I decided to no longer support AA due to their horrible treatment towards me. If anyone wants my old avatar i will email it to you but its not worth a penny. I changed it to the best bmw performance site out there. Just my 2 cents.

ok ok i'll bite :rolleyes: what did AA do to you?

What did they do to your Gen 3, that has to be it, because your sig says just installed, so do tell, what happened so we know why to stay away from them and not make the same mistake.

Originally posted by SupaBimma
I decided to no longer support AA due to their horrible treatment towards me. If anyone wants my old avatar i will email it to you but its not worth a penny. I changed it to the best bmw performance site out there. Just my 2 cents.
Don't bad mouth unless you can back it up and explain.

Originally posted by umnitza

Don't bad mouth unless you can back it up and explain.

Exactly... what's the deal? We need details...

Well first off. My exhaust doesnt fit right at all. but thats not the main thing. What pisses me off is he told one of his distributors not to sell the exhaust to me. He bitched at that distributor (who happens to be a good friend) for 20 mins about selling the exhaust to me. He thinks he is the "Mod God" or something, like he controls all selling of mods in the entire universe. Its pissing me off. He also yelled at me before. When i bought a used chip from them and decided i didnt want it two weeks after i bought it, I decided to sell it. He got mad at me again (this was a year ago). he was mad b/c i sold it for more than I bought it for. He thinks he can control what i sell my parts for. It was no longer his chip so he had no right to tell me what to sell it for. I just dont like their attitude.

Also, Their strut braces are crap. That aluminum cant hold worth crap. My friends strut brace recently screwed up b/c the threads in the aluminum bases completely wore away. You think they would at least make their products last long if they cost so much. Word of advise...GET STEEL strut brace, I recommend dinan (i had one a while back). Yes its alittle more but at least your money isnt going down the drain.

Another thing that irritates me is that they charge $65 FOR EXHAUST HANGERS. These sell for $6 RETAIL, $2 from many places. They are overcharging almost 3000%. what the hell is up with that. Every one of their products is a rip off. Yet another thing is their intakes. Yes they are insulated on both sides of heat sheild, but you think they could at least use a damn REAL reusable K&N instead of a cheap one time filter. Yes not many other companies are as good as AA, but at least they dont rip people off so damn much. ECIS intake is much better and MUCH cheaper. sorry guys i just had to vent. If they approved on these points and lowered their prices then i would not longer be mad at them. But of course they dont give a damn what i think, they will just keep on ripping people off, after all thats what they do best (espeically after their price increase a few years ago)

hahahah what kind of crap is that

they tried to prevent you from buying a product.. then got mad when you resold a product of theirs..

if thats common practice of theirs I dont think they will be getting much repeat business..

What are you going to do now, who are you going to buy all your stuff from? Do you have a particiular company in mind, or is it just taking one from here, and one from there.

possibly the one in his signature and avatar;)

Originally posted by Stockman
hahahah what kind of crap is that

they tried to prevent you from buying a product.. then got mad when you resold a product of theirs..

if thats common practice of theirs I dont think they will be getting much repeat business..


I know dude. Karl was furious, and i was like what the hell dude, its mine now. he was like "what are you doing to me, why are you treating me like this" and i was like what the hell are you talking about, its my chip now. oh well. Lets just hope they get their act together.

Check out www.globalteamracing.com They will never rip you off.

does he realise he is SELLING products and not LENDING products out?

I really dont understand how they could be mad you resold an item you bought... if I was the company and I saw you sold it for more I would just laugh because the other guy obviously doesnt know what he is doing

Originally posted by Wolfenstein
What are you going to do now, who are you going to buy all your stuff from? Do you have a particiular company in mind, or is it just taking one from here, and one from there.


well from now on i will begin to make my own mods (this is the best method, it is more time consuming but these always yeild best results like Home made intakes and stuff like that. check out www.globalteamracing.com and they will help you out. Pretty soon they will begin their OWN performance lineup and they will be the least expensive and best performance products out their for BMW's. so keep an eye out for them.

Originally posted by Stockman
does he realise he is SELLING products and not LENDING products out?

I really dont understand how they could be mad you resold an item you bought... if I was the company and I saw you sold it for more I would just laugh because the other guy obviously doesnt know what he is doing

Yeah EXACTLY!, Its crazy. i guess he DOES think he is the "Mod God".

I will have to check out there company some time.

Oh ya, I just could not stand the white in your picture thingy, I tryed changing it, but I don't know who it looks yet, but you can change right click and save if you like it.

Sorry to hear that about AA.. Ive personally never purchased any products from AA except my strut bar.. (Which I got from a GP for $190..:D) because Ive always felt AAs prices are way overpriced. Just like UUC's prices are way overpriced. The only thing UUC on my car is the clutch stop..:D

Originally posted by Wolfenstein
I will have to check out there company some time.

Oh ya, I just could not stand the white in your picture thingy, I tryed changing it, but I don't know who it looks yet, but you can change right click and save if you like it.

i kinda like the white. Good Avatar Keep it. Check them out sometime. thanks for your support.

Originally posted by Stylin
Sorry to hear that about AA.. Ive personally never purchased any products from AA except my strut bar.. (Which I got from a GP for $190..:D) because Ive always felt AAs prices are way overpriced. Just like UUC's prices are way overpriced. The only thing UUC on my car is the clutch stop..:D


Trust me, you did the right thing by not buying anything from them. Check out GTR, they can help you get what you need. I doubt you can even add anything to you car, its already perfect, :) . but if you do need something check them out. The webpage is below, thanks.

I checked their webpage but most links arent there and its a pretty basic site.

do you work for GTR or anything? affiliation? sorta like advertising.. shheesh.

not backing AA or anything.. j/w. havent bought any products from AA (cant, they dont make 318 stuff) either.

Originally posted by Stylin
I checked their webpage but most links arent there and its a pretty basic site.


Call them up and ask for prices, they have best deals around. Website is still being updated. hope that helps

Originally posted by Loud_TIGER
do you work for GTR or anything? affiliation? sorta like advertising.. shheesh.

not backing AA or anything.. j/w. havent bought any products from AA (cant, they dont make 318 stuff) either.


No im not affiliated, They just have the best prices ive seen, thats all.

What was your old avatar.

i know this is OT but how do you make an avatar?

Mak, you got a PM on how to do it.

Originally posted by Makaveli
i know this is OT but how do you make an avatar?


just make a picture less than 116 x 116 pixels and go into your personal options and change avatar (its at bottom under "edit Options" menu

I only bought an AA exhaust from them, and it was through one of their distributors in Cali. Got it during a group purchase. Otherwise I've never dealt directly with AA. So I can't confirm or deny your frustration with them but I've always thought they were one of the better tuning companies.

I dont think they will be getting much repeat business.. true that!!!

It was earlier this year on the GP for the AA OBI-1 performance chip. Everything was fine until they called me to say they mailed me a wiring harness and some other dude my chip… “they got labels confused” the AA guy (ray I think his name is) very nicely called and explained that if I would ship the wiring harness back to AA and call them when the wiring harness got to my house they would over night me my chip…. so I was like ok, *poo* happens that’s cool no prob and was also VERY NICE. 2 days later ray called back while I was at OSU summer school and the wiring harness had also come that day so I called ray back. This is where the story goes from understandable screw up to un-professional shit. Turns out that they (AA) decided they didn’t want to over night my chip to me, they wanted me to spend more money to UPS this dude whom I never meant the wiring harness(which they weren’t going to pay me back for) and he UPS my chip to me “and if I didn’t do it this way it would be ATLEAST 2 weeks before I got my chip because it would take a verrrry long time to send another chip up to me because they would HAVE to wait until they received the wiring harness I sent back and thennnn they would re-send my chip out” hopefully to the CORRECT destination this time!!! I just thought WTF a threat? I didn’t raise hell BC I didn’t want to screw you guys over on any future GP. But that was TOTALLY unprofessional. He said they would over night a new one to me and regardless of weather or not any of you feel that was necessary(the over-nighting)…AA still said they would and then decided to not only do that, but give me that shit if I didn’t do what they wanted. Anyways 4 days later I got my chip from the dude and he got the wiring harness. Ray was like “you just ask for me and I’ll hook you up on shipping on your next order” HMMMMMMMM what next order? Do you think I am buying AA again? ( I guess that would have technically been paying me back for having to spend more money to fix their screw up and I think that was the dudes name…) I was originally going to keep quiet but obvioulsy this joint has some issues that everyone needs to know about before ordering.

Aaron

I cannot even begin to express how utterly happy I am now that my car CAME with ALL the goodies already on it!!! :eek: :D :eek:

WTF? You want me to spend boo-koo bucks to treat someone like crap??? NONONONONONONONO... You obviously don't understand... I pay BMW money not to get a BMW, but to get BMW treatment and service... If I wanted Honda treatment, shit Honda's better than that, Chevrolet treatment, I'd buy a fricking Corvette and save myself some money... :rolleyes:

Are all BMW aftermarket companies stupid on the service point? Damn, even *I* know you treat more affluent buyers to better service...
-keith

ps - yes, you. Even you teenagers driving BMW 318s are affluent. How many teens DON'T get to drive something that nice? So even if you have a limited budget, I'd say you still qualify as affluent...

Originally posted by keefyboy
I cannot even begin to express how utterly happy I am now that my car CAME with ALL the goodies already on it!!! :eek: :D :eek:

WTF? You want me to spend boo-koo bucks to treat someone like crap??? NONONONONONONONO... You obviously don't understand... I pay BMW money not to get a BMW, but to get BMW treatment and service... If I wanted Honda treatment, shit Honda's better than that, Chevrolet treatment, I'd buy a fricking Corvette and save myself some money... :rolleyes:

Are all BMW aftermarket companies stupid on the service point? Damn, even *I* know you treat more affluent buyers to better service...
-keith

ps - yes, you. Even you teenagers driving BMW 318s are affluent. How many teens DON'T get to drive something that nice? So even if you have a limited budget, I'd say you still qualify as affluent... I wouldn't have necessarily said 318 but ya....some companies still don't understand that some teens in the 90s++ actually work, thus have money to spend, thus can either bring or deter buisiness.

Originally posted by Oxcart 1
true that!!!

It was earlier this year on the GP for the AA OBI-1 performance chip. Everything was fine until they called me to say they mailed me a wiring harness and some other dude my chip… “they got labels confused” the AA guy (ray I think his name is) very nicely called and explained that if I would ship the wiring harness back to AA and call them when the wiring harness got to my house they would over night me my chip…. so I was like ok, *poo* happens that’s cool no prob and was also VERY NICE. 2 days later ray called back while I was at OSU summer school and the wiring harness had also come that day so I called ray back. This is where the story goes from understandable screw up to un-professional shit. Turns out that they (AA) decided they didn’t want to over night my chip to me, they wanted me to spend more money to UPS this dude whom I never meant the wiring harness(which they weren’t going to pay me back for) and he UPS my chip to me “and if I didn’t do it this way it would be ATLEAST 2 weeks before I got my chip because it would take a verrrry long time to send another chip up to me because they would HAVE to wait until they received the wiring harness I sent back and thennnn they would re-send my chip out” hopefully to the CORRECT destination this time!!! I just thought WTF a threat? I didn’t raise hell BC I didn’t want to screw you guys over on any future GP. But that was TOTALLY unprofessional. He said they would over night a new one to me and regardless of weather or not any of you feel that was necessary(the over-nighting)…AA still said they would and then decided to not only do that, but give me that shit if I didn’t do what they wanted. Anyways 4 days later I got my chip from the dude and he got the wiring harness. Ray was like “you just ask for me and I’ll hook you up on shipping on your next order” HMMMMMMMM what next order? Do you think I am buying AA again? ( I guess that would have technically been paying me back for having to spend more money to fix their screw up and I think that was the dudes name…) I was originally going to keep quiet but obvioulsy this joint has some issues that everyone needs to know about before ordering.

Aaron


I know EXACTLY what you mean. They THREATENED ME, i was like you better watch out how you talk to me. AA has an evil side that not everyone knows about. I will never deal with them again, as if i need to.

Yeah, even 318s. You may think the 318 is the bottom-rung (i.e. - cheapest), but look at it this way - the bottom rung of BMW is a hell of alot higher than the bottom rung of a lot of other car makers! :)
-keith

Originally posted by Oxcart 1
I wouldn't have necessarily said 318 but ya....some companies still don't understand that some teens in the 90s++ actually work, thus have money to spend, thus can either bring or deter buisiness.

I agree 100%. I am one of those teens who wants to spend money. And b/c of their treatment, i'm now detering everyone from buying from them. they need to rethink their Customer service policy.

Thanks for warning all of us, I am going to try and steer clear of places I do not like from now on, I just don't have time to deal with peoples junk. I especially like it how I go into a shop and ask to just flat out buy it and they give me the little oh your too young, you better let us install it for your poor little incompetent but, then they quote some god awful number. I just hate that, I had one of my friends with the same car go ask for the exact same thing a week later, it was almost $125 cheeper on there labor estament. He is older than me by about 11 years, so do the math, I am 20. I just hate people who do that.

Originally posted by Wolfenstein
Thanks for warning all of us, I am going to try and steer clear of places I do not like from now on, I just don't have time to deal with peoples junk. I especially like it how I go into a shop and ask to just flat out buy it and they give me the little oh your too young, you better let us install it for your poor little incompetent but, then they quote some god awful number. I just hate that, I had one of my friends with the same car go ask for the exact same thing a week later, it was almost $125 cheeper on there labor estament. He is older than me by about 11 years, so do the math, I am 20. I just hate people who do that.


yeah Global team racing, wont treat you like that. Im 17 and they treat me just like any other customer. thats how it should be. No bullshit, no crap, Just honest buisness. just my 2 cents

Originally posted by Oxcart 1
the AA guy (ray I think his name is)
Ray is a jackass. I called AA a few weeks ago to get some details about a chip for 24lb injectors and had the misfortune of having Ray answer the phone. Halfway through my question Ray interupted me and told me that I "had to" get a turbo. Then he started asking what mods I had already and basically told me I was stupid because I've got a bored throttle body on a normally aspirated M3! Then after all that and him not answering my question, he said, "Okay, I gotta go bye!" WTF? It was like I was interupting him watching TV or something, ugggg! I'll be going back to EuroSport for my next chip.

Now Karl Hugh on the other hand, was very nice and helpful. When I was on vacation in Miami a couple years ago, I visited AA and talked to Karl for about two hours about all things BMW. Aside from AA's turbo kits, I'm not thrilled with any of their products. Since I can't justify dumping $9k+ into my M3, I won't be dealing with them.

Originally posted by SupaBimma
Another thing that irritates me is that they charge $65 FOR EXHAUST HANGERS. These sell for $6 RETAIL, $2 from many places. They are overcharging almost 3000%.

Hi, sorry to change the topic but where can you get M3 exhaust hangers for $2? That's a great deal, I want to stock up. Actually, where can you get them for $6?

AAWWWWWW LLLLOOOORRRRDDD.... Before You look at AA as a whole ... You should find out more about this ray guy ... Being new and not to BMW oriented you should ask for Prestige or someone else when you call AA as I do ... If this is OMEY HOMEY then you also need to check yourself ... If the product you are not happy with then you should come about it in a more mature way ... By all means post your experience but only after you have given the company a chance to make things right .. I met a guy over the weekend that had a problem with AA and spoke to one of the owners and they made it right with a free gift and correcting the problem ... THis guy was not a big spender with there company either just showing that everyone is treated equally ... I have got a number of e-mail's from this kid that where plain crazy .... ex ... I dont have that much money but I promise you I will send you some when I get it ... But can you please send me a AA strut bar beacuse I need it bad ... How do you need one bad and ... and how can anyone send you something with you paying them ... You have sent me some ridiculous e-mail's and I would think if a person/persons are running a company that generates a lot of call volume they would not have time to answer questions like the ones you have sent me ... I will try to find some if you want but I had a couple of friends that would sit here and get kicks from what I have to deal with when I get e-mail's from you ... Sorry but someone had to say it .. Who else but me has the balls to ..

It's good to hear about everyone's experiences, good and bad, with a vendor. But honestly, it's so confusing because there are so many people who absolutely love AA to death and then there are people who are totally opposite. You can say that about other vendors, I guess, but generally you'll hear someone say they're okay or they give mediocre service, etc. With AA it seems its either love/hate. Either they totally rule or they totally suck.

Alright... I'm going to speak here.

As a moderator -- This story is very one sided so far. If you have facts/story to back up your claims... they better be truthful. Falsifing stories to deliberatly tarnish a company's reputation just isn't right.

As an AA customer -- I have heard horror stories about people dealing with AA... but these people were totally unreasonable. I've been there when AA takes orders and has to handle situations like this. They make every attempt to make the customer happy. I've seen them bend over backwards more than once to make some customer happy... why you ask? Cause business (especially this business) gets alot of word of mouth advertising. AA works very hard on making sure the customer is happy.

While AA does go out of it's way to please customers... sometimes customers are just unreasonable. Oh, you sent me the wrong thing and now I'm going to hold it RANSOM until I get what I want... even if I don't deserve it. And to top it off... if I don't get what I want... even though I am stealing (for lack of a better term) your merchandise... I'm going to go and bad mouth you to the rest of the world. You know what... You can bad mouth and try to discredit a company as much as you want... the truth will shine thru. The views of one or two people who are out to deliberatly try and tarnish a company because of their bad experience or because they are trying to seek retribution for what they think is right will eventually turn around and bite them in the ass.

AA has plenty of satisfied customers who are willing to vouch for their excellent service and product... and I am one of them. I have to say, I'm with BLOWN///M on this one.

Originally posted by BLOWN///M COMPACT
[B]AAWWWWWW LLLLOOOORRRRDDD.... Before You look at AA as a whole ... You should find out more about this ray guy ... Being new and not to BMW oriented you should ask for Prestige or someone else when you call AA as I do ... If this is OMEY HOMEY then you also need to check yourself ... If the product you are not happy with then you should come about it in a more mature way ... By all means post your experience but only after you have given the company a chance to make things right .. I met a guy over the weekend that had a problem with AA and spoke to one of the owners and they made it right with a free gift and correcting the problem ... THis guy was not a big spender with there company either just showing that everyone is treated equally ... I have got a number of e-mail's from this kid that where plain crazy .... ex ... I dont have that much money but I promise you I will send you some when I get it ... But can you please send me a AA strut bar beacuse I need it bad ... How do you need one bad and ... and how can anyone send you something with you paying them ... You have sent me some ridiculous e-mail's and I would think if a person/persons are running a company that generates a lot of call volume they would not have time to answer questions like the ones you have sent me ... I will try to find some if you want but I had a couple of friends that would sit here and get kicks from what I have to deal with when I get e-mail's from you ... Sorry but someone had to say it .. Who else but me has the balls to ..B]
Uhhh, wha? Are you saying that Ray is new and not BMW oriented? Even if that's true, then shouldn't he have been professional and handed the phone over some else if he didn't know the answer to a customer's question? The question I had was, "Does AA sell a device to correct the MPG on the OBC when using 21.5#/hr or 24#/hr injectors?" It was a simple yes or no answer, but instead I ended up spending 10min on the phone having Ray tell me that I need to buy a turbo. I'm not poor, but there's no way I'm going to spend nearly $10k more on my '95 M3 because, other than the fun-factor, there's no return on investment. If/when I sell off my M3 I wouldn't get an additional $10k because of an AA turbo.

I never said that AA's products are junk, just that they're not what I'm looking for, as my next upgrade will either be cams or some cylinder head/valve work and possibly an upgrade for the trailing arm bushings to poly or to TC Kline's monoball bearings. Since TC's shop is 1.5 miles from my house, it makes more sense for ME to drive over instead there instead of talking to AA over the phone.

I'm not sure who "OMEY HOMEY" is supposed to be, but I find it amusing that you assume that anyone not pleased with AA would have to be this one person. Very odd.

I think SupaBimma is OmeyHomey from the roadfly forums, or am I wrong? Possibly this debate started over there. Don't know, haven't been there for a while now.

Originally posted by Rel44 M3
I think SupaBimma is OmeyHomey from the roadfly forums, or am I wrong?
Wait!! Maybe Stylin is OmeyHomey cause he thinks AA is over priced, or maybe Oxcart is OmeyHomey cause he was ticked off about his chip getting shipped to someone else and having AA tell him to fix it himself, or maybe I'm OmeyHomey because I didn't like talking to Ray and I'm too cheap to drop $10k on a turbo :rolleyes:

Hey Kevlar,

Why is it that everytime someone says they have an issue with AA that you instantly call them a liar? You jumped all over me and now you've jumped all over these guys. I worked in the BMW aftermarket and have had similar expirences with AA. But, some people also were ticked off at me..especially when it came to roll bars. But, I never threatened or yelled at a customer, nor did I tell them that they had to buy something I sold, nor did I ever, ever, make a customer pay for something that was my mistake. But, you seem to think that AA is god and that you must be their defender. This forum is supposed to be a place to speak your mind, not speak your mind as long as it doesn't include AA. Blown, calm down, and let the man say his peace. If you have an issue with him from another board, keep it there. But, I will say this, don't always buy from the guy with the lowest prices out there. Chances are, he won't be in business that long because he's not turning a profit or his suppliers will get tired of him whoring out their parts. Rather, buy from a guy you feel confident in and has expirence with the parts he is selling. I would rather pay a bit more (not alot, but within reason) frm a guy who really knows his stuff, than a guy just blasting the stuff out at rock bottom prices. Also, watch out for the guy who is constantly pushing the group deal. It might indicate a problem deeper in the organization. Good luck guys.

The bottom line about this topic is that there is only one side to it! The vendor does not have the opportunity to defend themselves or to offer the "other" side...their side of the story! This is really quite unfair from the standpoint of anyone making any type of a qualified decision based on anything that has been said thus far. And further, this type of discussion should not take place because there can be no facts presented...and nothing good or beneficial can come from it.

We have tried to address some of the problem issues that can crop up with vendors. The following is part of our Rules and even though it pertains to "supporting" vendors it really pertains to all vendors. Please read this portion of our Rules. They should be understandable. Basically, this is a one-sided topic and is not beneficial to anyone, especially the vendor, therefore any disagreement should be handled in private.

DISCUSSING TOPICS WITH "SUPPORTING" VENDORS
Oftentimes "supporting" vendors or their staff will post messages and replies on our message board. We encourage our "supporting" vendors to be a part of our community like any other member. (See "Non-supporting Vendors") However, from time-to-time members have problems or issues with "supporting" vendors pertaining to product performance claims, shipping schedules, pricing, returning phone calls, etc. It is important for all members (and "supporting" vendors) to understand that discussing opposing views, beyond a point of logical and sound business principles, offers nothing beneficial for either side. Angry arguments, harmful accusations or damaging comments will not be permitted. Neither party benefits when this happens! If you must discuss personal matters (that is of no interest to members) with a "supporting" vendor, please communicate in private by phone or email. In all due respect, we remind members to accept that "supporting" vendors may be biased toward their own products when discussing comparison products. In turn, we remind "supporting" vendors that members may have different viewpoints or opinions about their products. Both "supporting" vendors and members has the rights and freedom to express these viewpoints and opinions in the open forum of our message board as long as discussions are constructive, beneficial to other members and carried out in a thoughtful and professional business-like manner.


Bob ///m3

Originally posted by BMLRacer
Hey Kevlar,

Why is it that everytime someone says they have an issue with AA that you instantly call them a liar? You jumped all over me and now you've jumped all over these guys. .

Not once did I call you a liar... I mearly spoke my mind and my experiences. Again here in this situation, I'm not calling these guys liars either... again only speaking about my experiences. I'm not saying the AA is perfect or they are gods of the BMW tuning industry... everybody has the speciality.

I only know what I have dealt with and what people have told me. I weigh the stories equally. In my history and my dealing with AA, I've got nothing but good service and pretty much everybody I talk to says the same.

Granted there are a few bad apples in the basket but they are dealt with. I can't argue on this subject because so far it is very one sided... nobody from AA has offered their side of the story.

The board is open to everyone and all their experiences... I'm just saying that IF they are making up stories to try and tarnish a company's reputation that just isn't right. When a company is on the top... people are always looking for ways to dethrown them.

From what I know of the people at AA, it really does not sound like something they would do. I've dealt with everybody at AA and they are the some of the nicest most courteous people I know. Granted I've dealt with some other BMW tuners and some of them have been just as nice... but some of them have been plain 'ole horrible to the point where I will probably never do business with them again.

I am only speaking my experiences... I'm sure plenty of AA customers will back me on my experiences too to tell people that AA has offered them courteous service and excellent products.

Those are my $0.02 ... Take them for what they are worth...

So, Bob,
What you are saying is that people can bash JimC because he is a "non-supporting member" but not AA because they give you cash? Gosh, can I send you a hundred bucks so I can say and do as I please? One member has a problem, then another, then another and a moderator calls them liars. That is not fair. This should be a place to discuss all that is BMW, good or bad. If AA wants to have a part in this discussion, than please, let them speak. If not we have to believe that Supa, and Oxcart, and Bimmer are all telling the truth. Let the man say what is on his mind. If someone were upset with me, i would be ok with them saying it. In fact, I have upset people and it has spurred on great debate. Let's let everyone be objective here. Or, we should all send in some hush money...

I've personally have had great service from them. I ordered an intake jsut before I supercharged my car, and the product was backordered for a while. Mike finally called me and apologized for the delay and sent it along with a free T shirt. They have always taken time out to talk on the phone if they have the time.

oh also, I dont know what supabimma's talking about 1 time use air filter. Its obviously a K&N.

Well said Bob,

Too much muddslinging going on here. With that said:

TC Kline Sucks!

Turner Motorsports Sucks!

AC Schnitzer Sucks!

ERT Sucks!

RMS Sucks!

(Insert name here) Sucks!

etc, etc, etc......


I have personal experiences and word of mouth opinions about some (and others) of these companies. Now does my opinion sway what you are going to buy? I hope not!!! Most people need to do a little more research and talk to the appropriate people before they start making accusations that are unsubstantiated, and in this type of forum, one sided without defense from the other party involved. Use the two brain cells that many of us have and put them to work (that is if they are not fighting amongst each other :D :stickoutt :12: :128: )!!!

Originally posted by ///MCubed
Use the two brain cells that many of us have

I dunno, If I had that much boost, I'm sure I'd have lost most of my brain cells laughing at the competition I just wasted. :D

BMLRacer,

Send me a $1k hush money and you can say whatever you want any where in this forum.














PS. I have no control or adminitrative power in this forum, so if you get kicked out or banned, it wasnt my fault:rolleyes: :rolleyes: :rolleyes:

M Cubed,

Very well put. We've all had bad expirences with one company or another. Be it in our BMW life or in other bits and pieces of our lives. Some companies do go out of their way, some don't. Sometimes you catch a guy on a bad day (we all have those, right?). Lt the man say his deal and get on with our lives. But, lets not jump all over his case because he had a bad run it. Take it for what it is, one person's opinion, and do with it as you please. We're all adults who can make our own choices. If one of us jumped off a bridge, would the rest follow?

Originally posted by BMLRacer
What you are saying is that people can bash JimC because he is a "non-supporting member"...... If not we have to believe that Supa, and Oxcart, and Bimmer are all telling the truth.
That has seemed to be a pattern here. Recently Lou was ripping apart Conforti, but as soon as Jim started to stand up for himself with factual technical information the tread got closed.

Besides, Lou figured it out already... we're all OMEYHOMEY :128:

Originally posted by BMLRacer
We've all had bad expirences with one company or another. Be it in our BMW life or in other bits and pieces of our lives. Some companies do go out of their way, some don't. Sometimes you catch a guy on a bad day (we all have those, right?). Lt the man say his deal and get on with our lives. But, lets not jump all over his case because he had a bad run it. Take it for what it is, one person's opinion, and do with it as you please. We're all adults who can make our own choices. If one of us jumped off a bridge, would the rest follow?

Very well put...

bimmer95 I know for a fact that SupaBimma is OMEY HOMEY ... So dont speak to me unless I speak to you ... Dont post my name untill I have posted yours ... Your little wise ass comments are a poor excuse for me to talk to you so I am done .. JC's products sucks ass and for the thread getting closed kinda pissed me off .. But you know what, why should a thread go on about JC's products as we all know they suck ... I have delt with almost evey aftermarket company a number of times so I know ..

Blown,

Why are you always so angry? If you feel the need to attack avery single person on this board, then maybe some of the moderators need to pull you aside and put you in time out. Bimmer almost always has good input, but all we ever see from you is negativity. Relax Bro, this is supposed to be fun. And, we just got yelled at by Bob for making one sided attacks on people, so lets keep it cool. Peace.

We're all adults who can make our own choices. If one of us jumped off a bridge, would the rest follow?

If it gave me more HP and TQ, I would be the one to tell everyone to do it and I will bring up the rear (LOL)
:rolleyes: :rolleyes: :lol: :lol: :lol: :naughty: :naughty:

but to get back on the subject, hopefully this bullshit:bs: :bs: :bs: of talking shit about companies stops. If you don't have something nice to say, keep it to your fucking self (hate to put it harshly, but I want to emphasize my point with good ole "pardon my French" language). If you have a review on a product, you can make it here, but don't bash and muddsling because of your bad experience because you might be the one standing alone on that issue (you can make a review on something listing pros and cons and not "I hate them because of...." type of information). If you have an opinion on customer service, I suggest you keep it to yourself because maybe you were the cause of the bad customer service (not generalizing here, just trying to make a point; and I am not pointing fingers here either). And last, but not least, if you have a problem with that particular company........

DON'T *edit* BUY FROM THEM AGAIN!!!!!
Again, pardon my French, but it is hard to emphasize points and statements when an audience is reading and not listening to a voice (it is hard to do).

PS. Moderators, if you feel obligated to edit the obscene language, I understand, but please leave some kind of emphasis were I indicated it by the use of colorful language. Thanks.


///MCubed="member tired of this bullshit about companies"

lets get back to the basics.

What are ellipsoids????

Originally posted by ///MCubed


If it gave me more HP and TQ, I would be the one to tell everyone to do it and I will bring up the rear (LOL)
:rolleyes: :rolleyes: :lol: :lol: :naughty: :naughty:

but to get back on the subject, hopefully this bullshit:bs: :bs: :bs: of talking shit about companies stops. If you don't have something nice to say, keep it to your fucking self (hate to put it harshly, but I want to emphasize my point with good ole "pardon my French" language). If you have a review on a product, you can make it here, but don't bash and muddsling because of your bad experience because you might be the one standing alone on that issue (you can make a review on something listing pros and cons and not "I hate them because of...." type of information). If you have an opinion on customer service, I suggest you keep it to yourself because maybe you were the cause of the bad customer service (not generalizing here, just trying to make a point; and I am not pointing fingers here either). And last, but not least, if you have a problem with that particular company........

DON'T BUY FROM THEM AGAIN!!!!!

Again, pardon my French, but it is hard to emphasize points and statements when an audience is reading and not listening to a voice (it is hard to do).

PS. Moderators, if you feel obligated to edit the obscene language, I understand, but please leave some kind of emphasis were I indicated it by the use of colorful language. Thanks. :rolleyes:

I am not saying that! AA is not a supporting vendor of ours now and I have recommended that our Rules apply just the same as if they were. It has nothing to do with money as you imply...but everything to do with fairness.

Bob ///M3


Originally posted by BMLRacer
So, Bob,
What you are saying is that people can bash JimC because he is a "non-supporting member" but not AA because they give you cash? Gosh, can I send you a hundred bucks so I can say and do as I please? One member has a problem, then another, then another and a moderator calls them liars. That is not fair. This should be a place to discuss all that is BMW, good or bad. If AA wants to have a part in this discussion, than please, let them speak. If not we have to believe that Supa, and Oxcart, and Bimmer are all telling the truth. Let the man say what is on his mind. If someone were upset with me, i would be ok with them saying it. In fact, I have upset people and it has spurred on great debate. Let's let everyone be objective here. Or, we should all send in some hush money...

Then why can people get away with what we just heard from Blown? There was no fairness there, just an out and out attack. I think this thread started out with good intentions to share an expirence, but has really gotten personal. I think we all have the right to share expirences with vendors and members like, good or bad. Just as long as they don't get personal. We learn from others, but should make up our own minds.

Originally posted by bimmer95

Wait!! Maybe Stylin is OmeyHomey cause he thinks AA is over priced, or maybe Oxcart is OmeyHomey cause he was ticked off about his chip getting shipped to someone else and having AA tell him to fix it himself, or maybe I'm OmeyHomey because I didn't like talking to Ray and I'm too cheap to drop $10k on a turbo :rolleyes:

No, I am OmeyHomey. Im not paying 10K into my car when i can be happy with putting only $2k in it and getting almost the same results. just common sense

Due to the language and attacks I have moved the Thread to OT. Bob, Ray, or one of the super mods may close it later if we don’t back off on the personal attacks.

Originally posted by ///MCubed


If it gave me more HP and TQ, I would be the one to tell everyone to do it and I will bring up the rear (LOL)
:rolleyes: :rolleyes: :lol: :lol: :lol: :naughty: :naughty:

but to get back on the subject, hopefully this bullshit:bs: :bs: :bs: of talking shit about companies stops. If you don't have something nice to say, keep it to your fucking self (hate to put it harshly, but I want to emphasize my point with good ole "pardon my French" language). If you have a review on a product, you can make it here, but don't bash and muddsling because of your bad experience because you might be the one standing alone on that issue (you can make a review on something listing pros and cons and not "I hate them because of...." type of information). If you have an opinion on customer service, I suggest you keep it to yourself because maybe you were the cause of the bad customer service (not generalizing here, just trying to make a point; and I am not pointing fingers here either). And last, but not least, if you have a problem with that particular company........

DON'T BUY FROM THEM AGAIN!!!!!

Again, pardon my French, but it is hard to emphasize points and statements when an audience is reading and not listening to a voice (it is hard to do).

PS. Moderators, if you feel obligated to edit the obscene language, I understand, but please leave some kind of emphasis were I indicated it by the use of colorful language. Thanks.


///MCubed="member tired of this bullshit about companies"

lets get back to the basics.

What are ellipsoids????



You know that is an interesting point, BUT the whole purpose of a forum is to say what products to buy and from where to buy them or NOT buy them. Telling us to not say anything would be going against the whole purpose of this entire forum. Thats why we are all on these boards. just my 2 cents

More of my $0.02 (damn, I'm contributing alot of money here).

Hey, if you get bas experience with a particular place. I say, go ahead and do a write up about it... but please, include facts and details.

It's one thing to say, I hate X company... period. If you at least come with some details. At least try to be diplomatic about such issues cause you know that somebody is going to come back and say... well maybe you just got bad service at X company because you were a bad customer?

This is an open board and the board is here to share information amongst everybody.

If you have a history of bad mouthing a particular company then people will see that and take it for what it's worth. X company should have enough good experience with good customers to back their repuation.

Originally posted by bimmer95

Wait!! Maybe Stylin is OmeyHomey cause he thinks AA is over priced, or maybe Oxcart is OmeyHomey cause he was ticked off about his chip getting shipped to someone else and having AA tell him to fix it himself, or maybe I'm OmeyHomey because I didn't like talking to Ray and I'm too cheap to drop $10k on a turbo :rolleyes:


thats a damn good point. Im am not the ONLY one who feels this way. Alot of people do, i just think its time somebody said something about it.

Also to those of you who think i should keep my mouth shut....This country is based on freedom of speech so i can say whatever the hell i want. Its an "Inalienable right" that you cannot take away. So if your not happy b/c i am telling the truth...TOO BAD.

Originally posted by Kevlar
More of my $0.02 (damn, I'm contributing alot of money here).

Hey, if you get bas experience with a particular place. I say, go ahead and do a write up about it... but please, include facts and details.

It's one thing to say, I hate X company... period. If you at least come with some details. At least try to be diplomatic about such issues cause you know that somebody is going to come back and say... well maybe you just got bad service at X company because you were a bad customer?

This is an open board and the board is here to share information amongst everybody.

If you have a history of bad mouthing a particular company then people will see that and take it for what it's worth. X company should have enough good experience with good customers to back their repuation.

I did back up my statement

Originally posted by psk145
I've personally have had great service from them. I ordered an intake jsut before I supercharged my car, and the product was backordered for a while. Mike finally called me and apologized for the delay and sent it along with a free T shirt. They have always taken time out to talk on the phone if they have the time.

oh also, I dont know what supabimma's talking about 1 time use air filter. Its obviously a K&N.

the normal series filters are one time. The 3.5inch filter are K&N.

Originally posted by Scott Yu


Hi, sorry to change the topic but where can you get M3 exhaust hangers for $2? That's a great deal, I want to stock up. Actually, where can you get them for $6?

www.bimmerparts.com (zygmunt motors)

Originally posted by SupaBimma
I did back up my statement

That's why I didn't delete the post right away... You expressed your opinions regarding your bad encounter with a company. That part is fine...

And people have expressed their good encounters... the thread is getting a little bit out of control now since people are attacking each and everyone.

REMEMBER PEOPLE ... STRAIGHT OUT ATTACKING PEOPLE WILL NOT BE TOLERATED

Let’s be realistic about why this thread has gone on the way it has. At first I was hopeful this improper topic would be short lived or a reasonable and proper explanation would be realized and fade away. Unfortunately this did not happen! If a moderator had closed the thread a the outset when it first started, because the subject content goes against our Rules, members would complain and not understand why it was closed. However leaving it open as we have done and explaining why this type of discussion is not proper will hopefully educate everyone as to “why” it shouldn’t take place. Either choice of handling it has its drawbacks! It’s a no-win situation and very discouraging to have to deal with such events. Having members add to the problem by questioning me, or one of the moderators, only increases the problem we face further.

Bob ///M3



Originally posted by BMLRacer
Then why can people get away with what we just heard from Blown? There was no fairness there, just an out and out attack. I think this thread started out with good intentions to share an expirence, but has really gotten personal. I think we all have the right to share expirences with vendors and members like, good or bad. Just as long as they don't get personal. We learn from others, but should make up our own minds.

Kevlar,

Well put.

Bob,

I'm not trying to be a thorn in your side. I was merly asking what the deal was, because it seemed that Supa, Oxcart, and Bimmer were being called liars by the moderators. Your post led me to believe that X company was an active donor to the site, and therefore bought the righs to be offlimits. You answered my question regarding that. But, other members have gone out and made blatant attacks on vendors and other members and you have not stopped them. That's why I questioned you again. I agree that you have a tought job to do, I don't envy that, but you do need to be fair. This started out fair enough, but has goten way out of hand. Good luck.

Originally posted by Kevlar


That's why I didn't delete the post right away... You expressed your opinions regarding your bad encounter with a company. That part is fine...

And people have expressed their good encounters... the thread is getting a little bit out of control now since people are attacking each and everyone.

REMEMBER PEOPLE ... STRAIGHT OUT ATTACKING PEOPLE WILL NOT BE TOLERATED
WTF are you talking about Kevin???YOU attacked me and called me a Liar!!!!

So, am I in trouble then, too?

Originally posted by Oxcart 1
WTF are you talking about Kevin???
YOU attacked me and called me a Liar!!!!!!

I have no intetion of calling you a liar... or attacking you. I didn't feel any of my posts attacked you. I only state my opinions. I don't know what your argument is between AA and yourself. I only stated my experiences with the company and how they handled X situation.

I appologize if my post was misinterpreted by you or badly typed by me. I am trying to remain impartial... but I have only had good experiences with the company and all the bad experiences I have had with the company they company has done everything they could to make the situation right. I have heard however of certain customers... no names... that have been unreasonable and where a common ground could not be agreed upon.

Iam at a little cross roads here...I have a not so nice 1.5 page response typed out to you and I can't decide whether or not to post it or PM it!

Is that a reply to me?

Originally posted by Oxcart 1
Iam at a little cross roads here...I have a not so nice 1.5 page response typed out to you and I can't decide whether or not to post it or PM it!

If you have a problem with me... please, let me know... we can take it up and resolve it.

Originally posted by Kevlar
Alright... I'm going to speak here.

As a moderator --
[[1]] Falsifing stories to deliberatly tarnish a company's reputation just isn't right.


While AA does go out of it's way to please customers... sometimes customers are just unreasonable.
[[[[[This is you changing subject to me]]]]]]
Oh, you sent me the wrong thing and now I'm going to hold it RANSOM
2.)even if I don't deserve it. [[OH MAN!!!!!!! you wanna get personal???]]
3.) I am stealing (for lack of a better term) your merchandise... [[[PERSONAL????????]]]]]
4.)the truth will shine thru. [[HMMMMMMMM truth...as if I was not telling it]]]]

I think all of this could and can be handeled in a civilized fashion, but it is nice to hear about others experiences so we can make decisions down the road. But do not fight over this, it is just not worth it.

Hey... those aren't directed at you. Those are stories I have heard from reliable sources.

A) Making false stories to tarnish a company is wrong... period. I never said your story was false. I don't know if your story is true or not, I wasn't there... I don't know anything about it... I'm just saying in general. If your story was false and I could prove it, I would throw some facts at it to prove it wrong.

B) As for that particular story. I had no idea that was you. I only heard the story. I was just relaying certain experiences about how AA will try to reach common ground but sometimes common ground cannot be reached.

Wow.. i just read this last page only and it made me want to close this thread..:D But I'll leave this one to Kev since he's involved..

But lets keep the discussion civil.. I also like to hear experiences from vendors.

Originally posted by Stylin
Wow.. i just read this last page only and it made me want to close this thread..:D But I'll leave this one to Kev since he's involved..

But lets keep the discussion civil.. I also like to hear experiences from vendors.

Ya... this thread is bording on being closed. But I want to make sure everybody gets the opinions in before I do. I want to try and be fair. So far the story is very one-sided...

Some people are being mature about this... others are walking the borderline (I think I'm in this group)... and others are being well... no comment.

I have no experience with the company.. but generally from other experiences theres probably at LEAST 10 people for every one person that goes and complains about the company... so just because theres *only* 3 people who had rather bad problems with the company doesnt mean its completly isolated to those 3. The only company I have dealt with is bimmerparts.com which I had no problem with.

Is it EVER acceptable to threaten a customer? No.
Is it EVER acceptable to yell at a customer? No.
Is it EVER acceptable to lie a customer? No.
Should a customer have to deal with people who are generally just rude people when they are GIVING them business? No.
Should the owner/persons in charge know theres a problem when it arises? Yes.





---
I have seen these things happen time and time again with other cars vendors... They basically think they dont have to give a damn about customers and eventually the customers just dont go to them anymore.. even if their product may be better. Its not worth the hassle to them. Hey... one places turbo would spike to like 24pounds of boost and blow the engine... happened on like 6 cars.. they found out a certain part wasnt designed right... basically the place that made/sold the turbos didnt care and the customers had to buy new engines

Is it intresting that the person who holds all the power to close, limit, and control this thread is also legally affiliated with AA?:stickoutt

Originally posted by Wolfenstein
Is it intresting that the person who holds all the power to close, limit, and control this thread is also legally affiliated with AA?:stickoutt He hasn't abused his mod power at all. I was the one that moved it too.

No pointing fingers now.. Kev is a very fair person.

Hey, I was just pointing it out.

Besides, he has conducted him self in a constructful manner as I think everyone has at least "tried" to. Even if it got a little out of hand occasionally, I think everyone presented themselves in an edjucated and thought out manner.

Originally posted by Stylin
No pointing fingers now.. Kev is a very fair person.

Thanks guys... I'm trying to stay as level headed as possible.

When it boils down to it, I have no affiliation with AA, I'm not on their payroll or anything, I'm just a satisfied customer. I do their webpage because it allows me to have a creative out to the world... so people can see the good creative work that I can do and maybe I can get a good paying job for it... cause the car isn't going to pay for itself.

I admit I may have played with the fine line of the law a little bit, but when the adrenaline gets pumping, sometimes what seems logical, rational and right isn't necessarily.

I appologize to all that I may have unintentionally offended or for something that I may have typed irrationally and taken out of context.

Originally posted by BLOWN///M COMPACT
bimmer95 I know for a fact that SupaBimma is OMEY HOMEY ... So dont speak to me unless I speak to you ... Dont post my name untill I have posted yours ... Your little wise ass comments are a poor excuse for me to talk to you so I am done .. JC's products sucks ass and for the thread getting closed kinda pissed me off .. But you know what, why should a thread go on about JC's products as we all know they suck ... I have delt with almost evey aftermarket company a number of times so I know ..
Wow, very mature. I posted about a personal experience dealing with AA, but I guess I was a bad customer because I didn't know any better than to talk to Ray when he answered the phone. :rolleyes:

BTW, thanks for filling me in about Jim Conforti products. Now that I know they suck ass I make sure to only buy from AA. Well I'm off to the garage to pry the JC chip outta my ECU.... wish me luck! ;)

I apologize to all that I may have unintentionally offended or for something that I may have typed irrationally and taken out of context.

Me too.

But the fact of the matter is the following and I will use some kind of logic (since logic/algebra/whatever is either a 1 or 0/Hi or Lo/Good or Bad; I like math, many ways to reach only one right answer):

1. customer + company = $

2. - (customer) + company = 0

3. - (company) + customer = $ + no mods.

4. - (company) - (customer) = - $ + no mods.


1. => the basic functionality of any business

2. => customer service if very important to the company's future

3. => w/o the company (or in some cases, a pissed off company),
you are stuck with money in your hands, and no mods.

4. => w/o a company and a customer, it would be "Mod
Armageddon"

NOTE: "=>" = "implies" in mathematic jargon.

So guess what? This is a symbiotic relationship. A company has the right to refuse service and product for any reason (as long as the proper means are taken, legally). A customer has the right to refuse payment if not satisfied with product (as long if it is done legally; i.e., prod. sold "as is with no warranty and return policy" and customer wants a refund). Company's don't reach the levels of notoriety that some like BMW, Mercedes, Ferrari, Lamborghini, McLaren (just to give examples that are not aftermarket companies as to not point finger or give undue credit to others) for putting out "shotty products" or for having "crappy customer service" (and I know for the latter, some of these companies can fall in, but that is a different story). So my point is, either side can do whatever they feel like it (within legal limits). So who is right in this situation? We would have to hold court for us to come up with an answer (I kindly lend my services to be Judge ///MCubed to preside over the trial:128: ). All I know is that this thread has no validity without hearing the voice of the other party involved (whether it be Supa, Oxcart, or any other plaintiff -vs.- company X for that matter; this was seen in another thread when JimC came out to defend himself). So I propose that if the company comes out and defends itself, we hear them out and then make our conclusions of whether it was a misunderstanding/irrate customer/poor customer service/etc.

Just my 2% of 100 cents.

PS. I was not a math major:drink3: :drink3: :drink3:

Originally posted by ///MCubed
So who is right in this situation? We would have to hold court for us to come up with an answer
There used to be this old saying, "The customer is always..." damn I can't remeber the rest :rolleyes:

"The Customer is Always....."

I don't know what reality you are living in!!!!

Originally posted by bimmer95

There used to be this old saying, "The customer is always..." damn I can't remeber the rest :rolleyes:

"The customer is always an annoyance and not needed" ?

hmm... well thats how it sounds like they treat customers... i wonder if I am blacklisted from purchasing from AA now? ;)

I can't believe I just read through this entire thread, but I did. :eek:
Okay, my thoughts;
It would appear that there are some legitimate complaints concerning AA customer service. That said, I think it would be in their interest to try address some of the complaints listed here.
Since Kevlar is only a fan, not a personal confidant, I don't think we can expect him to answer any questions regarding what has occured. That would be unfair for both him and AA, so lets leave him out of it.
My only request is that this information be forwarded to AA so they may give us their point of view for a balanced look at what's going on.

Originally posted by Stockman


"The customer is always an annoyance and not needed" ?

hmm... well thats how it sounds like they treat customers... i wonder if I am blacklisted from purchasing from AA now? ;) Iam not black listed...they are :stickoutt

Truth be told, I had problems when I go anywhere. I had a pain in the ass time with Dinan, and I almost did not buy from them, but I think it is not just AA there are tons of other companies out there that are doing just the same thing. I guess it is hit or miss, your experience with them could be good or bad. It is unfortunate that what happened happaned, but sometimes you just get jerks on the other end and there is nothing you can do about it. I know I have been there.

The old saying of the customer is always right doesn't hold ground anymore.

If I am the customer of X bank and I walk in and withdraw $500. They then give me a receipt that says I only have $0.02 in the bank. What if I was to tell them I had $800,000 in the bank before my withdrawl.

Do you think I (the customer) would be right? The bank would pretty much tell me that I was wrong and that I was unreasonable for seeing it their way.

Yes?

uhm
that never worked at anytime

you sort of missed the point of the customer is always right

Originally posted by ///MCubed
I don't know what reality you are living in!!!!
The one where the customer actually has a choice in whether or not they hand over their cash to a particular vendor based on way the vendor treats them. There's lots of BMW performance vendors, if one of them think that their customer is a retard then that customer will soon be some other vendor's customer instead as will be that customer's MONEY.

The one where the customer actually has a choice in whether or not they hand over their cash to a particular vendor based on way the vendor treats them. There's lots of BMW performance vendors, if one of them think that their customer is a retard then that customer will soon be some other vendor's customer instead as will be that customer's MONEY.

You can definitely tell you have never worked in customer service any where in your life. I propose you go out and experience it and then get back to me to see if your outlook on the subject matter is still the same.

Oh and I have had repeat customers come back even after I told them them bluntly to "fuck off!!!". Just goes to show you something, if your product is good and performs to expectations, sometimes customer service is not as important as we would like to think it is.

Originally posted by Kevlar
The old saying of the customer is always right doesn't hold ground anymore.
You've totally missed the point. The point is that a vendor should attempt to help out the customer and not treat them like shit. The vendor cannot expect that the customer has NO CHOICE other than to buy from them. The vendor should help the customer understand the best options available in a productive manner, not look down on the customer for lack of expertise. There's LOTS of BMW performance shop, just because one vendor has become popular, does not mean that they are the only place to buy from.

Originally posted by bimmer95

You've totally missed the point. The point is that a vendor should attempt to help out the customer and not treat them like shit. The vendor cannot expect that the customer has NO CHOICE other than to buy from them. The vendor should help the customer understand the best options available in a productive manner, not look down on the customer for lack of expertise. There's LOTS of BMW performance shop, just because one vendor has become popular, does not mean that they are the only place to buy from.

Agreed... I understand your point now.

Originally posted by Kevlar
The old saying of the customer is always right doesn't hold ground anymore.

If I am the customer of X bank and I walk in and withdraw $500. They then give me a receipt that says I only have $0.02 in the bank. What if I was to tell them I had $800,000 in the bank before my withdrawl.

Do you think I (the customer) would be right? The bank would pretty much tell me that I was wrong and that I was unreasonable for seeing it their way.

Yes?

I love customer service questions! This one's simple. :128:
Pull up the account records and enlighten both parties. Much easier than "he said - she said". With accusations based on verbal conversations it is imperative to bring all parties involved into the conversation to resolve any conflict.
All this one-sided arguing is getting no where.:(

Originally posted by MarkM5
All this one-sided arguing is getting no where.

Exactly...

All this one-sided arguing is getting no where.


AGREED!!!!

And on that note... I think I hear the fat lady singing. Everybody got to toss in their $0.02 and hopefully we have all learned from this.

This thread is closed.... thank god.