Having just bought my M3 and looking for some parts i decided to go with Jessica at "Performance parts store".The order was filled promptly and i recieved my parts as promised too.However ,i did not open the box untill 7 weeks later and realized that the Ultimate Axxis Pads were missing.
Well left a message with her on monday,got an email back from her on tuesday that she's looking into it and get this,recieved the missing parts on wednesday via "overnight".Now that's what i call Customer service :buttrock
Later, Yasir

Cool. Its good to see some people still give a shit about customer service:)