Well I really don't feel like calling the one company, so where else is there to buy ERS springs. Also, I was wondering about the ESS springs? Anyone heard of them?

TIA,

Ground Control has great prices and a HUGE selection of the ERS springs in all lengths

Originally posted by vjlax18
Well I really don't feel like calling the one company

www.truechoice.com

GC needs to work on there customer service.

Hmm, I've never had a problem. Sorry to hear that you have.

Originally posted by gsober
GC needs to work on there customer service.

Boy you aren't kidding !! There's absolutely no excuse for the inattention to even the minor details and all the mistakes they make. I had to disassemble and reassemble my front suspension three times over the past two weeks before i was finally able to install my new Konis, and i was very very clear about my setup and what i needed but still i got wrong parts and missing pieces. And i thought BMP was bad !

Did you buy a complete suspension from GC, or just bits and pieces to add to what you bought from another car? And aren't you sort of making your own suspension with parts from GC and from another car?
I would really appreciate it if you said everything, for better or for worse.
Jay Morris
call if you have a question,530 677 8600

Jay,

I have never directly called GC. I ordered my Street kit through a friend's company. I ordered a 375/450-7 set up, but the kit came with a 450-6. I do not know who was at fault, but I cannot take it back to my friend's shop -> business + friends:rolleyes: oil + water

Anyway, now I've decided to go to a 450/500-7 setup, so it works out ok by moving the 450-6 to the front.

However, after hearing countless stories of poor customer service, I was looking for another company to buy from, and one that's possibly closer to me(east of the Mississippi:wave: )

I love the kit I have, and wish I could have done the whole suspension as one like the track/school kit, but I had to do the shocks first and wait till I saved my pennies for the Street Kit. I just helped gsober to install his track/school kit with Eibach sways this past weekend, which is awesome.

Anyway, I was just wondering if there was another company, and that is why I didn't use the name of your company.

Hey John when are you going to help me install my H&R's and Koni's? I'll pay you, I am a retard, as you already know!

Jesse,

How about 3 weeks from now (weekend after Father's Day weekend).

I do not work for money:D We'll work something out.

Jay, just sent you a PM to let you know of my issues.

Originally posted by vjlax18
Jesse,

How about 3 weeks from now (weekend after Father's Day weekend).

I do not work for money:D We'll work something out.
Sounds good, let me know what I can do. Just don't make me turn tricks again, I still have bad memories of my pimp slapping me around:bawl I'll PM you my cell phone number.
Jesse

Originally posted by Hellabad
Did you buy a complete suspension from GC, or just bits and pieces to add to what you bought from another car? And aren't you sort of making your own suspension with parts from GC and from another car?
I would really appreciate it if you said everything, for better or for worse.
Jay Morris

You must be getting me mixed up with someone else. I'm not using anything from any other car. I've been running your bolt-on spring kit for a few years on my E30 autocross car and i simply wanted to upgrade from Bilsteins to your DA Konis. I'm a detail freak and knowing that you guys tend to screw up a lot of orders i went over my existing setup with your guy and asked about compatibility issues, yet it still took 3 shipments before i had everything i needed to do the install properly.

My first shipment included the Konis, but after i tore my front suspension apart i discovered you'd sent me Konis that were 4 inches too short to fit in my struts. That killed my project right there and i had to reassemble it with my old Bilsteins. Another E30 friend in San Diego (Jason H) got Konis that were the correct length (17" body. Turns out you have 4" spacer sleeves to enable us to use the short Konis in the E30 struts but these were never mentioned by your guy and were not included with my Konis.

I'd asked if the Konis were compatible with my existing KMac strut mounts and was told yes. But your guy failed to mention that the top securing nut will be buried an inch down inside the KMac making it impossible to tighten and that you have some little 14mm spacers to locate the nut at the top of the shaft so we can get a wrench on it. This was never mentioned and were left off my order.

I asked if my existing GC upper spring hat will work with the Konis and was told yes, but it turns out this is not true and that you have a different one with a smaller opening that fits the Koni correctly. The one i'd been using with my Bilsteins attaches differently and when i tried to use it with the Koni it is real sloppy on the shaft and doesn't keep the spring centered. Tony knew about it, but two of your other guys apparently did not.

I brought up the issue that Gustave had where his stock gland nuts scraped the insides of the 2.5" ERS springs and how he had to get special smaller gland nuts to rectify this, but i was assured by your guy that in my case the stock gland nut will work fine. Well it does not and it contacts the spring just like Gustave's did so i had to have you send me a pair of your special Koni gland nuts.

And you guys screwed up Jason's order, first you forgot to send his camber plates with his GC spring kit, then when you finally did ship them you sent him two of the same side so he had to abort his install.
You might want to start looking at your customer files and take a good look at those that have 2 or 3 shipments right after another and find out exactly why the extra shipments were required and do something about it. I've been recommending GC and Konis for many years to anybody who's serious about their suspension setup but these kinds of mistakes have been happening for a long long time and nothing changes.

Take some time and read these threads:

Coil-over installation (http://www.e30sport.net/viewtopic.php?t=8468&highlight=)

All of you with Ground Control Suspension (http://www.e30sport.net/viewtopic.php?t=8550&highlight=)

Ordering problems with Ground Control..... (http://www.e30sport.net/viewtopic.php?t=8604&highlight=)

Help needed with adjusting Koni's...(Ground Control saga) (http://www.e30sport.net/viewtopic.php?t=8631&highlight=)

Who's running GC springs? (http://www.e30sport.net/viewtopic.php?t=9378)

? for those w/ GC..... (http://www.e30sport.net:16080/viewtopic.php?p=96876#96876)

Is GC really the best? (http://www.e30sport.net/viewtopic.php?t=9561)

Well, I guess I asked for this. Maybe we could throw in that I forgot to make my bed before I went to school today.

I have read what you have written, and am considering it constructive criticism. So the following rebuttals are explanations rather than excuses. Honest.

But seriously, these kind of things ALWAYS arise from misunderstandings. So with that in mind, we see the conversations as a bit different than you do:

"You must be getting me mixed up with someone else. I'm not using anything from any other car."

Actually I specifically recall that we have been unable to find that you bought a spring kit from us. If you had, we would have been able to look up every individual part to make sure there are no conflicts. Instead, we had to rely on info provided from you.

"I've been running your bolt-on spring kit for a few years on my E30 autocross car and i simply wanted to upgrade from Bilsteins to your DA Konis. I'm a detail freak and knowing that you guys tend to screw up a lot of orders i went over my existing setup with your guy and asked about compatibility issues, yet it still took 3 shipments before i had everything i needed to do the install properly. "

One of the shipments was not our fault, one was. When you ask us for a spring perch, thats exactly what you get. Not any of the other parts.

"My first shipment included the Konis, but after i tore my front suspension apart i discovered you'd sent me Konis that were 4 inches too short to fit in my struts. "

Yes, you did not know if your strut housings were shortened or not. Based on some clues, we sent you shortened inserts. Obviously we made a mistake.

"That killed my project right there and i had to reassemble it with my old Bilsteins. Another E30 friend in San Diego (Jason H) got Konis that were the correct length (17" body. "

Jason knew that his struts were not shortened, so we were able to be sure of the correct length.

"Turns out you have 4" spacer sleeves to enable us to use the short Konis in the E30 struts but these were never mentioned by your guy and were not included with my Konis."

Correct, our mistaken conclusion that you had short struts would have meant that you already had the spacers you needed.

"I'd asked if the Konis were compatible with my existing KMac strut mounts and was told yes."
" But your guy failed to mention that the top securing nut will be buried an inch down inside the KMac making it impossible to tighten and that you have some little 14mm spacers to locate the nut at the top of the shaft so we can get a wrench on it. This was never mentioned and were left off my order. "

Our Konis are based on the e30 M3 part, and is virtually identical to a stock BMW e30 M3 thread and spacing. I would suspect the KMACs had a spacer that was removed for the Bilsteins.

"I asked if my existing GC upper spring hat will work with the Konis and was told yes, but it turns out this is not true and that you have a different one with a smaller opening that fits the Koni correctly. "

No one here including myself, remembers you mentioning the word 'Kmac' in the initial conversations. You got all the parts that would adapt for GC camber plates, not Kmac. Maybe we heard wrong, or concluded that when you said you had GC suspension with camber plates from another car that you were referring to GC camber plates.

"The one i'd been using with my Bilsteins attaches differently and when i tried to use it with the Koni it is real sloppy on the shaft and doesn't keep the spring centered. Tony knew about it, but two of your other guys apparently did not."

exactly, see above

"I brought up the issue that Gustave had where his stock gland nuts scraped the insides of the 2.5" ERS springs and how he had to get special smaller gland nuts to rectify this, but i was assured by your guy that in my case the stock gland nut will work fine. Well it does not and it contacts the spring just like Gustave's did so i had to have you send me a pair of your special Koni gland nuts."

This exact situation is addressed in the coil-over kit directions. Gustave actually bought his parts used also (with no directions)and made the same mistake. We definitely made a mistake in not informing you that to use the stock nuts, they would require the modification shown in the coil-over directions. In other words, yes you can use them, but they need to be modified.

"And you guys screwed up Jason's order, first you forgot to send his camber plates with his GC spring kit, then when you finally did ship them you sent him two of the same side so he had to abort his install."

No explanation offered here. Lets just say that the guy who was in charge of assembling camber plates now works somewhere else.

"You might want to start looking at your customer files and take a good look at those that have 2 or 3 shipments right after another and find out exactly why the extra shipments were required and do something about it. I've been recommending GC and Konis for many years to anybody who's serious about their suspension setup but these kinds of mistakes have been happening for a long long time and nothing changes."

Fair enough, I will. I just wish that all the customers who are happy would dogpile on me about the good stuff too.

Unfortunately, custom things for custom projects leads to many, many opportunities for misunderstangs, wrong assumptions, and plain old mistakes, This happens with house remodels, custom paint jobs and commissioned artwork.

The inconsistencies of talking over the phone, trying to marry something that only one person can see, with something else that only the other person can see, places a large emphasis on word meanings, nuances and pronunciation.

So, if I screwed up, I accept it, but I also cannot see through anybodys telephone what THEY are looking at.
If you want, call me
Jay Morris, customer service and chief bottle washer,
Ground Control

Jay, I'll take a stab at something positive...Custom parts of any kind are a challenge. Especially when you are adapting custom parts to existing parts that the manufactur can't see in front of them.
Personally, I have had good experienes with Jay and GC for the past couple of years. Heck, Jay was the one who explained to me (on the phone) how and how much to cut on my Bilsteins bumpstops. He also got me the right lower spring perches for my bastardized (and for sale) Bilstein GC setup. I am forunate that one of their guys, Dale, lives local to me, so I can periodically pick his brain and dork around with stuff as I dial it in.

Bottom line..unless you buy the whole shebang in a box, mistakes can and will happen. I won't make excuses for them, but if you have a problem, talk to Jay. He makes himself available and always seems to do the right thing.

Erik

Originally posted by Hellabad
I have read what you have written, and am considering it constructive criticism. So the following rebuttals are explanations rather than excuses. Honest.

Yes, by all means please consider it constructive criticism. I really like your company and it's
interest in making the racy stuff available to us civilians, but i'm also a very tough customer
who can't understand how all the little "misunderstandings" occured despite my being so
explicit about my current setup when i first ordered the Konis. I do similar work, but i
buy and sell electrical construction material/supplies/components to electrical contractors
but the attention to detail is very important. I do counter sales, inside sales, order desk,
purchasing, and manage operations so i'm really good at expressing what i need and going
over things in great detail. I have a 99% accuracy rate and you can't get that if you're
prone to misunderstandings. I'm also the guy they call on to figure out what went wrong
on someone's order or purchase, how it went wrong, and who miscommunicated with whom.
I also come up with ways to keep it from happening again (it's usually a human thing). I don't
make mistakes when i place my orders or take orders from customers. I'm thorough and i ask
a lot of questions as they're giving me their list of material. I typically type up several hundred
line items of items per day and my co-workers get me involved when their orders get complicated.


But seriously, these kind of things ALWAYS arise from misunderstandings. So with that in mind, we see the conversations as a bit different than you do: "You must be getting me mixed up with someone else. I'm not using anything from any other car."

But that's what i'm most upset about - all the misunderstandings. They don't happen in my world :-)
These should not have happened and i made every effort to avoid it in my discussion with the original
order taker when i ordered my Konis 3 weeks ago. There were no misunderstandings on my part; i
was very clear and detailed about my exact setup. It's not complicated.


Actually I specifically recall that we have been unable to find that you bought a spring kit from us. If you had, we would have been able to look up every individual part to make sure there are no conflicts. Instead, we had to rely on info provided from you.

So i gotta ask why can't you find that i bought a spring kit from you? And why would you need to when i specifically told your guy that "i'm running your Bolt-On Spring Kit with my stock front struts and stock spring perches". He had just asked me if i was having my struts shortened and i said "No" and followed with the above statement about my stock unmodifed struts. There is no way he could have misunderstood all that.

Look up invoice # 6542 dated 01/31/2000. It says "Racing Coil-Over spring kit-89 325 is w/Bilsteins (Bolt on Kit)"

Actually i ordered the Spring Kit from you back in January 2000. I spoke directly to you and
you and i went over everything in detail. You asked me specific questions and i answered in
detail. I asked you questions based on your questions and we were speaking the same language.
It was obvious to me that you had all the bases covered including my existing KMacs which aren't
part of your normal program and i was pretty impressed with it all. My order came in perfect
order just as i expected it to and i had no problems when i installed them a week later. This is
what i expected on this recent Koni order so yeah i'm upset that my Koni order didn't go the
same way, especially considering my time crunch. Had you personally taken my order for
the Konis a few weeks ago i'm sure i would have had no problems. It seems that some
of your people aren't as good or as thorough as yourself.




"I've been running your bolt-on spring kit for a few years on my E30 autocross car and i simply wanted to upgrade from Bilsteins to your DA Konis. I'm a detail freak and knowing that you guys tend to screw up a lot of orders i went over my existing setup with your guy and asked about compatibility issues, yet it still took 3 shipments before i had everything i needed to do the install properly.

One of the shipments was not our fault, one was. When you ask us for a spring perch, thats exactly what you get. Not any of the other parts.

But i didn't ask for any front spring perches because your guy said my existing upper GC perches
would work with the Konis, but they didn't. He never mentioned that you had some with smaller
holes that fit the Konis better but when i called back the 3rd time Tony knew about em right away
and told me about them when i voiced my concern over the way my existing upper perches floated
on the Konis' piston shaft.

Now i did order some of your newer-style rear spring perch parts which show on my 1st and 2nd
invoices but they have nothing to do my issues with the front of the car. The rear stuff went just
fine. My spring perch problem is with the front upper spring perches/hats.



"My first shipment included the Konis, but after i tore my front suspension apart i discovered you'd sent me Konis that were 4 inches too short to fit in my struts. "

Yes, you did not know if your strut housings were shortened or not. Based on some clues, we sent you shortened inserts. Obviously we made a mistake.

But there was no question about it - of course i know that my struts weren't shortened and there could not have been any question in your guy's mind about it because he asked if i was going to have them shortened like i said before so i do not see how he could have possibly gotten this wrong in my case unless he got me confused with another customer. That is the only explanation i can see because it's too elementary of a thing to screw up. I don't know what kind of notes you take when going over a customer's particular unique setup but i suspect your guys rely on memory when assembling a list of components for a particular order. Maybe this is an area you can work on - maybe make a punchlist with all the questions you need to ask in order to ensure he gets the right combination of parts. With every item someone orders from you there are questions you need to ask pertaining to that item.

You should not have had to resort to clues because when your guy asked me if i was having
my struts shortened i said "no and that i'm using my existing GC bolt-on the stock struts with the
stock lower perches". Once again it goes back to your guy not paying attention to my answers
to his questions, or not noting the information i gave him about my stock struts, or simply getting
me mixed up wtih someone else. I was very clear that i was using stock unmodified struts, this
is for sure. This was not my fault in any way. If there is any question in your minds do what i
do - call the customer back and ask the questions instead of just guessing and hoping everything
falls into place.


"Turns out you have 4" spacer sleeves to enable us to use the short Konis in the E30 struts but these were never mentioned by your guy and were not included with my Konis."

Correct, our mistaken conclusion that you had short struts would have meant that you already had the spacers you needed.

See above. There was no question that i had stock unmodified struts. None whatsover. Your
guy missed it big time. A small detail but it was enough to keep me from installing the shocks.
Had he even mentioned anything about 4" spacer sleeves i would have asked what the heck he
was talking about then he could have educated me about the two lengths of Koni you offer and
why and i would have opted for the longer ones with spacer sleeves because i have no intention
of ever needing to lower my car that much. He and i even talked about how i couldn't lower my
car very much because of my steep driveway. Up till i got these short shocks i wasn't aware that
you offered two lengths. The short ones you sent me look just like the Corrado Konis i have on
my retired 85 Golf GTi autocross/track car if memory serves me correctly.


"I'd asked if the Konis were compatible with my existing KMac strut mounts and was told yes." " But your guy failed to mention that the top securing nut will be buried an inch down inside the KMac making it impossible to tighten and that you have some little 14mm spacers to locate the nut at the top of the shaft so we can get a wrench on it. This was never mentioned and were left off my order. "

Our Konis are based on the e30 M3 part, and is virtually identical to a stock BMW e30 M3 thread and spacing. I would suspect the KMACs had a spacer that was removed for the Bilsteins.

Actually there was no spacer in the KMac and the Bilstein's top nut was way down in the
KMac's hole, but the threaded portion of the Bilstein shock and it's securing nut are smaller
than the threads and larger nut of the Koni not to mention the Koni's shaft extends quite a
bit higher than the Bilstein's shaft. The Koni's nut takes a bigger socket and it has to be a
deep socket in order to clear the Konis' tall adjuster. The fact that you offer the 1/4" thick
14mm spacers for the top of the Koni indicates that you're aware of this situation at the top
of the strut and i just think it would have been standard operating procedure for your order
taker to tell me about these spacers or at least ask if i need them when i was asking about
the Koni's compatibility with my KMacs. Maybe they should just be included as a matter of
course in case the installer needs them. My not having them was yet another small detail
that prevented me from finishing my install. Little things can have huge effects, like here.

Tony was the 3rd person i talked to and he was the one who told me about these 14mm
spacers when i asked how i'm supposed to tighten this big top nut. He said they're needed
to bring the nut to the top of the shaft so i can get a wrench on it. It was the first time i'd
heard any mention of them otherwise i would have inquired fully and just had you send me
some to be sure in case i needed em. But i learned about em on my 3rd phone call after the
fact. The first two guys never mentioned them even though i discussed my KMacs with em.
Just the word KMac should trigger an automatic 14mm top nut spacer mention from your guys.



"I asked if my existing GC upper spring hat will work with the Konis and was told yes, but it turns out this is not true and that you have a different one with a smaller opening that fits the Koni correctly. "

No one here including myself, remembers you mentioning the word 'Kmac' in the initial conversations.
You got all the parts that would adapt for GC camber plates, not Kmac. Maybe we heard wrong, or
concluded that when you said you had GC suspension with camber plates from another car that
you were referring to GC camber plates.

Well you're not going to remember it because i never spoke to you on the Koni order. The last time i spoke to you was when i ordered my GC Kit back in January 2000. And trust me, i absolutely positively told your guy about my KMacs when i ordered the Konis like i stated above. Let there be no question about this. I know that KMacs aren't part of GC's program which is exactly why i went over them in detail with your guy. There's no way he heard anything wrong or any mention of any other car or camber plates. He either got me mixed up with someone else, or simply didn't pay any attention during our conversation. This is not my fault in any way. Nope. I went over all this with the guy i ordered my Konis from on 5/12/03 (Invoice # 32518). Have a look at his notes that he used to type up my initial order. I really hope your guys don't type up orders based solely on their recollection of verbal phone conversations !


"I brought up the issue that Gustave had where his stock gland nuts scraped the insides of the 2.5" ERS springs and how he had to get special smaller gland nuts to rectify this, but i was assured by your guy that in my case the stock gland nut will work fine. Well it does not and it contacts the spring just like Gustave's did so i had to have you send me a pair of your special Koni gland nuts."

This exact situation is addressed in the coil-over kit directions. Gustave actually bought his parts
used also (with no directions) and made the same mistake. We definitely made a mistake in not
informing you that to use the stock nuts, they would require the modification shown in the
coil-over directions. In other words, yes you can use them, but they need to be modified.

He never mentioned modifying them otherwise i would have insisted on just getting the custom
ones you offer. I was willing to buy them but your guy said i don't need to and that mine will work
fine with no mention of me having to turn them down. I saw that i could turn the stockers down
(i was a machinist during and after high school) but i don't have the means to do this and would
have been more than happy to pay the big bucks for your custom jobs if there was any question.
Hell i wanted to buy them anyway but was assured i didn't need to. I was covering all the bases
cause i only had one day to do the install before an important autocross. Once again, not my fault.



"You might want to start looking at your customer files and take a good look at those that
have 2 or 3 shipments right after another and find out exactly why the extra shipments were required
and do something about it. I've been recommending GC and Konis for many years to anybody who's
serious about their suspension setup but these kinds of mistakes have been happening for a long
long time and nothing changes."

Fair enough, I will. I just wish that all the customers who are happy would dogpile on me about the good stuff too.

Well i'm sure the vast majority of your customers get the right stuff the first time but
that's to be expected so nobody ever comments when things go as planned. Unfortunately
the only time you hear about stuff is when it goes wrong because it takes so much discussion
to find out what went wrong and how to rectify it. Unfortunately for you this happened to me
on an early Saturday morning so nobody was at GC to answer my phone call. I left a voicemail
for someone to call me if they happen to go into the shop that Saturday but that was primarily
to see if there was something i could do to make these shocks work right now. I even thought
about making my own 4" spacer sleeves out of electrical conduit nipples that i have at my shop
but didn't want to damage my new Konis nor do any experimenting before embarking on a 125
mile drive to the autocross.

So this being on a weekend i had to resort to posting on the E30 message forum in the hopes
of someone helping me with a solution and that's when Will replied about there being two
lengths of Konis and that i should have received spacer sleeves to make them fit the stock
struts. Up till that point i'd never seen any mention anywhere about these two lengths or
i would have been hip to it in advance and discussed it with your guy when i ordered the shocks.



Unfortunately, custom things for custom projects leads to many, many opportunities for misunderstangs, wrong assumptions, and plain old mistakes, This happens with house remodels, custom paint jobs and commissioned artwork.

The inconsistencies of talking over the phone, trying to marry something that only one person can see, with something else that only the other person can see, places a large emphasis on word meanings, nuances and pronunciation.

I encounter this every day at my job, but i keep asking my customers all the questions necessary
to ensure he gets exactly what he needs. I sometimes have to literally cross-examine my
customers to get the information i need to type them up for the right components. Whole
crews of high paid union electricians rely on my thoroughness and accuracy and i rarely ever
make an error - and when i do it's often because of a communication error on one of our parts
but it really is a rare occurance at my company. There are things you as an owner can do to
ensure better communication between your order takers and your customers, like having a
punch list of things to ask and go over etc etc. All your guys should be very well versed in
every aspect of every install and cover all the possible bases. It's what i do every day
but on a more complicated basis.


So, if I screwed up, I accept it, but I also cannot see through anybodys telephone what THEY are looking at.

I know exactly what you're saying cause it's the exact same syndrome in my business,
but on far more complicated things than springs and shocks and hardware. But you didn't
screw up because you weren't involved in any of my conversations throughout this. Josh
knew about the 4" spacer sleeves for the short struts and said they just forgot to put them
in the box. He apologized and sent them out right away. When i called about receiving these
short shocks i wasn't aware of the upcoming upper strut nut/KMac issues because i hadn't
gotten that far in my install, but once i get the inserts properly secured in my struts i then
ran into the problem of the upper strut nut/KMac issues. That's when i got ahold of Tony
and we went over everything and he was fully aware of the small details. I was very
impressed with his thoroughness and knowledge of these small details. As i laid out
the turn of events to him he was able to see how my order got screwed up but he's
not in a postion to know why because he wasn't involved in the original Koni order.
I wish he had been cause based on my involved conversation with him about all these
compatibility issues i'm confident my order would have been problem-free. I also talked
to him about doing something to tighten your ship a bit. You can do things like having
meetings with your people and getting everybody consistent and on the same page.
Going over invoices and finding patterns of problem areas that need to be addressed.
Multiple shipments to a customer after the initial order is a big red flag that something
is amiss and that things are being missed on the initial order. Each case can be dissected
and analyzed and things put into place to keep them from re-occuring. This is exactly
what i do when i see abnormal invoice or credit/return activity - i discuss it with my guys
and get to the root of the problem and insist they modify their approach. Like seeing a
ticket for a set of line-side lugs or mounting hardware only one day after the same
customer bought a circuit breaker. It shows me my guys aren't asking the customer
if he needs lugs or mounting hardware when he ordered that breaker. My boss loves me :-)

I'm still a very loyal customer and will continue to recommend your products to people
who are serious about their suspension setups just as i have since well before i even got
into BMWs (i was a VW guy before). Hell i just affixed an old Ground Control sticker to my
rear window last weekend but that's not to mean i'm not majorly disappointed about how
my Koni order went despite my best efforts to avoid all this. Your guys are helpful and
friendly but here is room for improvement in the thoroughness and knowledge department.
My recent experience is not unique. I'd like to think this spurs some new thinking at some
of the ways things are done at GC. We'll all benefit.

Randy,

I just wanted to give you credit for writing one of the most constructive and detailed pieces of criticism I think I have ever seen on this board. Not only did you ID potential problem areas, but you managed to give suggestions without simply bitching and moaning.
Everyone's mileage may vary, and I beleive that your's may have been a pretty extreme case of dealing with too many cooks in GCs kitchen, but your points are legitimate and well written.

Originally posted by 95 MPWR
Randy,

I just wanted to give you credit for writing one of the most constructive and detailed pieces of criticism I think I have ever seen on this board. Not only did you ID potential problem areas, but you managed to give suggestions without simply bitching and moaning.
Everyone's mileage may vary, and I beleive that your's may have been a pretty extreme case of dealing with too many cooks in GCs kitchen, but your points are legitimate and well written.

I agree. I have printed out this letter (dissertation) and am talking to the people involved. The best thing we can do is to learn about this from the outside looking in.
Jay

Jay-

It's good to see you on the board. It's a tough place for a vendor to be, as the power of the internet has a way of killing the innocent and spreading false rumors just as fast as those that are true (that's not in any way in reference to Randy's concerns). As a customer, I definitely appreciate your willingness to be here and field questions/concerns from others!

For reference, we (my father and I) worked with you through James at BimmerWorld and actually ran into you while doing some testing at Road Atlanta when you were in town for the NOPI show. You gave us a few recommendations on shock settings while at the track for this car:

Isnt that the weekend you, Jay, Seth, Mel and a host of others ended up in a bar filled full of transvestites? Not that there is anything wrong with that.

:lol:

I spoke directly to Jey today, and customer service was.....AWESOME!:clap:

Thanks again Jay!:wave:

Originally posted by frayed
Isnt that the weekend you, Jay, Seth, Mel and a host of others ended up in a bar filled full of transvestites? Not that there is anything wrong with that.

I have no memories of such a night...not because I was that drunk, but because I think my dad and I were tired and ended up grabbing dinner and going to bed instead of going out with those guys.

Sounds fun though!