acoustics so that this could be cleared up. As it is, the response you posted from BA leads one to believe that you told them the speakers came from the factory with a hole already there-plain and simple. This makes it look like you lied about your mistake and blamed the problem on them. You took the time to post their response-maybe you should have took the time to include your e-mail to them-it would have prevented the 'trolling'.

Regardless of whether it costs BA anything to replace this speaker, it really boils down to a matter of integrity and honesty. Turn the situation around-if you were BA, and people were trying to take advantage of your company, would it make a difference? Sure it would-if you care about your business. Eventually this could lead to consumers that have legitimate claims that have to prove this and prove that in order to get their replacement-not very fair for them is it?

But this proves BA really cares about their customers. I also have a BA customer service story. Recently my 10 year old SubSat 6 Series II home speaker system developed a non-working midrange in one of the satellite speakers. I removed the midrange to discover that the tinsel lead had seperated from the voice coil. I e-mailed BA to see how much a replacement was. After getting the price, I called them to order the part. The guy that answered asked what happened to the midrange. When I told him the problem, he said send it back and I will send you a new one free! I told him the speaker system was 10 years old and 5 years out of warranty, and that I was fine with paying $60 for a replacement. He said nope, it should not have done that.

I have owned BA home and car speaker systems for 10 years now-they have now kept me as a customer for the future.



"I purchased 6x9 FX92 on 3/27/04 from Audio Express 5616 Lindbergh blvd. Upon installing the speakers, I heard a vibration coming from the rear. I uninstalled them only to find a hole in one of the woofers. Audio Express will not exchange my speakers.

Please help

Thanks"

oh... my apologies... your last post makes your rip-off OK. :rolleyes:

"I purchased 6x9 FX92 on 3/27/04 from Audio Express 5616 Lindbergh blvd. Upon installing the speakers, I heard a vibration coming from the rear. I uninstalled them only to find a hole in one of the woofers. Audio Express will not exchange my speakers.

Please help

Thanks"
that is clearly fraudulent.

first post you stated you punched a hole in your speaker cone.

then you emailed Boston Accoustics with this crap.

had you have contacted them and said. "I punched a hole in the cone with my screwdriver when installing." you would not have been refunded and you know it.

anyway...


Kudos to Boston Acoustic for giving great Customer Service...

Why should Boston Acoustics pay for your mistakes Brent? What you did is clearly the same as theft. You intentionally misled Boston Acoustics.

I swear, sometimes it seems like the world is being overrun by people who think they're above the rules.

STFU about the negative posts Brent.

What do you expect? Milk and fucking cookies?

Brent, you claim to be a proud Republican, but you take pride in scamming the company which was clearly the fault of your poor intelligence.

That's not very Republican of you, isn't it? :nono

Brent, you claim to be a proud Republican, but you take pride in scamming the company which was clearly the fault of your poor intelligence.

That's not very Republican of you, isn't it? :nono
Actually, the connection between Republican and poor intelligence makes a lot of sense to me.

i love you all until tuesday.

i love you all until tuesday.
aww isnt that sweet.

Tuesday shall be fun.

its obvious he lied to them. Doing what he did is not something i would have done, but hey, he got lucky. And it shows what kinda of service BA has. So i guess thats the only positive note out of this thread.

I did the exact same thing. Only to an Infinity speaker. Wrote them an email, said I punctured one speaker and could I buy one unit direct from them to avoid buying a pair at the store. They sent me a brand new replacement for free.

I did the exact same thing. Only to an Infinity speaker. Wrote them an email, said I punctured one speaker and could I buy one unit direct from them to avoid buying a pair at the store. They sent me a brand new replacement for free.
Uh...not exactly. You clearly said that you were the one who put the hole in the speaker.

I did the exact same thing. Only to an Infinity speaker. Wrote them an email, said I punctured one speaker and could I buy one unit direct from them to avoid buying a pair at the store. They sent me a brand new replacement for free.
yeah you were honest brent_hockey wasnt

what part wasnt I honest about?

I didnt say that i put a hole in it.

I didnt say that i didnt put a hole in it.

Boston Acoustic KNEW what obviously had happened and still took care of me.

Did I SAY that it was a manufacturing defect? Nope.

what part wasnt I honest about?

I didnt say that i put a hole in it.

I didnt say that i didnt put a hole in it.

Boston Acoustic KNEW what obviously had happened and still took care of me.

Did I SAY that it was a manufacturing defect? Nope.
You said you found a hole. You didn't say you MADE the hole. You're holding back information.

what part wasnt I honest about?

I didnt say that i put a hole in it.

I didnt say that i didnt put a hole in it.

Boston Acoustic KNEW what obviously had happened and still took care of me.

Did I SAY that it was a manufacturing defect? Nope.


This is how you were dishonest

I bought 2 6x9 speakers for my car and the 6x9 adapters from a person that was making them on the forums.

I was attempting to screw the adapter and speaker together and BAM! the screw driver slipped and the screwdriver went right thru the 6x9 woofer

You punched a hole in your speakers.

This is the email you said they sent you back.

I emailed boston acoustic, and they said,

Hello Brent,

Thank you for writing in. I am sorry to hear of the problems you are having with your speakers. Due to the high levels of quality control every one of our products go through it is unlikely a speaker would leave our factory with a hole in it. The most common cause is a slip of a toll during installation. If you would like you may send the speaker into us for evaluation. If the hole is indeed a manufactures defect we will gladly replace it with a new one. If, however it was caused by an accident during installation, this is not covered under the manufactures warranty, as it is not a factory defect. I hope we can help you out. You Must Include this Email when you send the speaker in.

After you were asked to provide your email to them you gave us this.



"I purchased 6x9 FX92 on 3/27/04 from Audio Express 5616 Lindbergh blvd. Upon installing the speakers, I heard a vibration coming from the rear. I uninstalled them only to find a hole in one of the woofers. Audio Express will not exchange my speakers.

See no where in your email did you state to them that you punched the hole in the speaker. When in thier return email they stated that if it was caused form installation they would not refund it.

That is dishonesty.

If you would have told them exactly how it happened you know you wouldnt have gotten new speakers.

Spare us from your innocence ploy and just accept the fact that you cheated them out of a set of speakers.

regardless of how insightful BA truely was on the matter... it was good business for them to make sure that the custormer was "right"

the whole ordeal cost them little-to-nothing to remedy. and the average consumer base is not going to see a price hike to offset the cost - if i'm wrong, i'm sure people can afford the 15 cents extra for their already $300+ component set.

the only thing, i admit, is that this kinda brings to mind the woman who sued mcdonalds for spilling coffee on herself... at the same time though, i think people just need to loosen up

Uh...not exactly. You clearly said that you were the one who put the hole in the speaker.

I meant I accidentally put a hole in the speaker myself. Guess I wasn't clear. :alright